Stories about: First Call
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Sheltering the Customer 19 May, 2008 15:00:54
Third-party service centers left LG India's clients exposed to the glare of poor support. HQ urgently needed to supervise service staff in remote locations -- before brand loyalty dried up. - +
Situational Awareness 101 19 October, 2007 12:36:23
Fighter pilots have it. CIOs need it. Without a sense of situational awareness--knowing where you are, what you can do and how to do it--a leader is flying blind when it comes to decision making. - +
Offshore and Offside 07 February, 2007 15:48:40
"I believe that when you select a software supplier what you are really doing is choosing your poison." These were the words a senior IS executive used when we met for lunch the other day. - +
Are We Happy Yet? 06 August, 2004 09:33:29
Even when an outsourcing project goes as planned, many CIOs still feel like they're not getting everything they paid for. - +
TAGS, You're It! 10 March, 2004 13:22:16
RFID is a technology whose time has finally come - and that's good news for your supply chain - +
Paper Cuts 11 June, 2003 08:56:19
With paper use running to 10,000 pages per employee per year, Victoria’s Transport Accident Commission was drowning in a sea of white A4. Three years later, the organisation has transformed itself into a paperless office — and you can almost hear the trees sighing with relief. - +
Paper Cuts 06 June, 2003 13:11:30
With paper use running to 10,000 pages per employee per year, Victoria’s Transport Accident Commission was drowning in a sea of white A4. Three years later, the organisation has transformed itself into a paperless office -- and you can almost hear the trees sighing with relief. - +
Will You Still Love IT Tomorrow? 14 December, 2001 12:58:34
Getting a wireless program to work today is no problem. Living with it tomorrow is another matter. Here's how to do it. - +
Eireheads 07 February, 2001 14:04:53
The technology-driven Irish economic miracle now shifts its focus to native brainpower. - +
IT News Review - Week Ending Monday 19/4/1999 14 April, 1999 15:30:30
Gartner warns most vendor software not OK for Y2K ... Web content sets precedent ... Y10K enters the date debate ... Pfeiffer blames market for earnings shortfall ... Telstra and ACCC pull on the gloves ... Microsoft aims to address NT crash tendencies ... Asia Internet market still up for grabs ... Cable and Wireless files suit against MCI ... Users calm about Compaq earnings warning ... Analysts 'bite back' after Internet shutdown ... Outsourcing not a bottom line bonanza: Meta Group ... Govt reports on Y2K compliance ... Lucent says Internet just a start - +
The Technology Democracy 25 September, 1997 16:46:34
Waverly Deutsch, a director at Forrester Research, explains how a democratic model of technology governance can encourage creativity and growth
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Read up on the latest ideas and technologies from companies that sell hardware, software and services. Understanding Email Marketing: A Guide for SMBs
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Choices in Storage Architecture for Oracle Environments
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Web Security SaaS: The Next Generation of Web Security
Wireless LANs: Is my enterprise at risk?
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CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25
For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders. - +
CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00
Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00
Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance. - +
CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05
Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
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Cutting Through the Spin of Recent Vulnerability Disclosures 13 October, 2008 10:53:00
The FUD surrounding the ClickJacking and TCP/IP vulnerabilities has the world seemingly frozen in fear. But once you cut through the spin, the vulnerabilities aren't all that they were made out to be.There are a few highly publicised vulnerabilities at the moment which haven't completely been disclosed and which, it is claimed, could threaten the whole Internet as-we-know-it. Only, when the vulnerabilities are finally disclosed, it seems that the whole incident has been somewhat Chicken Little. - +
PCI app security: Who's guarding the data bank? 13 October, 2008 11:09:00
Compliance strategies for PCI's new application security requirementsWhile Willy Sutton never really said it, the truth is that people rob banks because that is where the money is. Today's criminals don't walk into banks with loaded guns and get-away drivers. Rather they connect from a remote location using a browser and are armed with hacking tools and spyware. - +
Data-center security tools to not overlook 10 October, 2008 11:37:00
With the rise of security suites, it's time to consider some emerging security tools and rethink othersProtecting a corporate data center is like trying to keep an elephant safe from a swarm of flies. Despite your best efforts, bites happen. As the staples of security -- such as firewalls, antivirus software, spam and spyware filters -- come together in suites of products that allow for sophisticated management, there are other security tools either emerging or worth a rethink. - +
IBM, Secret Service, others study identity/cybercrime issues 09 October, 2008 10:09:00
Center for Applied Identity Management Research organization teams experts in criminal justice, financial crime, biometrics, cybercrime and cyberdefense, data protection, homeland security and national defense.IBM, LexisNexis and the Secret Service are among a group of corporations, government agencies and academic institutions that has formed to study and help solve identity management challenges around cybercrime, terrorism and narcotics trafficking. - +
Strange account management at Amazon 09 October, 2008 09:51:00
A careless login led to the discovery of some strange ccount management practices at one of the Internet's largest retailers.Via the RISKS mailing list comes an interesting tale of poor online account management at a major online retailer. According to Graham Bennett, accounts with Amazon display an odd behaviour that doesn't seem to have attracted much attention in the past.
NetStar Networks Calls Brisbane Home 13 October, 2008 12:01:00
New Verizon Business Managed Service Makes Collaboration Easier 13 October, 2008 10:06:00
F-Secure achieves excellent results in Internet security suite comparison 10 October, 2008 14:37:00
Lock It Up With Maxtor BlackArmour, Hardware Encrypted Storage Provides Government Grade Security For Consumers 10 October, 2008 09:04:00
Pitney Bowes MapInfo Launches New Version of AnySite 10 October, 2008 05:58:00
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Whitepaper
Choices in Storage Architecture for Oracle Environments
Database systems have always been at the core of the IT landscape. Not only is storage an increasingly large cost component of database investments, but storage architecture can significantly and directly impact the performance, availability, and recovery of data. Read on to explore the interaction between Oracle databases and EMC and Network Appliance storage architectures.

















