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Process Trip 04 February, 2008 13:07:03
Why Maritz Travel revamped key business processes — and how business and IT came together to make it workWhen Rich Phillips became COO OF Maritz Travel about two and-a-half years ago, he sat down and took a hard look at the big industry picture - +
Ticked Off at Tick the Box Mentality 04 February, 2008 13:01:15
Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients? - +
How to Get Real About Strategic Planning 04 February, 2008 12:50:59
Everyone agrees that having a strategic plan for IT is a good thing but most CIOs approach the process with fear and loathing. In fact, the majority of CIOs (and the enterprises they work for) are faking it when it comes to strategic planning. Isn't it time we all got real?Oh, it must be nice to be the CIO of a FedEx or a GE or a Credit Suisse. Places where IT and the business are so tightly aligned you can barely tell the two apart. Where corporate leaders understand that IT is a strategic asset and support it as such - +
Strategies for Dealing With IT Complexity 24 December, 2007 10:30:47
Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business. - +
9 Paths to Higher Performance 10 December, 2007 14:09:23
When an organization brings together talented people in a creative, collaborative environment it fosters a culture of high performance, which in turn leads to superior business resultsLike high-achieving individuals, some organizations seem to have the Midas touch. Virtually every initiative they touch earns them gold and even those that fail never seem to cost them much of anything at all
Tired of justifying your seat at the executive table? Get your peers to stop thinking of the CIO as a service provider and start treating you like a business partner.
It should not be so, but often a CIO's success or failure is based on peer perceptions. Control those perceptions and you control your right to a seat at the executive table.
It boils down to being able to effectively articulate your contribution to your peers. By investigating the practices of 20 CIOs, we've found that successful CIOs use a combination of tools to achieve this.
It starts with the use of a four-part scorecard covering operational, individual, IS and enterprise contributions.
Four-Part Scorecard: Operational Contributions
Every successful CIO interviewed does one thing in common every day. They clear their head of operational firefighting - if only briefly - to create space to ask themselves the question: How do I remain relevant?
They run through a mental checklist to assess the credibility of their IS organization.
For example, operational budgets need to be an agreed percentage of revenue, most likely between two and four percent. Capital projects spending needs to be directly proportional to the amount of revenue expected from the investment, most likely calculated as return on investment, with the return being in eight months to two years.
Response time is also important. It's generally construed as a key indicator of operational efficiency against revenue generation.
And system availability also rates a mention. Simply put, if the system is not available, revenue cannot be generated, and the business is let down.
And now then there's the hard part: What else do I need to do? How can I develop my organization? How can I communicate our successes better?
Four-Part Scorecard: Individual Contributions
After the CIO has signed off mentally on contribution and knows his or her credibility is still intact, successful CIOs focus relentlessly on their interpersonal communication and collaboration skills.
Practising feedback analysis and understanding how your peers learn enhance the CIO's ability to communicate complex topics.
Be positioned to respond to questions like: What are the metrics in your compensation? How should that change to include your contribution role? Do you keep track of major business objectives? Are you part of a larger management bonus pool? If not, should that change? If you are part of that pool, do you use that as a collaboration driver with your CXO peers?
Even if you don't have a formal compensation structure tied to peer performance, organize your thinking in that mode. For example: How will I not only help myself earn my bonus, but what am I doing to help my peers earn their bonuses? This will focus the finance version of your individual skills scorecard.
Other questions concern the quality of peer relationships: Do your peers have a clear understanding of your role? Do you update your elevator pitch and practise it? How do you get feedback, and how often? How do you interpret its results? All of these practices will improve the quality of peer relations.
How much of your weekly calendar is devoted to peer time? How much is devoted to self education? How much time do you spend with your immediate reports? With others in IS? Are you out of the IT department at least 50 percent of the time? Striking an effective balance among tasks, especially with peers, will begin to characterize you as a contributor among equals.
Do you understand how your peers learn? Do you communicate with them in that mode? Have you noticed any uptake of new ideas as a result? Have you noticed any change in "peer noise" as you've honed your communication styles with each?
Document stakeholder interactions and issues. One CIO proposed this technique: "I look at my calendar every day, and make sure my key disciplines are evenly divided into three pieces of pie: Activities - the 'what I do' - calls, meetings, reports, networking; Attributes - the 'how I do it' - did I make someone mad, happy, satisfied, added value?; Results - the 'so what' - so, I did numbers one and two, but for what? How did I contribute?"
He documents interactions and issues for each key stakeholder peer. He also aggregates this data over time, and tries to discern patterns of behaviour, both problematic and valuable, from each side. As he sees approaches that work well, he tries to internalize them, while becoming more aware of those that hinder his contribution development.
Discover how SOA can create smarter outcomes for your business.
Attend and learn:
- How SOA is helping leading companies to become more agile
- Where you should be applying SOA processes in your company
- The top SOA implementation mistakes to avoid
Click here for more information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Data-center security tools to not overlook 10 October, 2008 11:37:00
With the rise of security suites, it's time to consider some emerging security tools and rethink othersProtecting a corporate data center is like trying to keep an elephant safe from a swarm of flies. Despite your best efforts, bites happen. As the staples of security -- such as firewalls, antivirus software, spam and spyware filters -- come together in suites of products that allow for sophisticated management, there are other security tools either emerging or worth a rethink. - +
IBM, Secret Service, others study identity/cybercrime issues 09 October, 2008 10:09:00
Center for Applied Identity Management Research organization teams experts in criminal justice, financial crime, biometrics, cybercrime and cyberdefense, data protection, homeland security and national defense.IBM, LexisNexis and the Secret Service are among a group of corporations, government agencies and academic institutions that has formed to study and help solve identity management challenges around cybercrime, terrorism and narcotics trafficking. - +
Strange account management at Amazon 09 October, 2008 09:51:00
A careless login led to the discovery of some strange ccount management practices at one of the Internet's largest retailers.Via the RISKS mailing list comes an interesting tale of poor online account management at a major online retailer. According to Graham Bennett, accounts with Amazon display an odd behaviour that doesn't seem to have attracted much attention in the past. - +
Cambridge lab sets quantum key world record 09 October, 2008 07:51:00
Researchers can now shift encryption keys around at speeds of 1Mbps.The hugely promising security technology of Quantum Key Distribution (QKD) has moved an important step closer to commercialization with the announcement by UK-based researchers that they can now shift encryption keys around at speeds of 1Mbps. - +
Palin hacking charge flawed, lawyers say 09 October, 2008 07:28:00
Case considered a misdemeanor offence not a felony.David Kernell is facing five years in prison for allegedly hacking into Alaska Governor Sarah Palin's Yahoo e-mail account, but lawyers watching the case say that the felony charge against him is a bit of a stretch.
F-Secure achieves excellent results in Internet security suite comparison 10 October, 2008 14:37:00
Lock It Up With Maxtor BlackArmour, Hardware Encrypted Storage Provides Government Grade Security For Consumers 10 October, 2008 09:04:00
Pitney Bowes MapInfo Launches New Version of AnySite 10 October, 2008 05:58:00
IOGEAR Gears Up in Australia 09 October, 2008 20:18:00
Internet Service Providers offer new unlimited Online Backup from F-Secure 09 October, 2008 19:42:00
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Why Security SaaS Makes Sense Today
Corporate IT teams are waging a significant security battle on two fronts these days: stopping attacks via the Web and through email. Security SaaS can solves these problems and more. Read on to discover 7 reasons why security SaaS makes sense for your business.















