Stories about: Verbatim

In many ways, managing a developer is just like managing any other employee. Developers want managers who'll help them solve business and technical problems, who'll protect them from unnecessary office politics and who will help them meet their personal career goals. But programmers are...different. Like musicians, these creative folks can alternate between big-picture thinking and persnickety detail in a heartbeat. They can be sidetracked by silly toys, and convinced to work overtime by the promise of pizza and a T-shirt. Trying to understand and motivate these people can drive managers-particularly nontechnical managers-to distraction.

If you're in the hotel business, customer satisfaction isn't just a key metric, it's one that can make or break the company. But until recently, addressing sources of customer dissatisfaction was taking too long for Gaylord Hotels. US-based Gaylord, which operates 4 resort hotels in the Nashville; Dallas; Orlando, Florida; and Washington areas, needed a quick, clear view of how customers and meeting planners viewed its properties and services, as well as alerts to budding problems.

Though it may take up less than an hour at the executive committee or board meeting, the budget presentation is one of the most important messages a CIO has to deliver. What a CIO says and doesn't say - during both the actual presentation and in the months leading up to it - sets the course for IT not just for the next year but, where new investments are concerned, for years to come

An April 2006 survey by the Pew Internet and American Life Project found that 45 percent of adults who use the Internet said it has improved their ability to do their jobs "a lot".

I’ll preface this with YES, YOU’VE HEARD (OR READ) IT ALL BEFORE. But please read on because I believe the time is ripe for action.

Y2K, GST, conversion to euro, B2B . . . It seems CIOs are doomed to expend huge amounts of energy racing to complete work imposed on them by others with unrealistic ideas about deadlines and zero comprehension of the complexities of IT

A visit to a software sales boot camp reveals the tricks and techniques being taught to folks intent on separating CIOs from their money.

US CIO and Darwin Magazines conducted a survey to gage CIOs' use of IT analyst firms' services to make IT purchase decisions.

Got an idea? Then you gotta have a plan. That's the mantra of CitiPower's CIO

Want to discourage anonymous troublemakers from badmouthing your company online? It's often easier (and cheaper) than you think.

Forward-looking professors at Georgia Tech hold forth in a round table discussion on how IT and the Information Revolution are changing the way the business world works.