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Process Trip 04 February, 2008 13:07:03
Why Maritz Travel revamped key business processes — and how business and IT came together to make it workWhen Rich Phillips became COO OF Maritz Travel about two and-a-half years ago, he sat down and took a hard look at the big industry picture - +
Ticked Off at Tick the Box Mentality 04 February, 2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
How to Get Real About Strategic Planning 04 February, 2008 12:50:59
Everyone agrees that having a strategic plan for IT is a good thing but most CIOs approach the process with fear and loathing. In fact, the majority of CIOs (and the enterprises they work for) are faking it when it comes to strategic planning. Isn't it time we all got real?Oh, it must be nice to be the CIO of a FedEx or a GE or a Credit Suisse. Places where IT and the business are so tightly aligned you can barely tell the two apart. Where corporate leaders understand that IT is a strategic asset and support it as such - +
Strategies for Dealing With IT Complexity 24 December, 2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business. - +
Hiring Manager: Emphasize Integrity, Attitude 14 December, 2007 11:18:07
William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool.William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Dude! You Say I Need an Application-Layer Firewall?!
Wireless LANs: Is my enterprise at risk?
Why Security SaaS Makes Sense Today
Best Practice in Building an Integrated Information Management Strategy
CRM your salespeople will love
Radicati Market Quadrant 2008 on Corporate Web Security
The Secrets of C-Suite Success
The CIO Executive Council Guide to Success
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IT leadership is never easy, but some people make it harder than it has to be. This point was brought home to me after I witnessed a recent car accident. As if driving isn't dangerous enough, a young man used speed to navigate a turn and ended up hitting another car. Clearly in the wrong, he became belligerent and tried to blame the other driver. Unfortunately for him, the other driver was a fire-fighter with close ties to the local police. Once the police arrived at the scene, they conducted a breathalyzer test and arrested the young man for driving under the influence.
Clearly, the decision to drink and drive led the young man to a series of bad choices. IT leadership has its own versions of DUI that can result in near misses, accidents and fatalities. These events are often dissected in the trade press and discussed at conferences by CIOs who, even as they say: "How could they be so stupid?" are also thinking: "There but for the grace of God go I."
Sadly, I see IT leaders take unnecessary risks all the time. Many are leading under the undue influence of inexperience, hubris, fear, old habits, technology hype, vendor pressure and organizational politics. It's ironic that as a profession, we have enough collective experience to identify behaviours that ensure the success of our organizations and our careers. However, these rules are rarely written down so that IT organizations and those who lead them can align their behaviours accordingly.
To help you do so, let us review some of my favourite rules for safe and effective IT leadership.
Build and lead a strong, credible IT organization. Don't be the leader who has 22 direct reports and no viable successors. Spend half of your strategic planning effort to get the right people in the right roles working together the right way. Select people with integrity who can work with others, are motivated more by making a difference than making a name, are your professional peers and who complement your capabilities. Organize IT similarly to the business. Expect more from your staff and delegate freely, but check carefully and be there to make sure their failures aren't fatal. Never fire for mistakes but for the inability to learn from experience.
Foster good relationships. Don't manage from within IT. Spend some time learning the business by observing those in customer service. Connect with stakeholders regularly. Don't worry about what you are going to say; focus on what you are going to ask to understand their goals, motivations and concerns. Don't just be present, be omnipresent with business partners.
Forge a shared IT vision, strategy and tactical objectives. Don't wait for the business to supply a strategy; work with the business and derive it together in an ongoing and collaborative manner, weighing all the implications. Do your homework to understand the business processes and data that drive your organization and the technology that could enable strategic change in your business. Finally, define business and IT decision rights so governance processes work.
Deliver on time, on budget. Don't attempt innovation using waterfall project development approaches that have big budgets and long time frames; plan projects for nine months and cancel at 12 months. Don't overload your organization with too many projects; define a top limit for project spending based on what your business can afford.
