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Strategies for Dealing With IT Complexity 24 December, 2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business. - +
Blogs Clean Up Project Management Messes 11 December, 2007 13:07:37
Too many enterprise users get lost in storms of reply-all e-mails while trying to manage projects or collaborate. Blogs make a better answer.Too many enterprise users get lost in storms of reply-all e-mails while trying to manage projects or collaborate. Blogs make a better answer. - +
Ticked Off at Tick the Box Mentality 04 February, 2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
Hiring Manager: Emphasize Integrity, Attitude 14 December, 2007 11:18:07
William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool.William Howell shares his hiring mistakes and his secrets for selecting the best job candidates, finding objective references and using LinkedIn as a recruiting tool.
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Can Macs conquer the enterprise? 11 January, 2008 10:55:53
The field is wide open for a Macintosh insurrection on the business desktop. It could happen, but probably won't. Here's why.If Apple were a football team, the New England Patriots would have had some serious competition this year. - +
Leopard Server vs. Windows Server 07 November, 2007 12:13:43
Server platform competition heats upComparing any Mac OS release with Windows is often like comparing aphids and orangutans. That is particularly true when looking at Apple's Mac OS X Leopard Server and Microsoft's Windows 2003 Server. Although they ultimately provide very similar features -- directory services, file and print services, various Internet services, and so forth -- the two platforms seem to be designed from completely different mind-sets. - +
Networking's greatest debates in Software 29 October, 2007 07:42:58
Classic debates include Open source vs. commercial software, Software-as-a-service vs. packaged applications,and Novell NetWare vs. Microsoft networkingA Look at the all time greatest controversies in the history of the networking industry. - +
Zenoss: New dog masters old monitoring tricks 30 November, 2007 12:50:00
Zenoss Core 2.1 impresses with object-based approach, strong device discovery, native Windows monitoring, and open source extensibilitySince the dawn of the business network, there has been a need to ensure that the network services provided to the enterprise are alive and responsive. Traditionally, in midsized businesses, this role has been filled by complex, closed source, and fantastically expensive solutions from manufacturers such as BMC, CA, HP, and IBM. And while these extravagant expenses make no customer happy, many users of these packages also complain of their complexity. Enough administrators have spent enough time wrangling with their monitoring systems to make a lot of smart people imagine that there must be a better way.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Newsletter Subscription
Some six months after it inked a CRM deal with vendor StayinFront, the National Rugby League (NRL) has extended the applications reach to 11 of the 16 clubs in the league.
The NRL's IT project manager, Marnie Hobbs, said all 16 clubs use different methods - from spreadsheets to CRM systems - but they all had trouble managing information about their members.
"The NRL wanted to make sure all the clubs had access to the same technology," Hobbs said.
StayinFront's Web-based CRM offering is used, which is siloed between clubs and "quite unique", according to Hobbs.
"All clubs have different types of members, but they all have members and can now do e-mail and SMS marketing directly in the system."
After going live in May, integration work with the nrl.com Web site has been done so that it feeds data into StayinFront, allowing the NRL to harvest more information about its visitors and undertake e-commerce activities.
"Our next move will be a portal so people can purchase things online," Hobbs said.
With most ticket sales through third-party merchant Ticketek, the two organizations have developed a better relationship and are beginning to exchange information more freely.
Hobbs said one of the most challenging things is convincing the clubs to adopt a Web-based CRM system.
"Parramatta Eels are the most behind in terms of technology so we had to do the most work with the management team so they understood the security of the data," Hobbs said.
"Now they are using the most modules."
The NRL's CRM system is hosted by WebCentral.
StayinFront chief technology officer Tony Bullen said the vendor is differentiating itself by including more tools for analytics and business intelligence directly in the CRM system.
"Analytics needs to be pervasive in CRM and our one product has both," he said.
Bullen believes that traditional in-house, enterprise CRM has many integration and configuration advantages over the new wave of hosted, software-as-a-service CRM offerings which can be "a stretch above contact management".
2008 CIO Summit
19th August, 2008 Four Seasons Hotel, Sydney Developed in partnership with CIO Magazine, IDC, INTEP and the CIO Executive Council.
The world of the CIO is extremely complex and diverse. Multiple priorities demand attention and decisions are needed instantly. Individual teams need to be driven towards common goals, and businesses strive to become more mobile, agile and responsive. For CIOs, the challenge never ends.
Every year the CIO Summit identifies what is top of mind for CIOs across Australia and New Zealand, and offers insight for CIO benchmarking and vendor strategic planning alike.
Recent IDC research shows that over 59% of CIO's believe that 'to achieve their business strategies, technology should be used more aggressively than today.'
Join us on August 19th to discover how this is possible with the latest technologies including Virtualisation, Web 2.0, IP Surveillance and Software as a Service (Saas).
Click here for more information.
Please email Denyse_Robertson@idg.com.au for further information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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'I have a lost laptop horror story for you' 30 June, 2008 10:08:14
The devil of identity theft is in the details that follow...The devil of identity theft is in the details that follow: Russ Jones tells a tale of woe that isn't particularly dramatic -- or rare -- and yet it's exactly the kind of story that worries me enough to ignore my better judgment and buy identity-theft protection from my insurance provider. - +
SQL attacks lobs onto pro tennis site 02 July, 2008 11:52:19
Wimbledon perfect time for crook's criminal racket.Visitors to the Association of Tennis Professionals Web site have potentially been infected with spyware after apparent lax security allowed a malicious script to be injected across its pages. - +
Hacking tools: A new version of BackTrack helps ethical hackers 30 June, 2008 10:57:21
BackTrack is the quickest way to get access to hundreds of (legal) hacking toolsVersion 3.0 of BackTrack has been released. BackTrack is a Linux-based distribution dedicated to penetration testing or hacking (depending on how you look at it). It contains more than 300 of the world's most popular open source or freely distributable hacking tools. - +
Japanese military loses data again 02 July, 2008 08:17:21
Japan's Self Defense Force lost sensitive data on joint US-Japan military exerciseJapan's Self Defense Force lost sensitive data pertaining to a joint US-Japan military exercise last year, the Ministry of Defense said Tuesday. - +
ACLU, EFF sue US gov't over mobile phone tracking 03 July, 2008 08:37:23
Two civil liberties groups sue the US Department of Justice over mobile phone trackingThe American Civil Liberties Union (ACLU) and the Electronic Frontier Foundation (EFF) are asking a federal court to order the US Department of Justice to turn over records about the agency's tracking of mobile phone users.
Ballarat Grammar Improves Student Access to Computer Based Learning with HP ProCurve 04 July, 2008 16:49:00
Media release: 40 Per Cent of Australian Businesses Do Not Validate Their Data 04 July, 2008 10:29:00
Kaseya helps turbo charge BlueFire’s service delivery model 03 July, 2008 17:23:00
Computershare Selects Symantec for Data Loss Prevention Globally 03 July, 2008 14:52:00
DST International moves to new Shanghai office 03 July, 2008 13:21:00
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Growth Strategies in Uncertain Times: Building and Maintaining Lasting Client Relationships in Professional Services Organisations
To stand out and build your business, there are certain key attributes you must build across your firm. Learn how to grow your business and to think strategically about building and deepening core client relationships by reading on.
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