When all hell is breaking loose, when the network is crashing and the servers are smoking, what CIO hasn't imagined himself or herself as Superman or Wonder Woman, bravely reaching into the fire to save the business's bacon? Admit it: The fantasy of being the irreplaceable figure to whom everyone turns for leadership is enthralling, even thrilling.
And being the lone leader is great . . . if you possess superhuman powers, such as the ability to be in two places at one time. But most IT executives understand that they are merely mortal, and the smart ones understand that no leader stands alone, that a leader is only as good as his or her team. So the most successful CIOs make developing leaders at all levels of their organization a strategic priority.
Inculcating these skills in an organization takes time, thought and commitment. The CIOs of US-based Motorola, BT and Direct Energy share their strategies in "How to Turn Your Employees into Leaders".
So what do the CIOs of tomorrow want from their leaders today? CIOs should spend less time playing Superman and more time managing and developing staff. They may not be superheroes, but they're achieving super results.
This article outlines the traits of five US CIOs outlined as standout winners from the US CIO Ones to Watch awards. The Ones to Watch awards honours CIOs who have excelled in leading innovation, business strategy, project execution, team building or organizational change.
The Change Agent: Vince Mancuso
Vince Mancuso, deputy CIO of the US-based Air Force Reserve Command (AFRC), says it's hard to say which came first — his role as a leader or as a change agent — but there is a symbiotic relationship between the two. His most significant achievement is turning around the ReserveNet initiative, a Web-based system for managing scheduling and readiness training of Air Force Reserve personnel. Within three months he assembled a technical team, built and fixed failed applications, and stabilized the infrastructure. He also restored confidence in IT's ability to deliver core mission applications to front-line users. Mancuso says the successful execution of ReserveNet's turnaround comes from his ability to identify a challenge and then articulate a plan that all stakeholders can understand and buy in to. It doesn't hurt that he is fluent in business and technology, which is critical to any transformational leader. "You don't have to be the expert, but you need to be conversant at all levels," he says. Adds Colonel John Hayes, AFRC's CIO, "He's an effective change agent that translates vision into focused solutions that streamline our organization".
Tip: A change agent's power is derived from the stakeholders. Without valuable solutions, that power becomes insignificant.
The Innovator: Wayne Haughey
Innovation requires creativity and a certain level of risk. "The greatest innovation challenges are often not technical, but [have to do with] the ability to embrace change," says Wayne Haughey, director of systems engineering at US-based Pulte Homes.
Haughey's talent for innovation has shown itself in his ability to conceive and lead projects at Pulte that drive business value for the company and break new ground in the IT-shy homebuilding industry. He says he has pushed the envelope by first assessing the company's readiness for innovation before unleashing an initiative. This approach has helped him successfully implement projects that are industry leaders, including the Global Integration Factory, which centralizes and controls all data for Pulte Homes for a cost savings of $US10 million annually; Pulte Home Builder Suite, the first enterprise homebuilder ERP suite in North America; and the homebuilding industry's largest sales process and sales system integration of lead management, campaign management and CRM, delivered through Siebel OnDemand. CIO Jerry Batt cited Haughey for "driving industry-leading innovation and change through the entire corporation" while building IT's credibility as a trusted business partner.
Tip: Continuous assessment and improvement is the key to making innovation work.
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Process Trip 04 February, 2008 13:07:03
Why Maritz Travel revamped key business processes — and how business and IT came together to make it workWhen Rich Phillips became COO OF Maritz Travel about two and-a-half years ago, he sat down and took a hard look at the big industry picture - +
Ticked Off at Tick the Box Mentality 04 February, 2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
How to Get Real About Strategic Planning 04 February, 2008 12:50:59
Everyone agrees that having a strategic plan for IT is a good thing but most CIOs approach the process with fear and loathing. In fact, the majority of CIOs (and the enterprises they work for) are faking it when it comes to strategic planning. Isn't it time we all got real?Oh, it must be nice to be the CIO of a FedEx or a GE or a Credit Suisse. Places where IT and the business are so tightly aligned you can barely tell the two apart. Where corporate leaders understand that IT is a strategic asset and support it as such - +
Strategies for Dealing With IT Complexity 24 December, 2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business. - +
Hiring Manager: Emphasize Integrity, Attitude 14 December, 2007 11:18:07
William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool.William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Wireless LANs: Is my enterprise at risk?
