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Jonathan Barber had already clocked up some 60 projects for 25 clients when Highams got him a berth at the Liverpool Victoria insurance group. "I was brought in to be responsible for a sizeable chunk of IT while Liverpool Victoria worked out what IT should look like," he says.
LV's IT had been outsourced to EDS but the UK's largest friendly society wanted dramatic business change and needed to know what kind of IT would best support that. One of the key questions, says Barber, was what sort of relationship with suppliers would suit the company -- in-house or third party. "We brought business engineering, design, strategy and governance in-house and opted for a third party for operational and development activities."
Barber stresses that interim managers need to be tactful. While he was working at savings company Skandia he was brought in over the company's senior IT director while he went off to design the future of the firm's IT.
"It's absolutely vital to be sensitive. If you take on difficult things it's hard not to upset people. But you have a duty to take the company forward; you have to look at what's best for the company. The most rewarding aspect is being able to make an impact quickly. The frustrating thing is not being there for the long term."
That may be true, but many interims go back to the same client or specialize in a particular industry. And since knowledge transfer is often a key objective in hiring an interim, they can at least have the satisfaction of having left a legacy behind.
David Miller, who has his own consultancy called ITDynamics, has worked a lot in the not-for-profit sector. Most recently he had a spell as IT transition manager for the crime reduction charity Nacro. The assignment involved replacing the entire IT department and recruiting new staff.
"In any situation there is a lot of leadership work to be done," he opines. "You have got to motivate people. At Nacro I had to create a new IT function and work with the people who were leaving. You can't do that if you abuse your position."
Tom Ganham, formerly at BT, is an interim who has worked in the public sector both at the Financial Services Authority and now at the Carbon Trust, a government agency tasked with publicizing carbon usage. At the Carbon Trust, Ganham has spent four-and-a-half months running IT after the previous CIO resigned.
"They haven't had a lot of continuity so I'm focusing on getting the IT right, setting up an IT steering committee. I've always been quite a restless person and although I get offered permanent positions I turn them down because I like doing this."
Although many interim CIOs take assignments with the largest organizations in the UK, not everyone likes to think big. Adrian Best worked for 10 years at pharmaceuticals giant GSK, but now spends his time helping small and medium-sized firms. "As companies grow they become more complex and multi-faceted," he says. "My job is to take out the cost of growth and help them get back to one process."
Best follows a formula he calls POST, standing for process, organization, system and technology. "Organizations tend to work in silos, so getting the process right is the first objective," he explains. "Technology is the last thing you put in place."
Interim CIOs, like Western gunslingers, might keep moving on, but demand for their services is unlikely to diminish. As long as there is trouble with IT, companies will be looking for a troubleshooter to come in and sort it out.
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Vendor Management 101: An Executive Guide to Vendor Management
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Discover how SOA can create smarter outcomes for your business.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
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Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Cybersecurity is focus of new start-up incubator 20 November, 2008 07:19:00
Texas uni announces the Institute for Cyber Security.The University of Texas at San Antonio Tuesday announced a technology incubator aimed at fostering IT security-based start-ups within the state. - +
Dilip Sarangan on Physical Security M&A 20 November, 2008 11:18:00
Dilip Sarangan tracks physical security companies for Frost & Sullivan. He expects the industry's "need to have" products to weather the economic storm well, with the big players (now including IBM and Cisco) looking for value-priced acquisitions. - +
International Challenges in PCI Security 20 November, 2008 09:15:00
In a country that's seen many regulatory compliance challenges this decade, the headaches of PCI security tend to be analyzed from a largely American perspective. - +
PCI council sharpens oversight of security auditors 19 November, 2008 10:53:00
Quality assurance plan targets security assessors and scanning vendorsThe PCI Security Standards Council Monday unveiled a plan to sharpen oversight of the hundreds of security-service providers now authorized to evaluate merchant networks under the organization's Payment Card Industry data standards.
Vignette Announces 2008 Excellence Awards 21 November, 2008 10:50:00
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The Secrets of C-Suite Success
With help from the CIO Executive Council, we tap into research about successful executives. Read on to learn more about the competencies CIOs need to develop to take the corner office, where CIOs fall short and what CEOs expect from CIOs.














