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We have stringent internal control norms that look at temperature so we have data loggers on our trucks. It's fairly intense. In our setup, the points where we need quality control continue along the chain, because temperature has to be maintained between 1 to 4 degrees Celsius. We have to meet international quality norms and about 400 managers play the quality controller role.
IT helps us get our quality reports to a central place. We are also planning to give handheld devices to all quality auditors, so that they can be on the move and still keep updated to allow them to analyze problems and find solutions. We are also planning to backend this to our vendors so they get online access to our quality reports.
In an organization like Domino's, what's the role of an IT head?
An IT head in our company should and does think like a business manager. With the kind of IT advancements that are taking place, it is integral to the job of the IT head to study how IT can enable the execution of business. In the future, IT is not only going to assist the business, but also be central to customer acquisition, retention, and loyalty.
What technologies do you plan for in the near future?
Domino's in the US has launched a pizza tracker service. We make a '30-minutes or free' offer and now if customers want to know which stage within these 30 minutes their pizza is at, we can tell them. Ten minutes after placing their order, customers will be able to know whether their pizzas are still in the oven or on the road.
In India, that service will be launched soon. All we require for that is a 100 per cent seamless online connectivity. Within the next few months, our main server will have 100 this. Then customers will be able to order online, via SMS and we will be able to track their pizzas.
Do you see further growth of ready-to-eat foods in India and do you plan to join it?
Due to an increase of double income families, the growing number of TV channels that are enticing people to stay glued to their TVs and the growth of nuclear families, people have less time to cook. Therefore, I expect the market for ready to eat foods to grow rapidly like it has in the US. We often say that our real competition is not from what anybody perceives as competition but from home food. At the moment, however, Domino's is not planning for any diversification of any sort into the ready-to-eat business.
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Discover how SOA can create smarter outcomes for your business.
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- How SOA is helping leading companies to become more agile
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Inside Symantec's Security Operations Center 16 October, 2008 07:38:00
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Cyber security threats grow in sophistication, subtlety 16 October, 2008 08:26:00
Researchers say malware, botnets, cyber warfare, threats to VoIP and mobile devices, and the "evolving cyber crime economy" are ever-more sophisticated threatsThe annual report from Georgia Tech Information Security Center identifies five evolving cyber security threats, and the news is not good. - +
Tough economic climate can heighten insider threat 16 October, 2008 07:09:00
As companies downsize, they need to keep an eye out for disgruntled employeesWith a faltering economy resulting in increased jobs cuts and corporate belt tightening, security analysts are warning companies to be especially vigilant about protecting their data and networks against disgruntled employees. - +
Anonymous proxy servers: Necessary or evil? 15 October, 2008 07:13:00
Some security experts believe anonymous proxy servers are only necessary if you're up to no good, while others see them as a legitimate tool for research, pen testing and the like. Who's right?If there is truly a gray zone in the struggle between online good and evil, anonymous proxy servers live there. - +
Four security lessons from the World Bank breach 15 October, 2008 07:39:00
The World Bank is making headlines after a disputed report claims hackers managed to access their secure network for over a year. One security pro offers takeaways that everyone can learn from the breachAccording to a report from Fox News, several servers at the World Bank Group, an organization that offers economic assistance to developing countries around the globe, were repeatedly compromised and breached over the course of the last year.
Progress Software Selected for ACORD Standards Framework 16 October, 2008 09:45:00
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Infohrm Launches 4G SaaS-based Workforce Planning, Reporting, and Analytic Solution 16 October, 2008 08:04:00
Polaris Installs Massive Generators 15 October, 2008 11:30:00
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Wireless LANs: Is my enterprise at risk?
Achieve an overall understanding of the risks associated with wireless LANs. Discover their inherent properties, as well as what makes them different from wired networks. Read on to uncover a list of recently published articles on real-life breaches and incidents illustrating the need for proactive measures to mitigate wireless security risks.
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