Tuesday | 2 December, 2008
Stories about: Genesys
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Is CRM Dead? 10 March, 2006 12:00:15
Alive or dead, CRM is vastly changed from the acronym we once thought we knew. - +
The Truth About On-Demand CRM 08 March, 2006 11:30:45
Hosted, on-demand CRM is sometimes cheaper and easier to roll out than the software that lives on your own machines. But if you think on-demand means that all you have to do is flip a switch, you're dead wrong. - +
False Perceptions 09 August, 2005 11:50:38
Too many business leaders have little faith in IT's ability to deliver value. To save themselves - and their businesses - CIOs must change that negative perception into a positive belief in IT as a strategic partner - +
A Call to Consolidate 05 February, 2004 11:58:53
Making the switch to an IP-based contact centre - +
Centrelink voice engine smooth talks clients 16 October, 2003 09:51:18
Linking natural speech recognition technology to transactional systems has long been thought a risky business, however Australia's largest multi-client service agency Centrelink says it finally has got the formula right - up to a point. - +
Family Matters 25 November, 2002 11:36:15
The CRM strategy initiated by Australia's Child Support Agency had an unusual aim: to encourage clients to look after themselves and rely on the agency less. - +
Phone Farms 15 November, 2000 14:02:57
CIO asked independent telecommunications consultant Stephen Coates to explore some of the issues and technologies at the telecommunications coalface. - +
Call Centre Holding Patterns 02 June, 1999 12:04:16
Labour is the priciest aspect of a call centre, so the name of the game has long been pure efficiency: Crank through the highest possible volume of calls with the smallest possible number of agents. Though it sounds like a worthy goal, efficiency carried to extremes often has meant rows of cramped cubicles with phone reps riffling through layer after layer of green-screen windows, hunting for key customer information scattered among myriad databases. Morale is low; eyestrain and turnover are high.
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Read up on the latest ideas and technologies from companies that sell hardware, software and services. The state of Middleware
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Delivering the Power of Choice with Microsoft Dynamics CRM
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Taking On Demand CRM Integration to the Next Level
Wireless LANs: Is my enterprise at risk?
Everything you need to know about email and web security (but were afraid to ask)
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Gates says goodbye to MicrosoftAs Bill Gates steps down from the day to day operations at Microsoft he'll be dedicating most of his time to philanthropic efforts at the Bill and Melinda Gates Foundation.
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Microsoft Round Table demoMicrosoft RoundTable is an advanced collaboration and conferencing device that delivers an engaging, immersive meeting experience with Microsoft Office Communications Server 2007 or Microsoft Office Live Meeting 2007. Learn more from the demo
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- White PaperYour organisation may well have devised and implemented an Acceptable Use Policy (AUP) some time ago in order to guard against the risks of inappropriate use of computer systems by your workers, but are you confident that your AUP remains 'fit for purpose'? Read on to discover how you can enhance the effectiveness of your AUP.
- White PaperJoin Ed Thompson, Research VP, featured analyst firm, Gartner, Inc., and Brad Wilson, General Manager CRM Microsoft Dynamics, for a new webcast, Delivering the Power of Choice with Microsoft Dynamics CRM, available now. Our panel will break down the best practices for getting the most out of CRM and you'll learn key recommendations you can implement in your organization. Additionally, you'll also hear Microsoft's vision for CRM.
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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CBS website bitten by iFrame hack 02 December, 2008 07:30:00
Russian malware distributors have launched another iFrame attack on a sub-domain of the cbs.com site.TV network CBS has become the latest big name to have it website used to host malware, a security company has reported. - +
Excerpt: Counterterrorism Strategies for Corporations 27 November, 2008 12:36:00
Mike Ackerman calls terrorism "the skunk at the globalization lawn party." His new book lays out 10 principles for how businesses can prepare and respond.Mike Ackerman calls terrorism "the skunk at the globalization lawn party." His new book lays out 10 principles for how businesses can prepare and respond. - +
The 10 Ackerman Principles of Counterterrorism 27 November, 2008 12:43:00
Consultant and author Mike Ackerman's 10 counterterrorism principles for business.Consultant and author Mike Ackerman's 10 counterterrorism principles for business. - +
Survey: Despite Risks, Employees Still Holiday Shop at Work 27 November, 2008 10:02:00
As Cyber Monday approaches, research suggests a majority of workers will use their work computer to shop this holiday season. But despite the continued growth in online shopping, employees and business still don't understand the riskAs Cyber Monday approaches, research suggests a majority of workers will use their work computer to shop this holiday season. But despite the continued growth in online shopping, employees and business still don't understand the risk. - +
Why Cybercrime is Thriving 27 November, 2008 11:52:00
A new Symantec report reveals just how large and sophisticated the online underground economy has grownA new Symantec report reveals just how large and sophisticated the online underground economy has grown.
AARNet Helps to Advance Indigenous Health 02 December, 2008 12:44:00
Orbis selects Telstra International as its data centre partner for the UK, Europe and Middle East Region 02 December, 2008 11:23:00
ComOps Deploys Corporate Performance Reporting Solution For Healthcare Test Manufacturer 02 December, 2008 10:09:00
Mornington Peninsula Shire implements Objective to manage knowledge and deliver service excellence 02 December, 2008 09:56:00
Virtual magic: HR specialist throws out 40 servers, adds 8TB SAN and saves $100,000 for disaster recovery 01 December, 2008 15:28:00
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Whitepaper
CRM your salespeople will love
Winning over the sales department and obtaining buy-in at all levels is crucial to the success of any CRM initiative. Discover how you can let salespeople work how they want to and reduce their administrative burden with the latest CRM technology.
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