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Sidebar | 5 Things You Need to Know About Unified Communications
From hype and ROI to system requirements and quality control, communications convergence can be a complex road to navigate
By Jack Santos
1.Traditional (Analogue) PBXs are going the way of the dinosaur. IP-based phone systems bring capabilities for new functions that have not been possible, and will enable unified communications in the future. You need to know what those features are as part of your selection process for a PBX replacement, especially if your PBX is end-of-life.
2.You need to be ready to address business ROI opportunities for UC technologies once they are identified, or confidently tell technology-enamoured business partners that there is no ROI, at least for now.
3.Consumer phone options are delivering e-mail-enabled voice mail as an option for residential use. This is voice mail that is either delivered as an audio file to e-mail, or as speech-to-text. You need to know that those expectations will come into play for organizational phone and e-mail systems. Other technologies, such as instant messaging, call routing options (follow me), consolidated phone numbers (wireless and wired), wireless IP phones, and conferencing options (meet me - video and audio) will drive future innovation. You need to manage innovation and new technology opportunities in a planned, architected approach, using IT governance techniques. Manage user expectations before they get hyped by the vendor.
4.Microsoft and Cisco are in a pitched battle to become heir apparent to the Avayas, Lucents, Nortels and Siemenses of the world. You need to be familiar with what is hype and what is real in order to be an informed IT buyer.
5.Most of all, you need to make sure any innovation happening in the phone/telecom space does not impact voice service levels, which in many ways is regarded as the gold standard of reliable technology for most organizations.
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Adobe launches hosted services, adds Flash to Acrobat 03 June, 2008 09:02:44
Adobe to launch Web site offering users free hosted services for document creation, sharing and storageAdobe this week is set to unveil the next version of its Adobe Acrobat software, which adds support for the company's Flash multimedia technology. The company also plans to launch a new Web site offering users free hosted services for document creation, sharing and storage.
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Read up on the latest ideas and technologies from companies that sell hardware, software and services. - White PaperYour organisation may well have devised and implemented an Acceptable Use Policy (AUP) some time ago in order to guard against the risks of inappropriate use of computer systems by your workers, but are you confident that your AUP remains 'fit for purpose'? Read on to discover how you can enhance the effectiveness of your AUP.
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- White PaperJoin industry expert Martin Tuip to discover best practice strategy for the archival and removal of .PST files using email archiving. Learn how to ensure long-term email records are there when needed, and reduce the risk to your business and clients.
Discover how SOA can create smarter outcomes for your business.
Attend and learn:
- How SOA is helping leading companies to become more agile
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Click here for more information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
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CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
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CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
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International Challenges in PCI Security 20 November, 2008 09:15:00
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PCI council sharpens oversight of security auditors 19 November, 2008 10:53:00
Quality assurance plan targets security assessors and scanning vendorsThe PCI Security Standards Council Monday unveiled a plan to sharpen oversight of the hundreds of security-service providers now authorized to evaluate merchant networks under the organization's Payment Card Industry data standards.
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PGP and Ponemon Institute Unveil Inaugural Australian Data Breach Study 2008 20 November, 2008 17:34:00
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Verizon Business Offers Tips to Building a Successful Unified Communications and Collaboration Plan 20 November, 2008 12:04:00
AARNet Brings 4K Digital Cinema to Australia: First 4K HD Video Signal delivered into Australia by AARNet 20 November, 2008 12:02:00
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Dude! You Say I Need an Application-Layer Firewall?!
Proxy firewall technologies have proven time and again to be more secure than “stateful” firewalls. They will also prove to be more secure than “deep inspection” firewalls. High-performance proxy firewalls are available today which are easily capable of handling gigabit-level traffic. Discover more by reading on.
Buying Guides
Buying Guides
