Please wait while the page is being loaded Skip this advertisement >
Thursday | 20 November, 2008
CIO
Offshoring Grows Up
Debates continue to rage on the merits and morality of getting technology work done for wages lower than those of local counterparts. But meanwhile, the practice of offshoring has not only become more prevalent, it has also begun to mature.
Mary Brandel (Computerworld (US)) 02 April, 2007 15:30:57

As part of this evolution, organizations such as the International Association of Outsourcing Professionals now award certification to outsourcing professionals who can demonstrate skills in aligning outsourcing with corporate strategy, identifying the right opportunities for outsourcing, and structuring outsourcing arrangements.

Other relevant skills include the ability to implement processes for offshoring, sustain desired service levels, create and collect metrics, and ensure that everyone sticks to contract terms, says Danny Siegel, director of data warehousing and business intelligence technologies at Pfizer.

"I'm starting to see a desire for effective vendor management -- the ability to broker these deals and make them fly," he says.

"If you can find vendors with the right resources -- and that don't bother you with geographic concerns like immigration issues -- that's a personal competence."

According to Gartner, there are six requirements for successfully managing an outsourcing relationship:

  • Setting overall objectives, priorities, policies and procedures that make the agreement work.

  • Identifying capabilities needed for the business, and selecting appropriate service providers.

  • Building and maintaining disciplined cooperation among all the service providers and the company.

  • Controlling commercial arrangements like funding, pricing and billing, as well as the ownership of assets and intellectual property.

  • Monitoring the performance of all the stakeholders (not just service providers) against agreed-upon targets.

  • Ensuring regular reporting, capturing lessons learned and providing the information needed for short-term corrections and long-term enhancements.

Right now, such competencies are hard to find. According to a recent survey of 530 U.S. and European companies by Duke University and consultancy Booz Allen Hamilton, one of the most significant challenges of offshoring for CIOs is the lack of people with the skills to manage an offshore workforce.

"Often, IT managers are too technical or do not have appropriate multicultural and multinational experience to successfully manage offshore employees," says Vinay Couto, a principal at Booz Allen.

That's why IT professionals with these skills will find themselves in increasing demand. As Siegel says, "The technology management folks are becoming the real secret sauce in this equation."

Related Features
  • +

    Process Trip 04 February, 2008 13:07:03

    Why Maritz Travel revamped key business processes — and how business and IT came together to make it work
    When Rich Phillips became COO OF Maritz Travel about two and-a-half years ago, he sat down and took a hard look at the big industry picture
  • +

    Ticked Off at Tick the Box Mentality 04 February, 2008 13:01:15

    Does your executive search firm know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?
    Does your executive search firm know its MIS managers from its elbow? Does it even know the difference between an MIS manager and a CIO, and if it does, can it explain that difference to its corporate clients?
  • +

    Strategies for Dealing With IT Complexity 24 December, 2007 10:30:47

    Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.
    Every innovation, every business process improvement, comes with an IT complexity tax that must be paid by CIOs in time, money and sweat. Here are strategies to mitigate the increasing complexity of IT as it enables new business.
Market Place
 
Featured Whitepapers

Smart SOA World Tour

Discover how SOA can create smarter outcomes for your business.

Attend and learn:

  • How SOA is helping leading companies to become more agile
  • Where you should be applying SOA processes in your company
  • The top SOA implementation mistakes to avoid

Click here for more information.
  • +

    CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00

    Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00

    Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05

    Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    Chris Hoff on Virtualization and Cloud Computing 20 November, 2008 10:55:00

    Chris Hoff, chief security architect for the systems and technology division at Unisys and an advisor on the Skybox Security customer advisory board, is one of the biggest critics of virtualization security out there. Not because it isn't important - but rather because it is vital and needs to mature rapidly.
  • +

    Cybersecurity is focus of new start-up incubator 20 November, 2008 07:19:00

    Texas uni announces the Institute for Cyber Security.
    The University of Texas at San Antonio Tuesday announced a technology incubator aimed at fostering IT security-based start-ups within the state.
  • +

    Dilip Sarangan on Physical Security M&A 20 November, 2008 11:18:00

    Dilip Sarangan tracks physical security companies for Frost & Sullivan. He expects the industry's "need to have" products to weather the economic storm well, with the big players (now including IBM and Cisco) looking for value-priced acquisitions.
  • +

    International Challenges in PCI Security 20 November, 2008 09:15:00

    In a country that's seen many regulatory compliance challenges this decade, the headaches of PCI security tend to be analyzed from a largely American perspective.
  • +

    PCI council sharpens oversight of security auditors 19 November, 2008 10:53:00

    Quality assurance plan targets security assessors and scanning vendors
    The PCI Security Standards Council Monday unveiled a plan to sharpen oversight of the hundreds of security-service providers now authorized to evaluate merchant networks under the organization's Payment Card Industry data standards.
CIO Webcast Innovation #8 - What are the biggest roadblocks to IT's involvement in innovation at your company?
Watch the latest latest edition of CIO Innovation which is now available for download.
Watch the webcast
Sign up to the CIO Innovation update email


CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II
Listen to the latest edition of CIO Live which is now available for download.
Listen to the podcast
Sign up to the CIO Live email
Whitepaper

Everything you need to know about email and web security (but were afraid to ask)

What you don’t know can destroy your business. It’s hard to imagine modern business without the internet but in the last few years it has become fraught with danger. Read on to discover how internet security can give your business a competitive advantage.