Features
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The Hidden Costs of Offshore Outsourcing 11 September, 2003 13:53:52
Even when there is an existing tie between customer and offshore vendors, the expensive and lengthy step of vendor selection is a must-do for successful outsourcing.Moving jobs overseas can be a much more expensive proposition than you may think. - +
Lost in Translation 10 September, 2004 12:02:47
Knowledge transfer can be done well enough to make the outsourcing work, but only if CIOs understand the full extent of the knowledge that must be transferred and spend the time and money necessary to get it from here to there.The successful transfer of knowledge to an offshore vendor - everything from programming expertise to what users expect from a system - can make or break a project. Here's what you need to know to do it right. - +
Dire States 08 August, 2003 11:46:13
State budgets in the US are being hit harder than ever before, and state CIOs are having to slash and burn while maintaining high service levels. How do they do it? - +
Just Say "Know" 06 November, 2006 11:35:51
The boss may assume that outsourcing is the answer to everything. But CIOs can't afford to assume anything. They have to know.It's a scenario scary enough to induce night sweats in even the steeliest CIO. Your CEO, just back from a conference in Port Douglas, strides into your office. Yesterday, he played golf with the vice president of sales for one of the big IT services companies and now he's telling you that this company could take over most of your IT functions and cut your company's IT budget in half. Not only that, they can deliver better services levels. After all, it's what they do! - +
Pulling the Plug 03 May, 2006 14:24:16
Smart CIOs have figured out that continuous tweaking and constant attention, as well as developing the right metrics for judging performance, are keys to long-term offshore success.Since day one the issue of offshoring has been a scratchy one, raising both eyebrows and hackles. And now, with some organizations chafing three-to-four years into their offshore contracts, apparently there's a real itch to scratch.
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India's Silicon Valley lures foreign companies 25 June, 2001 08:19:00
As Silicon Valley wrestles with a crippling energy crisis and massive layoffs, something very different is happening halfway around the world in Bangalore, Silicon Valley's equivalent in India, where each week a new, completely foreign-backed IT company sets up shop. - +
Outsourcing: friend or foe to IT managers 21 February, 2002 09:01:06
IT managers are operating in an environment columnists are calling the "2002 recession" and are perplexed by the question of whether their department will "survive these budget-slashing, outsource-everything days," according to Computerworld US senior news columnist Frank Hayes. - +
EDS officials: Outsourcing still a money spinner 21 January, 2002 08:47:00
While the economic upswing may have not yet arrived, Electronic Data Systems Corp.'s (EDS) US$1 billion E Solutions division is singing a positive tune with predictions that it could grow by as much as 20 percent this year. - +
Choose carefully as BPO spirals 30 April, 2002 07:47:37
Business process outsourcing, the fastest growing part of the IT services and sourcing market, will attract many players and that could lead to high-profile failures, warns research firm Gartner. - +
Ten ways to get offshoring right 07 September, 2005 10:47:03
Like it or not, offshore outsourcing is becoming increasingly central to IT. As the drumbeat grows ever louder, chances are you'll eventually be asked to get in step.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Newsletter Subscription
Outsourcing to India can provide a huge payback - if you're willing to work at it. Two offshore veterans share their hard-earned lessons to help you determine if Indian outsourcing is right for your company.
Don't bother trading horror stories about outsourcing to India with John Doucette. He'll trump you every time. "I was doing this back when you didn't want to be doing this," says Doucette, CIO of Hartford, Connecticut-based United Technologies, who first sent coding work to India more than a decade ago when he worked at General Electric. "Most CIOs don't have any clue what it used to be like. You had people who couldn't speak English. The telecommunications were terrible. It was awful trying to transfer files back and forth."
Head down the highway 16 kilometres to Otis Elevator in Farmington, one of United Technologies' six business units, and you won't get much sympathy from offshore veteran David Wood either. "Back then, there was not a lot of capability in India," says Wood, who set up a captive development centre in India in the early 90s when he was CIO of Otis Asia Pacific in Singapore. "It was a phenomenon that was only just starting," adds Wood, now Otis's director of systems development.
