Thursday | 4 December, 2008
Defence CIO gets strategic in long-term IT makeover
Department has had three CIOs in four years
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But, Farr believes, while ITSM has a number of advocates within Australia, some of which proselytise on the discipline "with almost religious ferver", far fewer are actually putting the principles into practice.
"Not many people have actually put it in place, tested it out and been able to demonstrate...a level of improvement."
"But I think there's a growing understanding of the need for it, and I think as communities practice and start to understand the practical realities of it rather than the theories, [ITSM] will be much more widespread.
Farr will have a chance to convince Australian IT professionals of the importance of ITSM in person. He is a keynote speaker at the upcoming itSMF Australia National Conference and Expo, which will be held in Canberra August 27-29, 2008.
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