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It Is the Business, Stupid 10 December, 2006 13:59:51
When projects go pear-shaped it's usually because there's too much focus on technology, and not enough on business outcomes and associated changeIn a 2005 article"Why Software Projects Fail", Cutter Consortium Fellow Robert Charette narrates an infamous anecdote about a disappearing warehouse. - +
Just Say "Know" 06 November, 2006 11:35:51
The boss may assume that outsourcing is the answer to everything. But CIOs can't afford to assume anything. They have to know.It's a scenario scary enough to induce night sweats in even the steeliest CIO. Your CEO, just back from a conference in Port Douglas, strides into your office. Yesterday, he played golf with the vice president of sales for one of the big IT services companies and now he's telling you that this company could take over most of your IT functions and cut your company's IT budget in half. Not only that, they can deliver better services levels. After all, it's what they do! - +
De-nerding Your Geeks 03 May, 2006 12:45:06
Having expelled every last shred of geek-hood from their own bearing, CIOs must now find ways to start purging any symptoms of same from their staff.The need to align with the business forced most CIOs to change from geek to chic - jettisoning their old school mentality toward IT and swapping their Dockers for Hugo Boss in the process. But convincing the rest of the IT department to follow suit may prove to be a much tougher job . . . - +
The Power Seat 06 March, 2006 11:38:30
Most CIOs believe that demonstrating leadership, both in their team and across the business, does prop their power baseYou're already at the pointy end of the IT pyramid when you make CIO. But do you have real power - and if you do, how do you use it, share it, grow it and keep it? - +
.Net, Web Services, and the End of the Vendor Era 12 December, 2005 11:35:23
CIOs used to be defined by which technology architecture they bet on, and the software business used to be defined by which vendors got CIOs to bet on their stuff.When Microsoft announced .Net, Bill Gates called it a "bet the company thing".
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Adobe launches hosted services, adds Flash to Acrobat 03 June, 2008 09:02:44
Adobe to launch Web site offering users free hosted services for document creation, sharing and storageAdobe this week is set to unveil the next version of its Adobe Acrobat software, which adds support for the company's Flash multimedia technology. The company also plans to launch a new Web site offering users free hosted services for document creation, sharing and storage. - +
Bill Gates: A New Approach to Capitalism in the 21st Century 28 January, 2008 07:12:19
Transcript of Gates speech, and a Q&A at World Economic Forum in Davos, SwitzerlandAs you all may know, in July I'll make a big career change. I'm not worried; I believe I'm still marketable. I'm a self-starter, I'm proficient in Microsoft Office. I guess that's it. Also I'm learning how to give money away. - +
Guest column: Web startups: a wave of creativity or mediocrity? 08 July, 1999 12:01:01
I keep getting this sinking feeling that the Internet has unleashed not only tremendous entrepreneurial creativity, but also tremendous entrepreneurial mediocrity. How else could so many unprofitable businesses become household names? How else could wanna-be entrepreneurs with no hope of succeeding in regular competitive marketplaces form so many new companies? How else could we have such highly credible people, such as Dr Everett Koop, the former US surgeon general, and Lou Dobbs, formerly of CNN's Moneyline, trying to become instant Internet multimillionaires? - +
VC Firm Claims Largest Net Fund Ever 04 April, 2000 12:01:01
Claiming that it has raised the largest Internet-related venture fund ever, the venture capital firm Technology Crossover Ventures announced Monday morning that it closed a fund at $1.6 billion. Such a huge fund was once unthinkable. - +
MIT Gets Funds for 'Human-Centered Computing' 23 June, 2000 12:01:01
At a press conference here Wednesday, MIT's Laboratory for Computer Science (LCS) announced that its Project Oxygen -- an ambitious human-centered computing project -- will be getting a financial and research boost from six technology vendors.
