Stories about: EDS

The IT outsourcing industry in 2011 was largely marked by smaller deals, hesitant customers, profit-squeezed providers and a whole lot of talk—but not as much action—on the cloud computing front.

New Year's Eve brings Monte Ford a bittersweet resolution.

Fernando GonzalezFavorite pastime: Watching my grandchildren grow. Something interesting that most people don't know about you: My love of the arts, primarily painting. I can draw very well, [but] I can't put life to what I draw. In high school, I was... a bookworm. One of my nicknames in school was "Professor." Last book you read:John Adams by David McCullough. Role model: Victor E. Villaseor, who wrote Rain of Gold . He writes a book every 10 years, and the fact that you can dedicate yourself to this one thing for 10 years -- that's dedication.

Every relationship has its ups and downs, and IT outsourcing partnerships are no different. Unfortunately, most IT services contracts aren't built to handle the day-to-day disagreements that will occur during the course of the deal.

Dell is increasing focus on the midmarket as the company looks to offer new cloud computing, security and data management services to customers.

Outsourcing relationships are long and complex, and the contracts that establish them seemingly more so. Yet for all their verbosity, many outsourcing contracts are filled with generalities and open questions, which can present major problems when conflicts between outsourcer and customer inevitably arise.

Polycom has agreed to acquire the assets of Hewlett-Packard's Visual Collaboration business, including its Halo videoconferencing products and managed services, as part of a broad partnership for unified communications.

It's been just over a year since Xerox officially acquired business process outsourcer ACS for $6.4 billion. But as students of successful mergers understand, the real work of integration -- combining the technology, processes and cultures of the two organizations -- has only just begun.

Highlights of the January-March quarter for Telecom include Gen-i winning the Fletcher Building mobile contract from Vodafone, an increase in the dividend from the Southern Cross cable to $NZ23 million, from $14 million last year, and ongoing reductions in capital expenditure.

CIO of the Department of Immigration and Citizenship, Bob Correll, has left the agency for retirement and is set to be replaced early next month.