Tuesday | 14 October, 2008
A Tale of Two Call Centres
Happy belated 2008.
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Q&A: Fraudster Frank Abagnale offers IT security advice 19 October, 2007 11:22:46
Nobody cares about ethics, says the Catch Me If You Can manAt Computerworld's Storage Networking World conference in the US, Frank Abagnale gave a keynote presentation on his life as an imposter and fraudster, a story that was told in the book and subsequent Steven Spielberg movie, Catch Me If You Can. Prior to his presentation, Abagnale spoke with Computerworld about ethics, computer crime and security risks faced by IT professionals.
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Happy belated 2008. Holidays are over. School's back. Traffic sucks. The weeks off were not only welcome but refreshing, although I must admit there was the odd day or two that saw my "peace on earth, good will to men" disposition - well, shall we say - lacking.
Yes, there's nothing like the odd call centre experience or two to dampen the old holiday spirit. That said, not every experience was negative - in one instance I was actually delighted.
Being the holiday season, these situations revolved mostly around delivery of gifts, and my best experience was the first. Keen to get top marks from my granddaughter Lily this Christmas I was determined to get her everything on her wish list (and more). A couple of years ago I brought her back a baby doll from the US. The doll, which is called Bitty Baby, is part of the American Girl range of dolls, accessories and clothes, largely sold online and not retail outlets.
Lily informed me in late November that Bitty Baby was deserving of a few new outfits for Christmas, so figuring said wardrobe might take some time in making it to our shores, I immediately rang American Girl to place an order. The young call centre woman I spoke with was informed, accommodating - all in all a delightful experience. I placed my order and reckoned it would be three or so weeks until delivery.
Four days later a box arrived from American Girl.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Cutting Through the Spin of Recent Vulnerability Disclosures 13 October, 2008 10:53:00
The FUD surrounding the ClickJacking and TCP/IP vulnerabilities has the world seemingly frozen in fear. But once you cut through the spin, the vulnerabilities aren't all that they were made out to be.There are a few highly publicised vulnerabilities at the moment which haven't completely been disclosed and which, it is claimed, could threaten the whole Internet as-we-know-it. Only, when the vulnerabilities are finally disclosed, it seems that the whole incident has been somewhat Chicken Little. - +
PCI app security: Who's guarding the data bank? 13 October, 2008 11:09:00
Compliance strategies for PCI's new application security requirementsWhile Willy Sutton never really said it, the truth is that people rob banks because that is where the money is. Today's criminals don't walk into banks with loaded guns and get-away drivers. Rather they connect from a remote location using a browser and are armed with hacking tools and spyware. - +
Data-center security tools to not overlook 10 October, 2008 11:37:00
With the rise of security suites, it's time to consider some emerging security tools and rethink othersProtecting a corporate data center is like trying to keep an elephant safe from a swarm of flies. Despite your best efforts, bites happen. As the staples of security -- such as firewalls, antivirus software, spam and spyware filters -- come together in suites of products that allow for sophisticated management, there are other security tools either emerging or worth a rethink. - +
IBM, Secret Service, others study identity/cybercrime issues 09 October, 2008 10:09:00
Center for Applied Identity Management Research organization teams experts in criminal justice, financial crime, biometrics, cybercrime and cyberdefense, data protection, homeland security and national defense.IBM, LexisNexis and the Secret Service are among a group of corporations, government agencies and academic institutions that has formed to study and help solve identity management challenges around cybercrime, terrorism and narcotics trafficking. - +
Strange account management at Amazon 09 October, 2008 09:51:00
A careless login led to the discovery of some strange ccount management practices at one of the Internet's largest retailers.Via the RISKS mailing list comes an interesting tale of poor online account management at a major online retailer. According to Graham Bennett, accounts with Amazon display an odd behaviour that doesn't seem to have attracted much attention in the past.
NetStar Networks Calls Brisbane Home 13 October, 2008 12:01:00
New Verizon Business Managed Service Makes Collaboration Easier 13 October, 2008 10:06:00
F-Secure achieves excellent results in Internet security suite comparison 10 October, 2008 14:37:00
Lock It Up With Maxtor BlackArmour, Hardware Encrypted Storage Provides Government Grade Security For Consumers 10 October, 2008 09:04:00
Pitney Bowes MapInfo Launches New Version of AnySite 10 October, 2008 05:58:00
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