Wednesday | 8 October, 2008
Blog: More Outsourcing Innovation Consternation
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What Price Innovation? 05 November, 2007 13:44:31
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Some numbers from Forrester Research further illustrate the gap between expectation and reality when it comes to the level of innovation brought to bear by IT services providers.
Buyers in the outsourcing market, which Forrester estimates is topping out at US$120 billion a year, were more disappointed in the innovation brought to the table by their provider than nearly anything else:
- 15 percent were dissatisfied with their provider's performance against SLAs
- 23 percent were dissatisfied with their provider's ability to handle contractual aspects of the deal
- 30 percent were dissatisfied with their provider's collaboration and communication
- 31 percent were dissatisfied with their provider's business savvy and value
- 37 percent were dissatisfied with their provider's cost
- 37 percent were dissatisfied with their provider's ability to manage change
- 42 percent were dissatisfied with the innovation brought by their provider
Roehrig used the numbers as backdrop for a client teleconference on how test the health of outsourcing deals. For more on that, see How to Measure Real Outsourcing Success (Hint: It's Not the SLAs).
Stephanie Overby
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Google blacklists ATUG Web site 07 October, 2008 12:46:00
ATUG unaware of breach, Google unwilling to discuss detailsHackers may have hit the Australian Telecommunications User Group (ATUG) Web site, according to Google which has placed security threat warnings across all pages displayed in searches. - +
10 steps to loading dock security 07 October, 2008 11:30:00
Companies in all industries struggle to secure the loading dock, that sensitive spot where goods come in and go out. Follow these best practices and sleep better tonight.It's the stuff of CSO nightmares. Early on the morning of September 2, while most folks were home sleeping off the hot dogs, thieves used bolt cutters to break into an Alltel Communications warehouse and four of its loading docks in Fort Smith, Ark. Sources say they escaped with an estimated US$10 million worth of cell phones, not a bad haul for their Labor Day efforts. - +
Can security's human side stop data breaches? 07 October, 2008 14:29:00
As human error increasingly becomes the top reason for security breaches, behavior-based strategies are making their way into the workplace to supplement technologyShira Rubinoff was a practicing psychologist in 2004. When it came to technology, her experience was simply as a tech user, certainly not a tech guru. Then one day she was phished. - +
Corporate security and the climate crisis 03 October, 2008 11:21:00
How to adapt security and risk management policies - including IT security - to deal with climate change.US military strategists, CIA analysts, international agency officials and Nobel Prize winning economists concur with the consensus of the world's scientific community: the Climate Crisis is a planetary security issue, as well as a national security issue for each of the one hundred ninety two countries that belong to the United Nations. But the Climate Crisis is also, by extension, a corporate security issue, as well as, yes, a cyber security issue. - +
Companies own up to virtual security blind spot 02 October, 2008 11:05:00
VMWorld attendees reveal vast majority of companies have little or no security in place for their virtual systems.The vast majority of companies have little or no security in place for their virtual systems. That is a scary statistic revealed in a survey of attendees at the recent VMWorld 2008 conference in Las Vegas.
VeCommerce Launches Top Ten List of Personal Security Breaches In Lead Up to National ID Fraud Awareness Week 07 October, 2008 15:10:00
Multimedia Technology signs exclusive National distribution agreement with Freecom 07 October, 2008 14:30:00
Open Text: Upheaval in the Financial Markets Sharpens the Focus on Information Governance and Enterprise 07 October, 2008 13:19:00
Symantec State of Spam Report - October 2008 07 October, 2008 11:58:00
AIIA to Reward Sustainability and Green IT Champions at the 2009 iAwards 07 October, 2008 11:56:00
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