Apple has confirmed that MacBook Pro laptops manufactured through last month may contain faulty Nvidia graphics processors.
The announcement puts Apple in the company of other major US laptop makers, including Dell and Hewlett-Packard, that have previously reported using the bad chips in their systems.
On Friday, Nvidia said that any replacement cost to Apple would be covered by the US$196 million fund it announced in July. "In a way, this is all old news to us," said Derek Perez, an Nvidia spokesman.
In a support document posted Thursday, Apple said that, contrary to what it had been told by Nvidia several months ago, some MacBook Pro notebooks equipped with Nvidia's GeForce 8600M GT graphics processor may be among the machines using flawed chips.
Apple cited an internal investigation as the source of its information.
"We've been diligent in our analysis with Apple, as with all our OEM partners," said Perez today. "Our analysis is that failure in a MacBook Pro is remote, but Apple is going to decide its warranty or replacement procedures based on their own quality guidelines."
In July, Nvidia first publicly reported a problem with an older generation of its graphics processor in "significant quantities" of laptop PCs. At the time, the company said it would take a US$150 million to $200 million charge against revenue to cover anticipated repair and replacement costs.
More than a month later, Nvidia booked a $196 million charge against its fiscal second-quarter results.
"At that same time, Nvidia assured Apple that Mac computers with these graphics processors were not affected," Apple said in the support document. "However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers...may be affected."
Hewlett-Packard has confirmed that the bad Nvidia chips were used in 24 different HP Pavilion and Compaq Presario notebook models, while Dell has identified 15 models in its Precision, Latitude, Inspiron, Vostro and XPS lines. Both HP and Dell have issued BIOS updates designed to boost fan speed. The Nvidia chips fail at higher-than-normal rates because of overheating; the increased fan speed is intended to ward off failure of the graphics processor.
HP and Dell have also extended warranty periods for the laptops with the bad chips, and in some cases have offered free repair.
Apple essentially announced the same yesterday. "If the Nvidia graphics processor in your MacBook Pro has failed, or fails within two years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty," the company said.
The company's hardware warranty (download PDF) is normally one year from the date of purchase, although customers can purchase extended support plans.
Perez said that the $196 million charge Nvidia took two months ago would cover the additional cost of any reimbursement to Apple. "Yes, Apple falls under that amount," he said.
Both 15-in. and 17-in. MacBook Pro models are included in the potential free repair. The symptoms, said Apple, include no video, or distorted or scrambled video. Only MacBook Pros with the GeForce 8600M GT processor manufactured between May 2007 and September 2008 are affected, the company said.
However, all MacBook Pro models now for sale on Apple's online store still contain the GeForce 8600M GT processor.
Customers can take their notebooks to an Apple retail store or authorized dealer for evaluation and repair, or call one of the company's support lines . Users who have already paid to have their MacBook Pro's video fixed will be issued refunds.
A month ago, Nvidia was hit with a lawsuit that accused the company of violating US securities laws by concealing the existence of the chip defect.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Still Sneaking In: The Threats Your Security Tools Aren't Telling You About
Business Intelligence and Enterprise Performance Management: Trends for Emerging Businesses
Everything you need to know about email and web security (but were afraid to ask)
Know thy self: Reduce costs, secure data and ensure compliance with identity management
Gaining Competitive Advantage Through Enterprise Planning
Delivering the Power of Choice with Microsoft Dynamics CRM
Strategies for Eliminating .PST Files
CRM your salespeople will love
- White PaperJoin Lee Benjamin, a Microsoft Exchange MVP and Ryan Shipkowski, network administrator for Matthews, to discuss the process and ROI of implementing an email archiving solution, with emphasis on a case study from Matthews International.
- White PaperYour organisation may well have devised and implemented an Acceptable Use Policy (AUP) some time ago in order to guard against the risks of inappropriate use of computer systems by your workers, but are you confident that your AUP remains 'fit for purpose'? Read on to discover how you can enhance the effectiveness of your AUP.
- White PaperView this webcast and discover the drivers for changing network design practices, why many organisations are changing their approach to network architecture and how enterprises should be moving forward with open architecture multi-vendor network solutions. Register now and learn how your business can maximize the business value of the enterprise network.
Discover how SOA can create smarter outcomes for your business.
Attend and learn:
- How SOA is helping leading companies to become more agile
- Where you should be applying SOA processes in your company
- The top SOA implementation mistakes to avoid
Click here for more information.
- +
CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
- +
Chris Hoff on Virtualization and Cloud Computing 20 November, 2008 10:55:00
Chris Hoff, chief security architect for the systems and technology division at Unisys and an advisor on the Skybox Security customer advisory board, is one of the biggest critics of virtualization security out there. Not because it isn't important - but rather because it is vital and needs to mature rapidly. - +
Cybersecurity is focus of new start-up incubator 20 November, 2008 07:19:00
Texas uni announces the Institute for Cyber Security.The University of Texas at San Antonio Tuesday announced a technology incubator aimed at fostering IT security-based start-ups within the state. - +
Dilip Sarangan on Physical Security M&A 20 November, 2008 11:18:00
Dilip Sarangan tracks physical security companies for Frost & Sullivan. He expects the industry's "need to have" products to weather the economic storm well, with the big players (now including IBM and Cisco) looking for value-priced acquisitions. - +
International Challenges in PCI Security 20 November, 2008 09:15:00
In a country that's seen many regulatory compliance challenges this decade, the headaches of PCI security tend to be analyzed from a largely American perspective. - +
PCI council sharpens oversight of security auditors 19 November, 2008 10:53:00
Quality assurance plan targets security assessors and scanning vendorsThe PCI Security Standards Council Monday unveiled a plan to sharpen oversight of the hundreds of security-service providers now authorized to evaluate merchant networks under the organization's Payment Card Industry data standards.
Vignette Announces 2008 Excellence Awards 21 November, 2008 10:50:00
PGP and Ponemon Institute Unveil Inaugural Australian Data Breach Study 2008 20 November, 2008 17:34:00
Symantec Cloud Services Transform Data Centre Operations Through Proactive Management 20 November, 2008 12:06:00
Verizon Business Offers Tips to Building a Successful Unified Communications and Collaboration Plan 20 November, 2008 12:04:00
AARNet Brings 4K Digital Cinema to Australia: First 4K HD Video Signal delivered into Australia by AARNet 20 November, 2008 12:02:00
|
||
|
||
|
|
||
|
The CIO Executive Council Guide to Success
The CIO Executive Council discusses how to be the best CIO you can be. Download this 16-page strategy guide to discover how to sharpen your commercial instincts, engage business executives and much more.














