Thursday | 8 January, 2009
CIO
Blog: The Software Sales Cycle Bites SAP: Q3 Bravado Vanishes
Thomas Wailgum 10 October, 2008 13:51:00

It's just a fact of life in the enterprise software business: Many deals close at the very end of a quarter. Customers know this. ERP and CRM vendors know this. And Wall St. analysts know this. It's just the way it is.

Six days after the close of Q3 2008, SAP gave notice that the sauerkraut was about to hit the proverbial fan: SAP's sales had seized up and the German software giant would not meet revenue expectations for the quarter. More "guidance" (i.e., "bad news") would be forthcoming on October 28.

"The market developments of the past several weeks have been dramatic and worrying to many businesses," said Henning Kagermann, co-CEO of SAP, in a third-quarter earnings pre-release on October 6. "These concerns triggered a very sudden and unexpected drop in business activity at the end of the quarter."

But why all the shock and awe over the "very sudden and unexpected drop," Henning?

First, a case can be made that SAP executives should have seen, at the very least, a softening in the market coming from miles away. But instead, in reporting Q2 results in late July, SAP execs brightened the full-year forecast to the "top end" of its previous financial guidance. "Throughout the third quarter we felt quite positive about our ability to meet our expectations," Kagermann added.

Compounding the problem is the long-known reality of the software business: quarter-end sales can be make or break. "While this may not be healthy, it is a fact of life in this market," notes David Mitchell, SVP of IT Research at Ovum, in a recent report on SAP. Mitchell has "seen situations when 50 percent or more of the [software] revenue in a given quarter is booked on the last two to three days," he writes.

So as the summer progressively worsened, and September turned in one abysmal day after the next, the SAP sales channel must have looked pretty bleak. And then it got even worse.

"Over the last two weeks, the tone has shifted," Bill McDermott, CEO of SAP's global field operations, told the Wall Street Journal. "Customers decided to postpone their decisions." (When there's not enough credit to finance multimillion-dollar purchases, then customers have to say no. See "Help! We Need ERP and CRM Software, But We Can't Afford It Right Now!" for more on that topic and an alternative strategy.)

But here's my question: Is it possible that SAP (and, perhaps other software companies, as we'll soon see) thought that the month of September was going to get better even as the economic malaise continued to drift over the U.S. during the summer? If I'm not mistaken, even before the mid-September collapse, the economy was not in tip-top shape.

Additional Resources
Executive Guides
Whitepapers
Zones
Zone logoZones provide focussed content from CIO and leading technology partners.
Newsletter Subscription
Sign up for our CIO newsletters!
RSS Feeds
Featured Whitepaper Sponsors
Market Place
 

Smart SOA World Tour

Discover how SOA can create smarter outcomes for your business.

Attend and learn:

  • How SOA is helping leading companies to become more agile
  • Where you should be applying SOA processes in your company
  • The top SOA implementation mistakes to avoid

Click here for more information.
  • +

    CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00

    Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00

    Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05

    Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    Rogue SSL certificate exploit puts VeriSign on the spot 07 January, 2009 11:04:00

    Wishes "white hat" researchers had notified VeriSign before public demo.
    Following the success of researchers last week in creating a false SSL certificate based on VeriSign's RapidSSL brand, the company is scrambling to explain how it happened, how it's preventing it from reoccurring, and whether its other SSL certificate-generation services are at risk.
  • +

    With Gaza conflict, cyberattacks come too 05 January, 2009 08:03:00

    Pro-Palestinian hackers have defaced thousands of sites following attacks in Gaza.
    The conflict raging in Gaza between Israel and Palestine has spilled over to the Internet.
  • +

    5 ways to secure your Blackberry 18 December, 2008 12:58:00

    What do Tom Cruise and the McCain campaign have in common? They have both been bitten by the loss of a Blackberry. Mobile expert Dan Hoffman gives advice on how to keep your cherished mobile device safe, even if it's out of your hands
    What do Tom Cruise and the McCain campaign have in common? They have both been bitten by the loss of a Blackberry. Mobile expert Dan Hoffman gives advice on how to keep your cherished mobile device safe, even if it's out of your hands.
  • +

    Wireless VPNs: Protecting the wireless wanderer 18 December, 2008 11:04:00

    Employees sipping café Java over their wireless laptops may think a VPN makes them safe and secure. With careful configuration, there's some chance they're right
    Employees sipping café Java over their wireless laptops may think a VPN makes them safe and secure. With careful configuration, there's some chance they're right.
  • +

    Cyber Crime: The 2009 Mega Threat 17 December, 2008 12:09:00

    What threats to a company's sensitive and confidential data are getting worse, staying the same or actually becoming more manageable?
    What threats to a company's sensitive and confidential data are getting worse, staying the same or actually becoming more manageable?
CIO Webcast Innovation #8 - What are the biggest roadblocks to IT's involvement in innovation at your company?
Watch the latest latest edition of CIO Innovation which is now available for download.
Watch the webcast
Sign up to the CIO Innovation update email


CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II
Listen to the latest edition of CIO Live which is now available for download.
Listen to the podcast
Sign up to the CIO Live email
Whitepaper

How to improve employee productivity in small and medium businesses

U.S. businesses lose 5.4 billion productive hours through employees searching for information annually. Avoid the same inefficiencies occurring in your business. Read on to discover the productivity issues facing SMBs and how the Oracle Application Express (APEX) can improve employee productivity and enhance development efficiencies.