Stories about: Deloitte Touche Tohmatsu

A new report from Deloitte says that leading businesses have trained people to expect high-quality, personalized services, and these are standards which citizens are now applying to government

Citizens are demanding better e-government services from their governments

Since day one the issue of offshoring has been a scratchy one, raising both eyebrows and hackles. And now, with some organizations chafing three-to-four years into their offshore contracts, apparently there's a real itch to scratch.

Need to convince corporate leaders with objective measures of security's value? Start here.

The fanfare surrounding wireless technology is so thick it can be hard to find payback amidst all the promises. Meet three heads of IT in Australia who learned to see past the hype and deliver real benefits to the enterprise

It is not just pieces of paper but even seemingly robust corporate reputations that can be shredded when organisations go in for ill-considered destruction of electronic documents.

Part I: A Failure of Governance and Systems

Part II: A Tale of Management too Strong and IT too Weak

By the late 1980s, a major IT project under way at the Society of Worldwide Interbank Financial Telecommunication (SWIFTsc) was beginning to drain significant resources, with the well quickly running dry. The project, according to former SWIFTsc security adviser Erik Guldentops, now a management consultant and executive professor at the Management School of Antwerp University, suffered from "moving goalposts" for requirements, budgets and objectives. Business, IT and audit management began sparring over who should take the blame. Tensions escalated to the point where hostility and friction were close to paralysing the project.

A report from research firm Gartner points out that the "Enron Effect" is already making the CIO's job tougher.

"I am incredibly nervous that we will implode in a wave of accounting scandals," she wrote in a letter to Kenneth Lay, the corporation's chief executive officer. Congressional investigators looking into the company's collapse revealed the letter's existence in February. The letter, said one, is "breathtaking in detail".