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Friday | 5 December, 2008
CIO
How to Achieve Your Vision
To provide the team with a vision of the future, we produced an eight-minute film re-enacting cumbersome tasks and demonstrating how business would be improved if we got the project done
Charlie Feld 06 October, 2004 10:40:02

To Get Focused, Get Together

My experience at Burlington Northern Santa Fe taught me the most about the importance of staying focused. I was CIO at Burlington Northern in September 1995 when the merger with Santa Fe was announced. We decided to combine our systems, processes and facilities, and become one railroad in 24 months. This decision didn't allow much time to lay out our combined IT infrastructure and integrated application plan. Within this environment, we faced a never-ending stream of surprises and crises that threatened to derail us.

Not long after we started, my infrastructure vice president — one of the few leaders liked by employees from both companies — had a fatal stroke. We needed to let people mourn but also keep them focused on the merger. We stopped work for a couple of days so everyone could go to the funeral. Then, word got around that our CEO was arranging to provide financially for the late vice president's family. This gave people confidence in the company and brought us together as an IT team. Meanwhile, the late vice president had built a good team, and the team members understood he would have wanted them to move forward. Soon the team had rededicated itself to the merger.

Later, we ran into frustrating technical problems, and we needed to keep our troubles in perspective. Apollo 13 - the movie about the aborted 1970 moon mission that required the rescues of three astronauts - was playing, so I took the leadership team to see it. The story reinforced my belief that great things are accomplished by people working together. But it also brought us back to reality. NASA and the astronauts were dealing with life and death; we were merely dealing with a railroad merger. We finished the integration three months early because we stayed focused on the big picture.

The competencies I have discussed in this column — and in columns past — are all required of great leaders. However, leaders also need good values if they are to inspire achievement and help others to grow. The legacy of a leader is not just what he or she accomplishes, but how it gets done. Employing your values to inspire your team will be the subject of my next column

Charlie Feld is the former CEO of the Feld Group, a CIO consultancy that was acquired by EDS in January. He is now executive vice president of portfolio management for EDS. He can be reached at charlie.feld@eds.com

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