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The last decade has been one of incredible technical tumult. And like an earthquake centered in Silicon Valley, the hundreds of new companies spawned there have added hundreds of billions of dollars to today's thriving economy. Behind at least five of those startups stands Jim Clark, mastermind behind the Geometry Engine chip that brought 3-D graphics-and virtual reality-to the world.
Most of the Valley's venture capitalists saw Clark's new chip as a useless toy, and companies like Apollo Consumer Products Inc., Digital Equipment Corp., Hewlett-Packard Co. and IBM Corp. all turned down the opportunity to license his invention. But Clark managed to attract some of the world's finest technical talent from Bell Labs, HP, MIT, Stanford University and Xerox Corp.'s Palo Alto Research Center because they saw the possibilities in Clark's silicon chip. In 1981, he founded Silicon Graphics Inc. (SGI), and before long, Steven Spielberg and George Lucas were among his first customers.
A dozen or so years later, Clark left Silicon Graphics and called on a team of young programmers at the University of Illinois who had written the popular Internet software tool called Mosaic. Collaborating with Marc Andreessen, Clark cofounded Netscape Communications Corp. to help commercialize the World Wide Web, and the Internet economy was born. Netscape's success was eventually seen as the catalyst for the creation of other companies like At Home Corp., eBay Inc., Excite Inc. and Yahoo Inc.
In 1996, Clark created the ambitious Healtheon Corp., which he hoped to use to tap in to the $1.5 trillion-a-year U.S. heath-care industry. His latest endeavors include Healtheon/WebMD Corp., myCFO, Shutterfly and DNA Sciences, the world's first consumer-focused genetics company that is working to discover treatments for diseases through research on the Human Genome Project.
Clark is full of ideas that change from one moment to the next. Visionary, sailor, self-professed "venture entrepreneur"-such simple labels inadequately describe the man who has successfully guided three companies from inception to IPO with more than $1 billion in market capitalization.
He arguably set off the Internet stock boom by taking Netscape public at an early stage-reputedly so that he could pay for his huge, computer-controlled sailboat. Clark was also one of the early instigators of the government suit against Microsoft, although he has now become a defender of (and investor in) the company. Clark is probably best understood as a one-man adventure story. In The New New Thing (W. W. Norton & Co., 2000), author Michael Lewis paints Clark as someone who leads people into places they would not otherwise have gone, at least not willingly. "Most people don't enjoy making huge gambles on the future," writes Lewis. "They would just as soon have someone else tell them what to do. And that is what Jim Clark did. From the moment Netscape made him a billionaire, he acquired a new form of power: the power of being Jim Clark. Half the engineers in the Valley wanted to work for whatever company he started, on the assumption that if anyone was going to predict the future it was Jim Clark."
The question is now: What will he do next? To find out, Tom Davenport, director of the Andersen Consulting Institute for Strategic Change in Cambridge, Mass., and distinguished scholar in residence at Babson College, caught up with the elusive Clark at his offices in Mountain View, Calif., for this exclusive interview for Darwin.
Tom Davenport: You've fathered a lot of companies. How are your progeny doing?
Jim Clark: I have nothing to do with Silicon Graphics anymore and don't even know what's going on there, so I won't comment on it. Netscape is out of my hands as well. But I think myCFO has a bright future. And I am still a very big believer in Healtheon/WebMD, although the health-care environment is very complicated.
Is the marketplace more complex than you had originally believed?
Much more so. It's very convoluted. And it's tough to make any difference at the level of the consumer. Most people think it's that level where change is really necessary, but you can't really make money over the Internet with consumer health care. People aren't willing to pay for the information. In general, it's difficult to make money with consumer-based network services; very few people have done it.
So you're focused on the business-to-business side of health care?
Mostly on physicians. We're trying to make it easier for them to run their businesses. Through our acquisitions we already do about 90 percent of the Internet-based health-care transactions in the U.S., but that's only about 30 percent of the total. There's a lot of growth possible with the other 70 percent. Also, there are a lot of businesses that would like to reach physicians and other health-care audiences over the Internet, and we think we can play a role in helping them. Overall, I think Healtheon/WebMD will have a major impact, but it will take a while.