Today, however, Indian outsourcing is one of the best ways for CIOs to cut application development and maintenance costs, deal effectively with the peaks and valleys of software demands, and focus on more strategic work. Depending on whom you ask, anywhere from one-half to two-thirds of all Fortune 500 companies are already outsourcing to India, and, according to Forrester Research, the amount of work done there for US companies alone is expected to more than double this year. If you're not already sending some development or maintenance work to Mumbai or Chennai, chances are you're either looking into it or your CFO, salivating over potential labour cost savings of 70 per cent, is wondering why you aren't.
But despite its popularity, successful outsourcing to India is still difficult. While the market has matured, telecommunications have improved and English fluency in India has flourished, challenges still remain. Cultural issues creep in, service-level expectations are set too high, transitional costs can be forbidding, and ongoing relationship management is expensive and labour-intensive. And although United Technologies is an Indian outsourcing success story, to be sure - the company has already saved $US50 million and attributes $US30 million annual savings to it - United has had to overcome some obstacles. Even old hands like Doucette and Wood make missteps, and they agree that outsourcing to India is a work in progress - a journey, not a destination. But they are still big believers of the India phenomenon. They recently shared with CIO some of the lessons they've learned along the way.
2008 CIO Summit
19th August, 2008 Four Seasons Hotel, Sydney Developed in partnership with CIO Magazine, IDC, INTEP and the CIO Executive Council.
The world of the CIO is extremely complex and diverse. Multiple priorities demand attention and decisions are needed instantly. Individual teams need to be driven towards common goals, and businesses strive to become more mobile, agile and responsive. For CIOs, the challenge never ends.
Every year the CIO Summit identifies what is top of mind for CIOs across Australia and New Zealand, and offers insight for CIO benchmarking and vendor strategic planning alike.
Recent IDC research shows that over 59% of CIO's believe that 'to achieve their business strategies, technology should be used more aggressively than today.'
Join us on August 19th to discover how this is possible with the latest technologies including Virtualisation, Web 2.0, IP Surveillance and Software as a Service (Saas).
Please email Denyse_Robertson@idg.com.au for further information.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Phishing botnet expands by hacking legit sites 15 May, 2008 08:10:59
Plants SQL injection attack tool on bots, hacks business, education sitesA botnet is now using a SQL-injection attack tool designed to hack legitimate Web sites, a move meant to add more hijacked PCs to its collection, according to a security researcher. - +
Which IT security skills are most important? 14 May, 2008 09:21:43
There are two types of security skills that might be needed in a company: tactical security operations and strategic risk management.I often hear from IT executives that it is hard to recruit and retain "good security people." Many lament the shortage of skills in this area and cannot reconcile the skills offered with the positions that need to be filled. Is there really a shortage of good security people? Or just a mismatch in the skills and the jobs? - +
Icy encryption tool protects laptops from "cold boot" attack, vendor says 14 May, 2008 08:36:43
Vulnerable encryption keys erased by HyBlue's IceLockThe vendor HyBlue says it can prevent the "cold boot" encryption hack discovered by Princeton researchers with a laptop security product announced Tuesday. - +
Great Wall of Australia: Industry cops sanitised Internet 14 May, 2008 16:45:04
Content filtering gets budget go-aheadCommunications Minister Stephen Conroy has pushed ahead with the controversial [[artid:420013177|national content filtering scheme|ISP filtering]] with a $125.8 million budget allocation announced today. - +
Hacker writes rootkit for Cisco's routers 15 May, 2008 07:07:51
A hacker has written rootkit software that works on Cisco's routers.A security researcher has developed malicious rootkit software for Cisco Systems' routers, a development that has placed increasing scrutiny on the routers that carry the majority of the Internet's traffic.
F-Secure Represented On The International Advisory Board IMPACT 16 May, 2008 13:42:00
Quantum announces General Availability of Industry's First Solution Designed to Match De-Duplication Functionality to Specific B 16 May, 2008 10:44:00
Hansen Technologies Extends Contract With Tokyo Electric Power Company 16 May, 2008 09:44:00
More Than 140 Higher Education Institutions Worldwide Use RightNow on Demand CRM 15 May, 2008 18:06:00
DST International Names Rob Gould as Director of Business Development and Strategy for Australia 15 May, 2008 15:40:00
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SOA Governance: Rule your SOA
SOA Governance is no side issue, but rather the key factor to overall SOA and business success! Effective SOA Governance supports your IT organization, aligns business and IT, and provides the foundation for compliance management.
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