Develop quality solutions. Don't let project managers "roll their own" when it comes to project management, development methods, technologies, compliance and continuity. Credibility is earned in cents but spent in dollars. Introducing process disciplines and standardization will require significant withdrawals from your credibility bank, so set your aspirations and approaches accordingly.
Realize business value from IT investments. Don't think you're delivering value because you have a prioritization process based on strategic fit and financial contributions. Use operational value measurements (cycle time, sales calls) that are measured during and after the project, and hold business partners accountable for demonstrating value realization.
Leaders need to help other leaders practise responsible IT. The best way to do this? Define safe IT leadership rules collaboratively with the IT leadership team, and hold individuals accountable for supporting the behaviours and helping others do the same.
In the same way that good friends take the keys from those who are drinking, colleagues must hold each other accountable for demonstrating responsible IT leadership in spite of the negative influences surrounding them.
Susan Cramm is founder and president of California-based executive coaching firm Valuedance. You can e-mail feedback to susan@valuedance.com
Discover how SOA can create smarter outcomes for your business.
Attend and learn:
- How SOA is helping leading companies to become more agile
- Where you should be applying SOA processes in your company
- The top SOA implementation mistakes to avoid
Click here for more information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Corporate security and the climate crisis 03 October, 2008 11:21:00
How to adapt security and risk management policies - including IT security - to deal with climate change.US military strategists, CIA analysts, international agency officials and Nobel Prize winning economists concur with the consensus of the world's scientific community: the Climate Crisis is a planetary security issue, as well as a national security issue for each of the one hundred ninety two countries that belong to the United Nations. But the Climate Crisis is also, by extension, a corporate security issue, as well as, yes, a cyber security issue. - +
Companies own up to virtual security blind spot 02 October, 2008 11:05:00
VMWorld attendees reveal vast majority of companies have little or no security in place for their virtual systems.The vast majority of companies have little or no security in place for their virtual systems. That is a scary statistic revealed in a survey of attendees at the recent VMWorld 2008 conference in Las Vegas. - +
How to minimize the impact of a data breach 01 October, 2008 08:54:00
ID Experts' Rick Kam describes a customer-centric action planThirty-one percent of customers--nearly one-third of a company's client base and revenue source--are terminating their relationship with organizations following a data breach, according to a recent study by the Ponemon Institute. - +
Five mistakes security pros would make again 30 September, 2008 10:18:00
Whether it's getting fired for standing up for what's right or making a network configuration mistake that leads to better security, there are some mistakes worth making. Five security pros offer personal examples.Ten years ago, Michael Riva was network administrator for a top-five American consultancy. Employees were downloading graphic pictures and videos onto the network. Riva told his boss a proxy server with content filtering might be in order; his boss laughed and suggested they put in a bigger file server instead. - +
What does the financial meltdown mean for security? 29 September, 2008 10:25:00
Bill Brenner wonders if it's irrational or appropriate to make connections between the current financial crisis and the state of securityAt first, this was going to be a column about the PR machine's hyperbolic efforts to connect the state of IT and security with the current financial crisis. Indeed, some have shamelessly sent me story pitches that try to get some bang out of the Wall Street meltdown.
Frost & Sullivan Gears up for Annual IT Industry Gala Awards Event 07 October, 2008 08:29:00
Multimedia Technology & EVERKI sign exclusive distribution agreement. 06 October, 2008 14:34:00
ONCE A YEAR OPPORTUNITY TO SPEAK TO THE VENDORS! 06 October, 2008 13:48:00
New IBM Cognos Analytic Application Enables Quick, Actionable Insights Into Financial Performance 03 October, 2008 14:41:00
Verizon Business Data-Breach Report Examines Industry-Specific Challenges 03 October, 2008 12:24:00
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The Secrets of C-Suite Success
With help from the CIO Executive Council, we tap into research about successful executives. Read on to learn more about the competencies CIOs need to develop to take the corner office, where CIOs fall short and what CEOs expect from CIOs.















