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Clouding the Future 04 February, 2008 13:16:21
Outlook: mostly fine, with clouds increasing later and the chance of jargon rain likelyI was just beginning to contemplate the formulation of the thought to back up my files when my desktop suddenly died. While waiting for it to rebuild, I read an article telling me that the desktop computer was dead - +
Getting Your Vendors to Flock Together 04 February, 2008 12:53:09
For better deals and stronger relationships, combine IT, legal and procurement experts in a vendor management officeKeeping track of bids, vendor performance, previous contract terms, alternative providers and technology differences was taking too much time for Bernard "Bud" Mathaisel as he settled in as CIO of electronics manufacturer Solectron in 1999 - +
What It Takes for a CIO to Be a CEO 30 January, 2008 11:57:26
With help from the CIO Executive Council, we tap into research about successful executives. Read on to learn more about the competencies CIOs need to develop to take the corner office, where CIOs fall short — and what CEOs expect from CIOsWith help from the CIO Executive Council, we tap into research about successful executives. Read on to learn more about the competencies CIOs need to develop to take the corner office, where CIOs fall short — and what CEOs expect from CIOs - +
Blog: Zero Contact Resolution: A Proactive Approach to Improving the Customer Experience 17 January, 2008 12:48:56
Contact centers have traditionally used first contact resolution (FCR) rates as a key performance metric. While FCR rates can be useful in assessing how well contact centers handle incoming requests, this is an internal process measure and does not provide an accurate view of how well a company is treating its customers. In fact, they can be quite misleading. By the time customers call or email a company, they've probably already visited a website, bounced around a phone system, or been confused by a product manual. As a result, what many companies view as FCR actually represents second, third or even fourth contact resolution. When customers have to reach out to a company multiple times to resolve an issue or obtain needed information, they are not happy. - +
Watch Out for Training Costs in IT Infrastructure Library Version 3 08 January, 2008 12:34:00
The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training.The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training.
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Presidential candidates stake out tech positions 05 February, 2008 07:13:30
Future of tech largely drowned out by the war in Iraq, the US economy and social issuesTechnology policy hasn't played a major role in this year's US presidential campaign, but the major candidates have staked out positions on issues such as net neutrality and skilled-worker visas. - +
Microsoft offers to buy Yahoo for $US44.6 billion 02 February, 2008 08:35:01
Yahoo will carefully evaluate Microsoft's proposal, which it described as unsolicited.Microsoft has offered to buy Yahoo for around US$44.6 billion in cash and shares, to better compete with Google in the market for online services. - +
Supercomputer travels back in time to predict climate future 25 January, 2008 09:45:26
Climate research applications help fuel more demand for high-performance systemsTo try to assess global warming's impact on the environment and see if the world faces an abrupt climate change, Zhengyu Liu, director of the Center for Climatic Research at the University of Wisconsin in Madison, is turning to supercomputing technology. - +
Apple growth will draw malware attacks 22 January, 2008 09:08:48
Mac OS X is safer today -- but not necessarily more secure for the long term -- than WindowsAs Apple continues to grow its worldwide market share and the company's products find their way into more business environments, attackers are certain to follow and create greater volumes of exploits aimed at vulnerabilities in the company's software, security experts contend. - +
Oracle, Sun deals shake up middleware market 21 January, 2008 07:36:46
Sun buys MySQL, Oracle grabs BEALast week's billion-dollar acquisitions by Oracle and Sun jolted the middleware market, and raised some new concerns for enterprises pursuing service-oriented architecture deployments and considering the use of open source code to flesh them out.
As a matter of personal belief, CIOs are free to count themselves among the diminishing band of troglodytes that continue to deny the reality of human-induced climate change.
However, with global warming soaring to the top of the political and social agenda, the organization that employs CIOs does not have that luxury. Shareholders and board members are starting to press their companies to go green as the harsh clamor of community expectations holds their feet to the forest fire and demands swift and credible action. Organizations that make like an ostrich are likely to find their nether-regions ever more dangerously exposed.
It is CIOs who will increasingly get duckshoved the responsibility for leading the organizational response to global warming -- and quite right too, as technology pumps ever-greater loads of carbon into the atmosphere and technological waste increasingly poisons the earth. The good news is that in some areas the environmentally sound is also the economically sound. Line all those ducks up in a nice green eco-row and with any luck you can be a hero who helps save the planet and the future prospects of your employer. For instance, after GE deployed its digital cockpit -- a $10 million system that supplies metrics on environmental performance, resource use, safety and compliance -- it substantially cleaned up its act, reducing violations of wastewater emission regulations by more than 80 per cent in a decade and saving tens of millions of dollars through environmental, safety and productivity improvements.
