Last week I fired my entire staff. Why? Because — all evidence aside — they are obviously a bunch of slackers. I know it's true — even if my own eyes tell me otherwise — because there's research to prove it. An excess of research, in fact.
For years a steady stream of research (much of it vendor-based or subsidized) has trumpeted workplace productivity loss, pointing an accusing finger at such Internet-enabled culprits as online gambling, spam, personal e-mail and digital downloads. And of course, the research invariably cites a dollar number to all this lost productivity — usually at a national or global level, and usually in the millions or billions (big, scary numbers).
Here's a typical example from earlier this year:
According to a survey of 849 e-mail users conducted during March 2007, Nucleus Research and KnowledgeStorm found that two out of every three e-mail messages received by today's business users are spam. As a result, users are spending 16 seconds identifying and deleting each spam e-mail, which translates into an annual cost of $US70 billion to all US businesses in lost worker productivity.
Okay, now time to come clean: I didn't really fire my staff. But what might have sent me over the edge — the final straw of lost productivity in big, scary numbers — were a raft of online and print stories premised on a SurfControl press release. (In the spirit of truth in reporting, I can't find the release on the company's Web site, but the pervasive sameness of the story in every media outlet makes me think that it was the source.) Here's a pull from AAP:
Internet filtering specialist SurfControl estimates the Facebook craze could cost businesses more than $5 billion a year. According to SurfControl figures, if just one employee spent an hour a day on Facebook, it could cost their business $6200 a year.
With 800,000 businesses in Australia, these figures translate to $5 billion a year.
The story was widely reported throughout Australia, and even picked up by some overseas outlets. I am sure bosses everywhere read it and wept — more productivity loss because of the damn Internet! Worse, I'm sure in many executives' minds the sequence went something like this: online = Internet = computer = IT department = CIO. So the managerial gnashing of teeth and pulling of hair would have been directed at you.
The real clincher in this whole story, though, was a couple of quotes from Facebook enthusiasts who admitted slacking off at work. The one that worked for me (pun intended) was from an anonymous blogger: "Of course everyone checks Facebook at work, duh! I don't have neither Internet nor a TV at home because I like doing more useful things with my time when I'm off work."
And this is our paragon of worker productivity?
Mind you, reading and writing about research results that start with the word "If" and then multiply numbers based on assumptions to reach astronomical figures are probably a waste of productivity, too. I certainly have more useful things to do with my time — even when I'm at work.
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Toxic Mix or Bit of a Mixed Blessing? 31 December, 2007 10:36:30
“Eye of newt, and toe of frog, Wool of bat, and tongue of dog . . . ” The inter-generational office brew of Boomer, Gen X and Gen Y may not be quite as odious as that of the three witches in Shakespeare’s Macbeth, but even so it makes “for a charm of powerful trouble”"Eye of newt, and toe of frog, Wool of bat, and tongue of dog . . . " The inter-generational office brew of Boomer, Gen X and Gen Y may not be quite as odious as that of the three witches in Shakespeare's Macbeth, but even so it makes "for a charm of powerful trouble" - +
9 Paths to Higher Performance 10 December, 2007 14:09:23
When an organization brings together talented people in a creative, collaborative environment it fosters a culture of high performance, which in turn leads to superior business resultsLike high-achieving individuals, some organizations seem to have the Midas touch. Virtually every initiative they touch earns them gold and even those that fail never seem to cost them much of anything at all - +
Ticked Off at Tick the Box Mentality 04 February, 2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
Hiring Manager: Emphasize Integrity, Attitude 14 December, 2007 11:18:07
William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool.William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool. - +
How to Get Real About Strategic Planning 04 February, 2008 12:50:59
Everyone agrees that having a strategic plan for IT is a good thing but most CIOs approach the process with fear and loathing. In fact, the majority of CIOs (and the enterprises they work for) are faking it when it comes to strategic planning. Isn't it time we all got real?Oh, it must be nice to be the CIO of a FedEx or a GE or a Credit Suisse. Places where IT and the business are so tightly aligned you can barely tell the two apart. Where corporate leaders understand that IT is a strategic asset and support it as such
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Mob wisdom means business 04 January, 2008 07:14:47
So-called 'crowdsourcing' lets companies create massive focus groups, garner fresh ideas, and even predict the futureCrowdsourcing, mob wisdom, interactive ideation, artificial AI -- call it what you will, but the idea of tapping external collaborators to develop or enhance products and services is far from revolutionary.
- White PaperJoin Lee Benjamin, a Microsoft Exchange MVP and Ryan Shipkowski, network administrator for Matthews, to discuss the process and ROI of implementing an email archiving solution, with emphasis on a case study from Matthews International.
- White PaperJoin industry expert Bob Spurzem and Chuck Arconi of Fox Hollow to discover how to reduce Exchange total storage and keep it at a manageable level. Learn how Exchange storage growth can be contained without sacrificing security and accessibility.
- White PaperWhat you don’t know can destroy your business. It’s hard to imagine modern business without the internet but in the last few years it has become fraught with danger. Read on to discover how internet security can give your business a competitive advantage.
Discover how SOA can create smarter outcomes for your business.
Attend and learn:
- How SOA is helping leading companies to become more agile
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- The top SOA implementation mistakes to avoid
Click here for more information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Chris Hoff on Virtualization and Cloud Computing 20 November, 2008 10:55:00
Chris Hoff, chief security architect for the systems and technology division at Unisys and an advisor on the Skybox Security customer advisory board, is one of the biggest critics of virtualization security out there. Not because it isn't important - but rather because it is vital and needs to mature rapidly. - +
Cybersecurity is focus of new start-up incubator 20 November, 2008 07:19:00
Texas uni announces the Institute for Cyber Security.The University of Texas at San Antonio Tuesday announced a technology incubator aimed at fostering IT security-based start-ups within the state. - +
Dilip Sarangan on Physical Security M&A 20 November, 2008 11:18:00
Dilip Sarangan tracks physical security companies for Frost & Sullivan. He expects the industry's "need to have" products to weather the economic storm well, with the big players (now including IBM and Cisco) looking for value-priced acquisitions. - +
International Challenges in PCI Security 20 November, 2008 09:15:00
In a country that's seen many regulatory compliance challenges this decade, the headaches of PCI security tend to be analyzed from a largely American perspective. - +
PCI council sharpens oversight of security auditors 19 November, 2008 10:53:00
Quality assurance plan targets security assessors and scanning vendorsThe PCI Security Standards Council Monday unveiled a plan to sharpen oversight of the hundreds of security-service providers now authorized to evaluate merchant networks under the organization's Payment Card Industry data standards.
Vignette Announces 2008 Excellence Awards 21 November, 2008 10:50:00
PGP and Ponemon Institute Unveil Inaugural Australian Data Breach Study 2008 20 November, 2008 17:34:00
Symantec Cloud Services Transform Data Centre Operations Through Proactive Management 20 November, 2008 12:06:00
Verizon Business Offers Tips to Building a Successful Unified Communications and Collaboration Plan 20 November, 2008 12:04:00
AARNet Brings 4K Digital Cinema to Australia: First 4K HD Video Signal delivered into Australia by AARNet 20 November, 2008 12:02:00
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Best Practice in Building an Integrated Information Management Strategy
Discover the business value that creating an integrated information platform can bring. Learn how to provide consistent, accurate information to all stakeholders within your business network. Integrate vital data from disparate sources and deliver a trusted information foundation. Read on to uncover the stepping-stones to your new information management strategy.














