Without technology, you wouldn't have a business. And yet, information technology staffs often do not have an integrated view of how technology enables their company to make money.
Getting that knowledge and providing it to your staff should be a priority, says Todd Davis, vice president of property systems development and administration for Choice Hotels International, the franchiser of such brands as Comfort Inn, Clarion and Econolodge. When your staff knows where the money comes from and where it goes, they are better able to see opportunities to differentiate the company from the competition.
While it's true that some IT departments are content in playing the traditional role of service provider, the majority needs to play a larger role in facilitating corporate innovation and growth, says Chris Potts, director of the IT consultancy Dominic Barrow
. The key, says Potts, is to get beyond mere IT-business alignment -- which implies that IT and the business are separate entities. Instead, IT leaders advise, shoot for a higher degree of IT-business integration through which IT is embedded in business decisions.
To accomplish that integration, everyone in IT has to learn how the business makes money and how to use that information to generate new innovations and revenue opportunities. Doing so helps you to increase IT's value to the organization. Here are three ways to make that happen.
Think Like a CEO and a CFO
At the top of every CEO's and CFO's mind is the fact that for every dollar coming in the front door, a portion is going out the back in the form of costs. Studying that equation can help you discover ways to save and generate revenue.
Potts also advises thinking ahead. For example, only a few hotel chains offer free wireless broadband, but that's unlikely be a differentiator in three to five years. Ask yourself not just how IT contributes to today's business model, but how that will change in the future.
Choice Hotels' Davis makes a point to focus on the importance of the bottom line by bringing in the finance group to talk with his team about how the company earns revenue, where the profit goes and where excess cash may be invested. Such information "helps focus employees' thought processes around innovation," he says.
"If you understand areas where we're growing in, you can potentially come up with new ideas or different ways to do things that will bring a competitive advantage," he says. These ideas may range from a function on a website to improvements in customer service to changes in internal processes.
Finance education -- along with a job-shadowing program that created opportunities for the IT team to observe the interaction between hotel systems, the front desk associates and hotel guests -- helped the company get incremental revenue from members of its Choice Privileges loyalty program. Front desk system enhancements improved recognition of Choice Privileges members, who are offered such promotions as the fall special, "Stay 2 times. Earn a free night." Efforts such as these help drive loyalty and increase stays at Choice-franchised hotels.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Virtually every Windows PC at risk, says Secunia 04 December, 2008 08:00:00
Almost all PCs scanned by patch tool have an unpatched app; 46% have 11-plus.More than 98% of Windows computers harbor at least one unpatched application, and nearly half contain 11 or more programs at risk from attack, a Danish security company said Wednesday. - +
US Open used Web filtering to prevent online gambling 03 December, 2008 07:44:00
USTA took security measure to retain "squeaky clean" imageThe US Open tennis tournament provides network access for the players, guests and media, but this past summer the association running the event took an extra security step to make sure access wasn't too open. - +
CBS website bitten by iFrame hack 02 December, 2008 07:30:00
Russian malware distributors have launched another iFrame attack on a sub-domain of the cbs.com site.TV network CBS has become the latest big name to have it website used to host malware, a security company has reported. - +
Excerpt: Counterterrorism Strategies for Corporations 27 November, 2008 12:36:00
Mike Ackerman calls terrorism "the skunk at the globalization lawn party." His new book lays out 10 principles for how businesses can prepare and respond.Mike Ackerman calls terrorism "the skunk at the globalization lawn party." His new book lays out 10 principles for how businesses can prepare and respond. - +
The 10 Ackerman Principles of Counterterrorism 27 November, 2008 12:43:00
Consultant and author Mike Ackerman's 10 counterterrorism principles for business.Consultant and author Mike Ackerman's 10 counterterrorism principles for business.
Charles Sturt University Commences Unified Communications Deployment With Interactive Intelligence 04 December, 2008 08:30:00
AOC Launches 18.5” Widescreen Green 16:9 LCD Monitor in Australia and New Zealand 03 December, 2008 15:30:00
FrontRange Solutions eases software license management with new License Manager 3.0 03 December, 2008 14:56:00
Progress Software's Cure for Managing Services-based Applications 03 December, 2008 14:42:00
Informatica Powercenter added to Nec Infoframe Solution Suite 03 December, 2008 11:36:00
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