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Stories about: SDI

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    Samsung SDI to pay fine for price fixing in CRT case 19 March, 2011 09:34:20

    Samsung SDI has agreed to plead guilty and pay a US$32 million fine for its involvement in a price-fixing controversy related to color tubes used in computer monitors, the U.S. Department of Justice said on Friday.
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    The Customer Experience is Key to the Future for IT Support 22 July, 2008 14:54:01

    As consumers we expect a high quality of service and are used to seeing innovation in this area, both in the high street and online. For example just look at Pret a Manger, Richer Sounds, Marks & Spencer, Lands End and Amazon. But when in the workplace, and faced with a malfunctioning workstation or critical application that requires IT support, our expectations of service delivery drops dramatically. Why is this?
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    Why Has ITSM Taken So Long To Become Popular? 11 July, 2008 14:10:09

    IT professionals need to develop business and service orientated skills in order to understand, and get closer to, the businesses they work in. IT service management (ITSM) and its related industry has been advocating this for 20 years or more, but it is only recently that this issue has become top of the agenda within many organisations.
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    Can’t We All Just Get Along? 10 March, 2004 12:21:37

    IT and business units at Novartis weren’t talking to one another — until they started speaking a common language of leadership
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