- 1
- 2
- < previous
Let me go further: One CIO's "agility" is another CIO's "workaround". You and I both know companies where IT and the business units have successfully collaborated to circumvent - I choose that word deliberately - software or system constraints to provide new features or functionality to customers. Their "agile" circumvention enabled new value creation. Is this how we want to define agility? You are called upon to be agile precisely because uncertainty, unreliability and exceptional circumstances materialize. In this instance, business agility means swiftly implementing the exception rather than the reliable rule.
As I listen to IT users who interact with both customers and members of the supply chain, I am struck by how often the subject of agility pops up more as a response to overcome technical limitations than as a vehicle to exploit existing system capacity. You have to admire the ingenuity of IT folks and their business counterparts to get added value from a system in spite of itself. Success comes from a creatively agile subversion.
So here's a CIO challenge: Look at the last 20 initiatives within your enterprise that you would define as agile. Make a list. Then, circulate the list among trusted subordinates and business colleagues whom you respect and ask them: "Which of these initiatives reflect a successful workaround of existing constraints? The logical exploitation and expansion of our existing capacity? Or a new, clean-sheet innovation?"
We all know what the most common answer will be. Hint: It doesn't involve real innovation.
My concern about agility is that the business and IT communities talk about it as if it's more about architecture than about attitude. If only we have the right technical and business architectures, then we can be more responsive and anticipatory. As with most architectural aspirations, it looks good from the outside. In reality, how many architects design their buildings to be constantly modified, upgraded, altered, enhanced, improved, and changed for less time and less money? Read Stewart Brand's superb book, How Buildings Learn: What Happens After They're Built, for a brilliant exposition on why most architects and their buildings fail to deliver value.
Similarly, the reason why so many companies commit to ERP and enterprise computing is that they define agility as a function of what C-level management has control over, not what line managers can control and influence. When we talk about agility, we must ask: "Agility for whom?"
To answer, "agility for the enterprise" is an act of Dilbert-esque weaseldom. Whose enterprise? The CEO's? The business line managers? That of the customer-touch folks? Or the people who work with the mission-critical suppliers? Or the customers? If we're championing agility for all of those constituencies, there's no architecture in the world robust enough.
Pragmatism matters. Agility exists in context. Agility for the CEO is not the same thing as agility for the supply chain executive or the call centre manager. Refusing to define whose agility we wish to enhance is an act of cowardice.
Today's lust for agility is symptomatic of the deeper issue: Who is really responsible for responsiveness? The people who "lead" or the people who do the real work of the enterprise? Is agility a euphemism for recentralization or is it an honest bid to give more people more power to adapt their software and systems to reality? Either way, the call for agility is a call for a new economic science of implementation. In fact, it means talking about a marketplace of point solutions and ephemeral workarounds that change as soon as circumstance does. That's profound. You can't implement agility without agile implementations. That said, when agility means cutting corners and tweaking process rules, you can be sure there'll be a backlash brewing sometime soon. Today's agility is tomorrow's loss of control. What goes around, comes around.
Michael Schrage is co-director of the MIT Media Lab's eMarkets Initiative. He can be reached at schrage@media.mit.edu
- 1
- 2
- < previous
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Achieving the impossible: Unlimited application scalability
Enterprise Wireless WLAN Security
Controlling storage costs with Oracle database 11g
Data grids and service-oriented architecture
Solve Exchange Mailbox Storage Issues Once and for All
Taking On Demand CRM Integration to the Next Level
Wireless LANs: Is my enterprise at risk?
Business Intelligence and Enterprise Performance Management: Trends for Emerging Businesses
- White PaperWhat you don’t know can destroy your business. It’s hard to imagine modern business without the internet but in the last few years it has become fraught with danger. Read on to discover how internet security can give your business a competitive advantage.
- White PaperJoin Ed Thompson, Research VP, featured analyst firm, Gartner, Inc., and Brad Wilson, General Manager CRM Microsoft Dynamics, for a new webcast, Delivering the Power of Choice with Microsoft Dynamics CRM, available now. Our panel will break down the best practices for getting the most out of CRM and you'll learn key recommendations you can implement in your organization. Additionally, you'll also hear Microsoft's vision for CRM.
- White PaperJoin Lee Benjamin, a Microsoft Exchange MVP and Ryan Shipkowski, network administrator for Matthews, to discuss the process and ROI of implementing an email archiving solution, with emphasis on a case study from Matthews International.
Discover how SOA can create smarter outcomes for your business.
Attend and learn:
- How SOA is helping leading companies to become more agile
- Where you should be applying SOA processes in your company
- The top SOA implementation mistakes to avoid
Click here for more information.
- +
CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
- +
SOA What? Why You Need SOA Governance Framework 04 December, 2008 08:32:00
Adopting services oriented architecture (SOA) in your enterprise without thinking through IT governance can cause something like the Gold Rush in the 1800s; extreme rates of growth and minimal law and order which produce unexpected outcomes. - +
The Myth of Cloud Computing 04 December, 2008 08:25:00
Why the rapid spread of virtual technology is becoming a security riskWhy the rapid spread of virtual technology is becoming a security risk. - +
Who Pushed Vendors Toward Better Security? 04 December, 2008 09:38:00
Hint: It had something to do with pressure from customers and government agencies, writes Oracle CSO Mary Ann DavidsonHint: It had something to do with pressure from customers and government agencies, writes Oracle CSO Mary Ann Davidson. - +
CPO & CISO: A Comprehensive Approach to Information 04 December, 2008 08:42:00
GE CPO Nuala O'Connor Kelly advocates greater CPO/CISO cooperation to place the right value on information assets.GE CPO Nuala O'Connor Kelly advocates greater CPO/CISO cooperation to place the right value on information assets. - +
Virtually every Windows PC at risk, says Secunia 04 December, 2008 08:00:00
Almost all PCs scanned by patch tool have an unpatched app; 46% have 11-plus.More than 98% of Windows computers harbor at least one unpatched application, and nearly half contain 11 or more programs at risk from attack, a Danish security company said Wednesday.
Borderless corporate networks to shift focus to secure content management in Australia in 2009 04 December, 2008 16:06:00
IDC Says Asia/Pacific Excluding Japan IT Market Will Remain The Bright Spot... 04 December, 2008 15:04:00
MySpot SOS "Panic Button" Smartphone Application could save lone worker lives 04 December, 2008 13:34:00
Charles Sturt University Commences Unified Communications Deployment With Interactive Intelligence 04 December, 2008 08:30:00
AOC Launches 18.5” Widescreen Green 16:9 LCD Monitor in Australia and New Zealand 03 December, 2008 15:30:00
|
||
|
||
|
|
||
|
Business Intelligence and Enterprise Performance Management: Trends for Emerging Businesses
Hyperion surveyed 163 companies to understand BI and EPM requirements, evaluation processes, and extent of adoption. Top areas of current and future investment for emerging businesses include budgeting and planning as well as management reporting solutions. Read on to discover more.
















