Interviews
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Telstra renews fibre optic cable contract for another three years 03 October, 2007 10:50:09
Manufacturing capacity in Australia set to double to meet demandItalian company Prysmian Cables & Systems today announced a three year agreement to continue the supply of both, fibre optic and metallic communication cables to Telstra.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Newsletter Subscription
In the early 90's, Domino's outlets in the US called off their 30-minutes-or-free program after a woman sued the company when a harried delivery-person hit her. Media pressure to safeguard the lives of pizza delivery people soon came to India. Suddenly, pizza chains eased away from their 30-minute guarantees. Some companies moved to a 39-minute promise while others decided to forgo the concept entirely.
Domino's in India, however, stuck to its guns. It decided to make it's guarantee count while simultaneously taking the heat off delivery people. By using IT to tweak internal processes, the company took its focus on speed out of the street and into their stores. They made time - in addition to their pizzas - a differentiator that their competition can't beat.
Ajay Kaul talks about this journey and how, with the help of IT, Domino's introduced speed and accountability at every level.
How important is speed to Domino's USP?
Speed is a critical component of Domino's USP. But, we relate more to 'hustle' than to 'speed'. At Domino's, we have a saying: 'Hustle inside the store, not on the road'. We employ this motto to ensure that we deliver pizzas that are hot and fresh - in 30 minutes - without compromising the safety of the employee who is making the delivery. We operate with 'smart hustle' and positive energy inside all our stores.
Where does technology fit in the hustle?
Technology has an important role. It ensures that once an order is taken, it gets executed within 30 minutes. Through technology, we track load time, dispatch time and delivery time. IT helps us find patterns of systematic delays in specific areas or at specific times of the day, etcetera. Then these can be looked into and corrective action can be taken to improve our service to the customer.
To do all this, we use our POS (Point Of Sale) software. The software is tailor-made for the pizza delivery business. It has been designed externally and is meant primarily for 'quick-service' restaurants with specific focus on pizzas - 80 per cent of their customers are pizza companies. Fortunately, the software dovetails into the system which we use in the US, the user-friendly one that uses a touch screen. Our aim is to scale up from our POS to the US system over the next one or two years.
What benefits has the POS software given Domino's?
It has made the order-taking process simpler and faster and has also reduced the time it takes to train new employees. Initially, we tried to use our old infrastructure with the software, but we realized that the new software required better infrastructure if it was to deliver results. Therefore, we made significant investment in improving IT infrastructure at our stores. Providing training to employees to use the POS effectively and to use all its features still remains a challenge.
How does it help you make better business decisions?
The POS software helps understand consumer behavior. It tells us their preference of crust, toppings, etcetera. It also helps us customize offers for consumers. Marketing has already started using the POS database for CRM related activities. The database also helps us identify consumers who do not come back to us after eating once. It helps us understand them better and work out a plan to bring them back.
2008 CIO Summit
19th August, 2008 Four Seasons Hotel, Sydney Developed in partnership with CIO Magazine, IDC, INTEP and the CIO Executive Council.
The world of the CIO is extremely complex and diverse. Multiple priorities demand attention and decisions are needed instantly. Individual teams need to be driven towards common goals, and businesses strive to become more mobile, agile and responsive. For CIOs, the challenge never ends.
Every year the CIO Summit identifies what is top of mind for CIOs across Australia and New Zealand, and offers insight for CIO benchmarking and vendor strategic planning alike.
Recent IDC research shows that over 59% of CIO's believe that 'to achieve their business strategies, technology should be used more aggressively than today.'
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Please email Denyse_Robertson@idg.com.au for further information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Citibank debit card fraud highlights ATM vulnerabilities 08 July, 2008 08:17:53
'Back-end servers are kind of a joke,' and the trouble doesn't end thereMalicious ATM intrusions, such as the late-winter breach that resulted in the compromise of Citibank debit card data, are not at all surprising given the vulnerable state of many of the servers and other components involved in processing such transactions, according to some industry representatives. - +
How to not have your Web site hacked like Sony's 07 July, 2008 08:23:22
A SQL injection attack was used to plant malicious code on pages of two popular Sony Playstation games - SingStar Pop and God of War, reports security company Sophos. Hundreds of Web pages from other businesses have also been compromised.The US Sony Playstation Web site is the latest high-profile victim of a hacker attack on business sites that's spreading malware at breakneck pace, says a security vendor. - +
AG launches review into national e-security 07 July, 2008 11:07:49
Howard's security agenda dragged over coals.A review of Australia's top e-security projects lead by the Attorney-General's Department has been launched to scrutinise the Howard's government's $73 million E-Security National Agenda. - +
Selling zero-day exploits has a down side 07 July, 2008 10:16:36
There is an ongoing argument about the ethics of selling 0-day exploits on the open market: It helps if you don't sell exploits targeting the company you work for.Information Security can sometimes be a funny field to work in. Some days it seems as if anybody with their hands on unpublished exploit code can sell it for all they're worth, and others it seems that they are set to become the target of law enforcement and the companies the code affects. It does help if you don't work for one of the companies that is set to be affected by the exploits you are trying to sell and aren't trying to bootstrap a competing company in the process. - +
'I have a lost laptop horror story for you' 30 June, 2008 10:08:14
The devil of identity theft is in the details that follow...The devil of identity theft is in the details that follow: Russ Jones tells a tale of woe that isn't particularly dramatic -- or rare -- and yet it's exactly the kind of story that worries me enough to ignore my better judgment and buy identity-theft protection from my insurance provider.
VideoMate Vista E900F PCIe Dual Hybrid TV tuner Card_ The First and Only twins tuners card in the world 09 July, 2008 18:30:00
WatchGuard Unveils Vision of Extensible Network Security 09 July, 2008 16:53:00
Bridgewater Systems Wins Inaugural Internet Telephony 2008 Wimax Distinction Award 09 July, 2008 15:42:00
WD’s New My Book® Mirror Edition™ External Hard Drive Provides The Safest Place For Valuable Personal Content 09 July, 2008 15:00:00
Zepto release the Mythos, the 2nd installment in the Centrino 2 refresh 09 July, 2008 12:05:00
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