Stories about: Sinclair Knight Merz

Monash University, Australian Defence Organisation, Australian Electoral Commission and the Doric Group are just some of the finalists in this year’s IT service management (ITSM) awards.

That noise you hear is the scrape of chairs being pushed back, laptops snapping shut and your ICT staff walking out the door. The war for talent is on again — if it ever stopped — and as with all wars, there will be victors, survivors and casualties. Identifying, retaining and developing talent never gets easier. There are only degrees of difficulty. What should you do to attract and groom good people? How can you make your IT organisation one that offers interesting roles and compelling career prospects? How can you avoid becoming collateral damage in the war?

Thanks to a point SaaS solution, a temporary asset management project at engineering consulting firm Sinclair Knight Merz (SKM) has resulted in a dramatic reduction in instances of some applications.

CIOs juggle tighter and tighter budgets, longer and longer to-do lists and rapid-fire technology updates that can shift the entire IT landscape overnight. They have to manage the expectations of tech savvy employees who want at work what they cobble together for themselves on the cheap at home; they have to find and retain IT staff and manage their Gen X/Y expectations while engaging intimately with the business; and they have to support 24x7 service demands

Acting as a bridge, spanning the gap between the business and IT, good business analysts are increasingly sought after by enterprises wishing to extract more value from their current and future information systems. But finding a business analyst is not easy: there are only 60 paid-up members of the Australian Business Analysis Association, and the Australian chapter of the International Institute of Business Analysis claims a paid-up list of 120 members

West Australia's Bunbury City Council is embracing broadband infrastructure in a bid to boost the local economy and push the local comummnity into the digital era

The fanfare surrounding wireless technology is so thick it can be hard to find payback amidst all the promises. Meet three heads of IT in Australia who learned to see past the hype and deliver real benefits to the enterprise