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Revolutionising Back-up and Recovery
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Growth Strategies in Uncertain Times: Building & Maintaining Good Client Relationships in Professional Services Organisations
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A four-year IT modernisation overhaul of Victorian health provider Eastern Health will spell the end of server sprawl, expensive Private Automatic Branch Exchanges (PABXs), and soaring printing costs.
The government organisation has 8000 staff spread across more than 60 sites including hospitals, aged care facilities and rehabilitation clinics, making it the second largest in the state and among the biggest in the country.
So it is no surprise that inefficiencies in IT have inflated top end operating costs and damaged the role of technology as a business enabler.
But like all IT trailblazers, Eastern Health CIO Mark Gardiner has focused the renovation cross-hairs on improving efficiency rather than frugality.
"Healthcare is not just a people-business, it's an information business that relies on the right information to get to the right place at the right time. And IT is key to helping us operate more efficiently, effectively and provide better care to patients," Gardiner said.
The project, which kicked off in 2006, is part of the Victorian government's $360 million six-year HealthSmart initiative to spruce-up IT operations across the public health sector. Gardiner headed-up the project along with Dimension Data who were recruited to assist with project integration.
By the time the project is completed in 2010, Eastern Health will have virtualised two data centres, deployed tiered storage, implemented an enterprise-wide Electronic Document Management (EDM) system and laid a sophisticated IP unified communications network.
VoIP is the new PABX
"Our telephony system back in 2006 was splintered and disparate, in vertical silos that operated in a distributed service delivery model," Gardiner said.
Each site operates off separate PABXs and had no IP communications within or between one another. Little work was done to build IT in line with economies of scale or to leverage government-owned technology.
A robust Voice over Internet Protocol (VoIP) solution was internally developed by Gardiner's hand-picked development team without any single points of failure, and deployed across all new sites. Legacy PABXs are being phased out of existing sites and replaced with the clustered VoIP solution.
Video conferencing, instant messaging, whiteboards and a host of Web-based Computer Telephony Integration (CTI) functions were made available after Microsoft Office Communicator 2007 was deployed over new blade servers and plugged into Cisco's Unified Presence Server and three new instances of Cisco's Call Manager 6, located in the organisation's data centre and disaster recovery facility.
More than 800 Cisco IP phones have been deployed to bring staff over to VoIP which will increase as the project nears competition.
Staff can speed dial between sites, using a unique number plan that exits across the organisation. All now have static extension numbers which can be migrated across sites.
Eastern Health now trains university medical students via video conferencing, giving them a front seat in hospitals and training sessions without the need for lengthy travel.
Other features such as whiteboards and click to call are part of the organisation's future-proof strategy and will be operational in the future.
2008 CIO Summit
19th August, 2008 Four Seasons Hotel, Sydney Developed in partnership with CIO Magazine, IDC, INTEP and the CIO Executive Council.
The world of the CIO is extremely complex and diverse. Multiple priorities demand attention and decisions are needed instantly. Individual teams need to be driven towards common goals, and businesses strive to become more mobile, agile and responsive. For CIOs, the challenge never ends.
Every year the CIO Summit identifies what is top of mind for CIOs across Australia and New Zealand, and offers insight for CIO benchmarking and vendor strategic planning alike.
Recent IDC research shows that over 59% of CIO's believe that 'to achieve their business strategies, technology should be used more aggressively than today.'
Join us on August 19th to discover how this is possible with the latest technologies including Virtualisation, Web 2.0, IP Surveillance and Software as a Service (Saas).
Click here for more information.
Please email Denyse_Robertson@idg.com.au for further information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Information security governance: Centralized vs. distributed 05 September, 2008 10:15:00
Should security policies, procedures and processes be managed within a central body, or distributed at an individual level? You need to find the middle ground.The management of information risk has become a significant topic for all organizations, small and large alike. But for the large, multi-divisional organization, it poses the additional challenge of determining how to deploy an information security governance program among what are often disparate business units. Should the policies, procedures, and processes that define the program be developed and managed within a central, corporate body? Or perhaps responsibility would be better placed at the individual unit level? Is there a workable middle-ground? - +
DNS error brings Sophos antivirus updates to a halt 05 September, 2008 13:40:00
Optus, Internode and Equinix affected among others.A sporadic Domain Name Server (DNS) error has blocked Sophos anti-virus updates around the world. - +
Ouch! Security pros' worst mistakes 04 September, 2008 08:05:00
We've all done regrettable things on the job, but does any valuable wisdom come of it? Four security pros candidly explain their biggest blunders and what they learned in the processIt was a mistake so bad the person who made it asked that his name and company not be mentioned here. Let's call him Frank. - +
Security ROI: Fact or Fiction? 03 September, 2008 08:32:00
Bruce Schneier says ROI is a big deal in business, but it's a misnomer in security. Make sure your financial calculations are based on good data and sound methodologies.Return on investment, or ROI, is a big deal in business. Any business venture needs to demonstrate a positive return on investment, and a good one at that, in order to be viable. - +
Information Security and the Importance of Context 01 September, 2008 10:00:00
Those entrusted with information security must raise their contextual awarenessWhen the US Transportation Security Administration (TSA) was first created, it created a sudden need for tens of thousands of screeners. Getting a job as an airport screener was a pretty easy process. It seemed as though if you had a pulse, you were in. Jump forward to 2008 and becoming a screener is a bit harder as the TSA has instituted background checks, has upped the educational requirement to include a high school diploma or GED, and added other significant requirements.
Viva la Verticals! Key to Vendor Growth is Through Vertical Market Opportunities, Says IDC 05 September, 2008 11:05:00
F-Secure delivers fastest protection in the online world 04 September, 2008 16:50:00
Rogue security apps dominate Fortinet's Aug 2008 IT threat report 04 September, 2008 16:00:00
IntraPower Signs Deal with Australia’s Largest Service Station and Convenience Store Network 04 September, 2008 10:07:00
TANDBERG Begins Desktop Videoconferencing Roll-Out at New England Credit Union 03 September, 2008 16:01:00
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Web Security SaaS: The Next Generation of Web Security
Discover the latest web security SaaS solutions. Learn how to increase overall security effectiveness and reduce the burden on your IT department. Uncover the security challenges facing SMB environments today and identify the critical elements that can provide you with lower-cost and easier-to-manage web security solutions.
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