Data grids and service-oriented architecture
Refresh your AUP: Top tips to ensure your acceptable use policy is fit for purpose
How to Beef Up Your Sales Pipeline
Business Intelligence and Enterprise Performance Management: Trends for Emerging Businesses
Delivering the Power of Choice with Microsoft Dynamics CRM
Taking On Demand CRM Integration to the Next Level
CRM your salespeople will love
- White PaperJoin Lee Benjamin, a Microsoft Exchange MVP and Ryan Shipkowski, network administrator for Matthews, to discuss the process and ROI of implementing an email archiving solution, with emphasis on a case study from Matthews International.
- White PaperView this webcast and discover the drivers for changing network design practices, why many organisations are changing their approach to network architecture and how enterprises should be moving forward with open architecture multi-vendor network solutions. Register now and learn how your business can maximize the business value of the enterprise network.
- White PaperYour organisation may well have devised and implemented an Acceptable Use Policy (AUP) some time ago in order to guard against the risks of inappropriate use of computer systems by your workers, but are you confident that your AUP remains 'fit for purpose'? Read on to discover how you can enhance the effectiveness of your AUP.
Discover how SOA can create smarter outcomes for your business.
Attend and learn:
- How SOA is helping leading companies to become more agile
- Where you should be applying SOA processes in your company
- The top SOA implementation mistakes to avoid
Click here for more information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Chris Hoff on Virtualization and Cloud Computing 20 November, 2008 10:55:00
Chris Hoff, chief security architect for the systems and technology division at Unisys and an advisor on the Skybox Security customer advisory board, is one of the biggest critics of virtualization security out there. Not because it isn't important - but rather because it is vital and needs to mature rapidly. - +
Cybersecurity is focus of new start-up incubator 20 November, 2008 07:19:00
Texas uni announces the Institute for Cyber Security.The University of Texas at San Antonio Tuesday announced a technology incubator aimed at fostering IT security-based start-ups within the state. - +
Dilip Sarangan on Physical Security M&A 20 November, 2008 11:18:00
Dilip Sarangan tracks physical security companies for Frost & Sullivan. He expects the industry's "need to have" products to weather the economic storm well, with the big players (now including IBM and Cisco) looking for value-priced acquisitions. - +
International Challenges in PCI Security 20 November, 2008 09:15:00
In a country that's seen many regulatory compliance challenges this decade, the headaches of PCI security tend to be analyzed from a largely American perspective. - +
PCI council sharpens oversight of security auditors 19 November, 2008 10:53:00
Quality assurance plan targets security assessors and scanning vendorsThe PCI Security Standards Council Monday unveiled a plan to sharpen oversight of the hundreds of security-service providers now authorized to evaluate merchant networks under the organization's Payment Card Industry data standards.
Vignette Announces 2008 Excellence Awards 21 November, 2008 10:50:00
PGP and Ponemon Institute Unveil Inaugural Australian Data Breach Study 2008 20 November, 2008 17:34:00
Symantec Cloud Services Transform Data Centre Operations Through Proactive Management 20 November, 2008 12:06:00
Verizon Business Offers Tips to Building a Successful Unified Communications and Collaboration Plan 20 November, 2008 12:04:00
AARNet Brings 4K Digital Cinema to Australia: First 4K HD Video Signal delivered into Australia by AARNet 20 November, 2008 12:02:00
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Everything you need to know about email and web security (but were afraid to ask)
What you don’t know can destroy your business. It’s hard to imagine modern business without the internet but in the last few years it has become fraught with danger. Read on to discover how internet security can give your business a competitive advantage.














