Saturday | 22 November, 2008
Blog: Offshore call centers get a bad rap... and other thoughts
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Indian call centers shouldering all the blame for bad customer service experiences:
"What can you do?" says Kannan. "I always tell people when I emigrated to this country as a programmer, people would accuse me of stealing there jobs. And I had to say, there's nothing I can do (about that)."
Offshoring pushes people's buttons, says Kannan. "It takes time for people to get used to things. Change is hard"
Finally, those bars in Bangalore with the early closing times?
It's only in Bangalore, but it stinks, says Kannan. The southern part of India is more conservative. Once they saw these great dance clubs and bars staying open until 3 or 4 a.m., "the moralists killed it. They shut it down at 11." What can you do?
With that, I open this up for discussion. Do offshore call centers get a bad rap? Does any company actually have a solid, strategic plan for China? Are tier-2 cities worth the trouble?
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