I got the feeling from reading Michael Lewis's book that you get bored with the details in the businesses you start. Do the daily details of reforming the U.S. health-care system interest you?
It's a misinterpretation of my life that I get bored easily. It's simply that working out the details isn't my role. It's the CEO's role. If you disagree with the CEO on the direction of the company, that's a big problem. Because of the nature of my personality-I'm very opinionated-when I get involved on a day-to-day basis, I make pronouncements that will undoubtedly conflict with those of the CEO. I learned at Silicon Graphics that the founder has to let the CEO do that job. So in the post-SGI phase of my life, I don't get heavily involved with the companies I start.
Do you think you could be a good day-to-day CEO again?
I could. I did it at Netscape for a while. But I don't want to now, and I have enough money so that I don't have to. It takes a huge amount of commitment, and I've got other things I want to do...sail my boat once a month and live in Florida.
Is the day-to-day role of the CEO as important, for example, as your own?
It's certainly important. But the probability that the CEOs of the companies I've founded would have gone into the businesses on their own is practically nil. I have the initiative. I'm good at starting companies, and I understand the formula for making them successful.
What do you look for in the CEOs you recruit?
A leader. A good manager. Someone who is trusted by others. Someone who is stable and organizationally minded. Someone with experience. Someone who is financially practical. Someone who is comprehensive in scope because CEOs have to be able to understand how all the pieces fit together. Someone who inspires the employees within the organization. But CEOs aren't the only thing that matters. You need a great CFO too.
How would you describe your own role in the companies you founded?
Well, in some ways I'm like a venture capitalist. But there are some differences between me and the average VC. For one, most VCs have not started companies. They just look at business plans. For another, most VCs have never really worked in companies or been a real part of a startup. Some seasoned VCs, like Don Valentine at Sequoia Capital, have seen lots of examples and know what it takes. But the VCs who are just out of business school don't know anything about starting or running a company, and they shouldn't be in the business. They'd be much better off working in companies, say in business development. There are some other differences-VCs use other people's money, and I use my own. They have staff, and I am on my own. Usually I'll bring in some VC participation in my companies, but a lot of it is my own money.
It seems that one big difference would be that you are the instigator-you have the ideas. That isn't usually the role of a venture capitalist.
That's right. At SGI, Healtheon, Netscape and myCFO, I thought of the business. With Shutterfly it really wasn't my idea; I just decided to invest and help out.
I guess one thing you have in common with VCs is that you help find the people to run the company. True?
Yes, but I don't invest in people I don't know. Most of the companies I get involved with are run by people who I've worked with before. VCs couldn't afford to do that-there wouldn't be enough companies like that.
Is there a name for what you do? And do you know of anybody else who does it?
One name might be a venture entrepreneur. I'm not sure anyone else does what I do. But I could only see it in startups.
In a way it seems odd to think of you as a variation on a venture capitalist, since you are well-known for limiting their involvement and their equity in the companies you've founded. Do you think you've been a supporter of the technical and managerial people in your companies at the expense of VCs?
I think I am known as someone who defends the interests of the technical people and makes sure that they get their fair share, and consequently I get approached by many of them when I start a new company. I am a technical guy and I start technically oriented companies, so I tend to need technical people at an early stage. Because they come in early and take a lot of risk, they get rewarded pretty well. Not that the managers don't get rewarded too. But maybe not as much as in some companies.
Do you feel that the senior managers in a lot of the Internet companies receive too much of the equity?
Absolutely. And I won't invest in them if I think the top team is taking too much. I was recently offered a deal in which the top three managers would own half of the company. I said no way am I going to be involved with that kind of equity distribution.
Do you have a pretty good sense of how much equity to give to whom?
More than that, I have a spreadsheet. I've built models that specify a "hierarchy of equity distribution," as I call it. And it works very well.
What do you think the implications are of a broader distribution of equity?
