Opinions
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Process Trip 04 February, 2008 13:07:03
Why Maritz Travel revamped key business processes — and how business and IT came together to make it workWhen Rich Phillips became COO OF Maritz Travel about two and-a-half years ago, he sat down and took a hard look at the big industry picture - +
Ticked Off at Tick the Box Mentality 04 February, 2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
Tune IT Up 05 June, 2007 11:31:41
Ten tips for getting the business IT organization up to speedUntil a relatively few years ago, business did not think twice about handing off computing requirements to IT, perfectly content to leave all that specialized stuff to the experts. After all, IT was all about providing the tools to support the business, right? Getting what business required was just a matter of getting the techos to do their job - and really, other CXOs did not want to confront any of the bothersome details. - +
It Is the Business, Stupid 10 December, 2006 13:59:51
When projects go pear-shaped it's usually because there's too much focus on technology, and not enough on business outcomes and associated changeIn a 2005 article"Why Software Projects Fail", Cutter Consortium Fellow Robert Charette narrates an infamous anecdote about a disappearing warehouse. - +
SOA: Here Be Dragons 06 November, 2006 11:04:24
With the SOA potentially creating reusable software code that must be accessed dynamically by composite applications, both inside and outside the firewall, the traditional roles and responsibilities of IT have been forever changed.It's the hot technology for most large companies, but business, technical and cultural issues must be addressed for a successful SOA implementation.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Newsletter Subscription
The top 10 mistakes companies make in introducing self-service - and how to avoid them.
Self-service applications remain a hot topic as the potential to lower costs by enabling employees or customers to help themselves proves extremely compelling to senior management - and increasingly to end users. However, while self-service can clearly enable greater efficiency (a trip to the airport, local bank branch or supermarket provides a real-life example), can it also deliver better service? This is a fundamental question whose answer determines the success of new consumer and business-oriented self-service models, and ultimately whether the current wave of self-service applications and tools will continue to be viewed as worthy IT priorities or simply the last "next big thing".
Taking a more user-centric approach by adopting CRM v.2 models (see "Is CRM Dead?", CIO March) can be an important step in plotting your self-service road map. So can evaluating the latest in knowledge management, collaboration and even new tools such as user forums, blogs and wikis to add to your service and employee productivity "stack". Better customer satisfaction, lower cost of sales and service, and greater knowledge sharing are ultimately the goals.
But in practice, as our consultants often see in the field, how to deploy and optimize self-service remains an inexact science for many organizations. In many cases we see IT, business units and support organizations making some of the same mistakes when it comes to planning, developing and deploying new self-service applications.
2008 CIO Summit
19th August, 2008 Four Seasons Hotel, Sydney Developed in partnership with CIO Magazine, IDC, INTEP and the CIO Executive Council.
The world of the CIO is extremely complex and diverse. Multiple priorities demand attention and decisions are needed instantly. Individual teams need to be driven towards common goals, and businesses strive to become more mobile, agile and responsive. For CIOs, the challenge never ends.
Every year the CIO Summit identifies what is top of mind for CIOs across Australia and New Zealand, and offers insight for CIO benchmarking and vendor strategic planning alike.
Recent IDC research shows that over 59% of CIO's believe that 'to achieve their business strategies, technology should be used more aggressively than today.'
Join us on August 19th to discover how this is possible with the latest technologies including Virtualisation, Web 2.0, IP Surveillance and Software as a Service (Saas).
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Citibank debit card fraud highlights ATM vulnerabilities 08 July, 2008 08:17:53
'Back-end servers are kind of a joke,' and the trouble doesn't end thereMalicious ATM intrusions, such as the late-winter breach that resulted in the compromise of Citibank debit card data, are not at all surprising given the vulnerable state of many of the servers and other components involved in processing such transactions, according to some industry representatives. - +
How to not have your Web site hacked like Sony's 07 July, 2008 08:23:22
A SQL injection attack was used to plant malicious code on pages of two popular Sony Playstation games - SingStar Pop and God of War, reports security company Sophos. Hundreds of Web pages from other businesses have also been compromised.The US Sony Playstation Web site is the latest high-profile victim of a hacker attack on business sites that's spreading malware at breakneck pace, says a security vendor. - +
AG launches review into national e-security 07 July, 2008 11:07:49
Howard's security agenda dragged over coals.A review of Australia's top e-security projects lead by the Attorney-General's Department has been launched to scrutinise the Howard's government's $73 million E-Security National Agenda. - +
Selling zero-day exploits has a down side 07 July, 2008 10:16:36
There is an ongoing argument about the ethics of selling 0-day exploits on the open market: It helps if you don't sell exploits targeting the company you work for.Information Security can sometimes be a funny field to work in. Some days it seems as if anybody with their hands on unpublished exploit code can sell it for all they're worth, and others it seems that they are set to become the target of law enforcement and the companies the code affects. It does help if you don't work for one of the companies that is set to be affected by the exploits you are trying to sell and aren't trying to bootstrap a competing company in the process. - +
'I have a lost laptop horror story for you' 30 June, 2008 10:08:14
The devil of identity theft is in the details that follow...The devil of identity theft is in the details that follow: Russ Jones tells a tale of woe that isn't particularly dramatic -- or rare -- and yet it's exactly the kind of story that worries me enough to ignore my better judgment and buy identity-theft protection from my insurance provider.
VideoMate Vista E900F PCIe Dual Hybrid TV tuner Card_ The First and Only twins tuners card in the world 09 July, 2008 18:30:00
WatchGuard Unveils Vision of Extensible Network Security 09 July, 2008 16:53:00
Bridgewater Systems Wins Inaugural Internet Telephony 2008 Wimax Distinction Award 09 July, 2008 15:42:00
WD’s New My Book® Mirror Edition™ External Hard Drive Provides The Safest Place For Valuable Personal Content 09 July, 2008 15:00:00
Zepto release the Mythos, the 2nd installment in the Centrino 2 refresh 09 July, 2008 12:05:00
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The Secrets of C-Suite Success
With help from the CIO Executive Council, we tap into research about successful executives. Read on to learn more about the competencies CIOs need to develop to take the corner office, where CIOs fall short — and what CEOs expect from CIOs.
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