AISO, which describes itself as a 'responsible green Web hosting company' and has customers around the globe, is saving $160,000 a month by running its data center and office entirely off solar panels. The company, which maps its IT purchasing decisions back to its overall efforts to be environmentally responsible, has been generating 50 per cent less heat and using 60 per cent less energy since migrating to AMD's Opteron-powered servers.
Dow Chemical Company estimated it would spend over $1 billion on technology and processes to save $3.1 billion to reach its 2005 Sustainability Goals, but saved $5.2 billion through a combination of rising energy prices and better use of its resources, including energy.
Investa, included on the third Global 100 list of the most sustainable corporations in the world and named one of the leading companies on the Dow Jones Sustainability World Index, is saving $1.7 million a year, with a combined ROI of 61.7 per cent, through its energy and water programs.
"Over the past two years alone, Investa has reduced water consumption in our commercial office buildings by 28 per cent through a number of new initiatives," Craig Roussac, Investa's general manager, sustainability, safety and environment, said. "We have been able to demonstrate a 'hard dollar' increase in a property valuation due to improvements in a building's environmental performance. This supports our long-held view that superior environmental performance can create value over and above mere cost savings."
Energy, wastewater and Internet service provider ActewAGL, while admitting there is a long way to go before any organization can claim its technology use to be carbon-neutral, is saving energy and money by running Citrix terminals and making sure staff turn off their machines at the end of the day and helping the environment by running its data center entirely on green power.
And let's face it, if you don't take action voluntarily, you are bound to be dragged to it kicking and screaming sooner or later -- and later is likely to come at far greater cost. Already in Europe and to a lesser extent in the US, corporations are being subject to a host of environmental regulation and the brutally critical appraisal of an increasingly anxious public. Businesses are unlikely to remain free of demands that they drastically reduce their carbon footprint. Nor should they be allowed to, as long as their data centers suck power like humongous vacuum cleaners and their discarded electronics spew toxic metals and other pollutants into the environment.
Discover how SOA can create smarter outcomes for your business.
Attend and learn:
- How SOA is helping leading companies to become more agile
- Where you should be applying SOA processes in your company
- The top SOA implementation mistakes to avoid
Click here for more information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Data-center security tools to not overlook 10 October, 2008 11:37:00
With the rise of security suites, it's time to consider some emerging security tools and rethink othersProtecting a corporate data center is like trying to keep an elephant safe from a swarm of flies. Despite your best efforts, bites happen. As the staples of security -- such as firewalls, antivirus software, spam and spyware filters -- come together in suites of products that allow for sophisticated management, there are other security tools either emerging or worth a rethink. - +
IBM, Secret Service, others study identity/cybercrime issues 09 October, 2008 10:09:00
Center for Applied Identity Management Research organization teams experts in criminal justice, financial crime, biometrics, cybercrime and cyberdefense, data protection, homeland security and national defense.IBM, LexisNexis and the Secret Service are among a group of corporations, government agencies and academic institutions that has formed to study and help solve identity management challenges around cybercrime, terrorism and narcotics trafficking. - +
Strange account management at Amazon 09 October, 2008 09:51:00
A careless login led to the discovery of some strange ccount management practices at one of the Internet's largest retailers.Via the RISKS mailing list comes an interesting tale of poor online account management at a major online retailer. According to Graham Bennett, accounts with Amazon display an odd behaviour that doesn't seem to have attracted much attention in the past. - +
Cambridge lab sets quantum key world record 09 October, 2008 07:51:00
Researchers can now shift encryption keys around at speeds of 1Mbps.The hugely promising security technology of Quantum Key Distribution (QKD) has moved an important step closer to commercialization with the announcement by UK-based researchers that they can now shift encryption keys around at speeds of 1Mbps. - +
Palin hacking charge flawed, lawyers say 09 October, 2008 07:28:00
Case considered a misdemeanor offence not a felony.David Kernell is facing five years in prison for allegedly hacking into Alaska Governor Sarah Palin's Yahoo e-mail account, but lawyers watching the case say that the felony charge against him is a bit of a stretch.
F-Secure achieves excellent results in Internet security suite comparison 10 October, 2008 14:37:00
Lock It Up With Maxtor BlackArmour, Hardware Encrypted Storage Provides Government Grade Security For Consumers 10 October, 2008 09:04:00
Pitney Bowes MapInfo Launches New Version of AnySite 10 October, 2008 05:58:00
IOGEAR Gears Up in Australia 09 October, 2008 20:18:00
Internet Service Providers offer new unlimited Online Backup from F-Secure 09 October, 2008 19:42:00
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