It's not just broader, it was nonexistent before. You didn't see employees below the very highest level of senior management owning stock in Standard Oil or General Motors (Corp.) or Ford (Motor Co.) or General Electric (Co.). But today it's everywhere, at least in Silicon Valley. And there's no going back. It's good for the companies, and it's good for the economy.
Do you think the widespread distribution of stock to employees is inevitable around the world?
This "capitalistic socialism," as I call it, is going to be everywhere. There's no going back. It's at least going to happen anywhere that you have a hard time recruiting employees.
Has the recent decline in technology equities affected your companies much?
Yes, it has. The bloom is off the startup rose. The companies will probably have a much tougher time getting the money they need for later-stage financing. So I may have to decide whether I want to own a bigger piece myself.
You did that with Healtheon, didn't you?
I did, and I will probably do it again with some of these other companies if the valuations are too low.
Do you feel at all responsible for the inflated value of equities for technology companies? After all, you're widely credited with being the first company-at Netscape-to go public before you had any earnings. And Lewis's book suggests that it was because you needed money to buy your boat. Was that true?
Well, it's true that we were among the first to go public without earnings, and it did lead to a wave of companies going public without any earnings. Maybe the boat had a little bit to do with it. But one person can't decide to take a company public by himself. It takes a lot of people. And we needed the money to do battle with Microsoft (Corp.).
Do you feel responsible for the Internet bubble?
We may have been the first to go out so early, but we had solid prospects. We grew from $75 million to $375 million in the year before we went public, and we had positive cash flow in the quarter before we went public. Many of the other companies that did it didn't have our growth and our cash flow, and they shouldn't have gone public. It wasn't our fault that so many other companies adopted the model without the underlying financials. It all got out of hand, but it wasn't because of us.
So what do you think really caused the excessive valuations?
Well, the Internet itself caused it. People started day-trading on the Internet and exchanging stock tips over it, and everything just went wild.
Would you say that the Internet hasn't been good for the economy?
No, of course it's been good for the economy. It's been the major factor in the economy's growth and in the country's productivity improvements. I read this morning in some government statistics that it's been responsible for half of the productivity improvements over the past several years.
I read that too, but I wonder if you can really measure it. For years, economists said that there was no productivity effect from IT. Now they're saying it deserves all the credit. I don't think the measures are very good, and I don't buy this magical turnaround in such a short time.
Well, it's absolutely true. It's because of the Internet. You can just look at how it's helping productivity. Answering customer questions on the Web, for example, is much more efficient than doing it in a call center. It's like the telephone-nobody would say that you could do business today without it.
I just think it's very difficult to measure. There are undoubtedly some positive effects, and judging from the statistics about how people use the Web, I'm sure there are some negative ones as well. It's like telephones-while it would be nuts to get rid of them, there's no doubt that we waste a lot of time on them. And nobody ever did a good job of measuring their productivity impact, either.
The Internet's effect would be a lot easier to measure, because it has been put in place in a much shorter period of time.
Where do you think we are in terms of our economy's transition to the Internet?
I think we're just beginning. There are all these companies that still have antiquated systems built around old IBM computers. And all those will have to be replaced.
Would you put ERP [enterprise resource planning] systems in that category?
Sure.
I don't think they'll disappear very soon. There's nothing on the Internet that has their functionality.
There may not be today, but there will be.
So what do you think is coming next? Where will you invest your energies in the future?
Well, I am already saturated given the companies I'm involved with, but if I were to do something else it would be in the areas I'm involved with now. I'm working with SmartPipes, an Internet service provider that deals with voice-over-IP [telephone over the Internet] and that unifies IP offerings from multiple communications carriers. I'm also working with DNA Sciences, a biotechnology company.
So your interests are in both Internet-related companies and biotechnology?
A little narrower than that. Anything involved with improving bandwidth, wireless connectivity or services related to them. You can take three words, ubiquity, wireless and bandwidth, and put them in parentheses, and then put them next to services or applications that utilize them. Anything involving the broader dissemination of the Internet will, I think, be big.
Do you think biotechnology is ready to be invested in? You gave a big gift to Stanford University for "bioengineering."
I do think that the whole area of biotechnology and genetics has enormous commercial potential. Companies like Celera Genomics (Inc.) and others are going to be a major force in the economy. The Stanford project is broader than genetics or biotechnology, though. We call it "Bio-X" because it's the combination of biology and a lot of other scientific disciplines-computer science, engineering, physics, chemistry. The center will bring all of these people together. We'll have laboratories with no walls so that there will be no barriers to collaboration. We want to have a physical facility that leads people to share what they're up to with each other.
It sounds as if you believe that universities still have an important role to play in the economy.
They're one of the few places where you get the right combination of talent-in both the young people and the professors who are willing to work with them. Sparks fly in universities that don't fly elsewhere.
2008 CIO Summit
19th August, 2008 Four Seasons Hotel, Sydney Developed in partnership with CIO Magazine, IDC, INTEP and the CIO Executive Council.
The world of the CIO is extremely complex and diverse. Multiple priorities demand attention and decisions are needed instantly. Individual teams need to be driven towards common goals, and businesses strive to become more mobile, agile and responsive. For CIOs, the challenge never ends.
Every year the CIO Summit identifies what is top of mind for CIOs across Australia and New Zealand, and offers insight for CIO benchmarking and vendor strategic planning alike.
Recent IDC research shows that over 59% of CIO's believe that 'to achieve their business strategies, technology should be used more aggressively than today.'
Join us on August 19th to discover how this is possible with the latest technologies including Virtualisation, Web 2.0, IP Surveillance and Software as a Service (Saas).
Click here for more information.
Please email Denyse_Robertson@idg.com.au for further information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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'I have a lost laptop horror story for you' 30 June, 2008 10:08:14
The devil of identity theft is in the details that follow...The devil of identity theft is in the details that follow: Russ Jones tells a tale of woe that isn't particularly dramatic -- or rare -- and yet it's exactly the kind of story that worries me enough to ignore my better judgment and buy identity-theft protection from my insurance provider. - +
SQL attacks lobs onto pro tennis site 02 July, 2008 11:52:19
Wimbledon perfect time for crook's criminal racket.Visitors to the Association of Tennis Professionals Web site have potentially been infected with spyware after apparent lax security allowed a malicious script to be injected across its pages. - +
Hacking tools: A new version of BackTrack helps ethical hackers 30 June, 2008 10:57:21
BackTrack is the quickest way to get access to hundreds of (legal) hacking toolsVersion 3.0 of BackTrack has been released. BackTrack is a Linux-based distribution dedicated to penetration testing or hacking (depending on how you look at it). It contains more than 300 of the world's most popular open source or freely distributable hacking tools. - +
Japanese military loses data again 02 July, 2008 08:17:21
Japan's Self Defense Force lost sensitive data on joint US-Japan military exerciseJapan's Self Defense Force lost sensitive data pertaining to a joint US-Japan military exercise last year, the Ministry of Defense said Tuesday. - +
ACLU, EFF sue US gov't over mobile phone tracking 03 July, 2008 08:37:23
Two civil liberties groups sue the US Department of Justice over mobile phone trackingThe American Civil Liberties Union (ACLU) and the Electronic Frontier Foundation (EFF) are asking a federal court to order the US Department of Justice to turn over records about the agency's tracking of mobile phone users.
Ballarat Grammar Improves Student Access to Computer Based Learning with HP ProCurve 04 July, 2008 16:49:00
Media release: 40 Per Cent of Australian Businesses Do Not Validate Their Data 04 July, 2008 10:29:00
Kaseya helps turbo charge BlueFire’s service delivery model 03 July, 2008 17:23:00
Computershare Selects Symantec for Data Loss Prevention Globally 03 July, 2008 14:52:00
DST International moves to new Shanghai office 03 July, 2008 13:21:00
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