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Stories about: Salesforce.com

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    Salesforce.com shakes up Standard support plan features 09 February, 2012 08:37:34

    Salesforce.com has made a series of changes to its support services that include the removal of certain features from the Standard tier, but which the company says overall will provide a better experience for customers.
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    How to avoid Cloud customer support worst practices 07 February, 2012 11:24:00

    Customer support organizations were the earliest of adopters for CRM systems. Thanks to call center software and the need to drive cost reductions and faster service turn-around cycles, the customer support organization developed solid business processes, comprehensive measurement and good discipline. But that's all so last-century.
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    Microsoft to roll out wave of native mobile apps for its CRM software 07 February, 2012 01:08:28

    Microsoft is gearing up to release a phalanx of native mobile applications for its CRM software, with clients aimed at BlackBerry, Windows Phone 7, iOS, and Android 2.2 and higher devices, the company announced Monday.
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    Systems management, cloud services likely in Dell's software acquisition plans 04 February, 2012 06:08:52

    Dell's formation of a new software group, which was announced Thursday, could be the forerunner to a string of acquisitions by the vendor, with some observers predicting a focus on systems management and cloud services provisioning.
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    Eight CRM trends you need to watch 03 February, 2012 04:17:00

    Last year, the two hot customer relationship management trends to watch— and adopt — were social CRM and mobile CRM. To find out whether they will continue to dominate the CRM landscape and what other trends organizations should pay attention to, CIO.com talked to leading CRM solution vendors and analysts. In the process, we came up with eight CRM trends to watch—and implement— in 2012.
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    Enterprise agility through adaptive leadership 02 February, 2012 11:45:00

    Jim Highsmith is somewhat of a luminary in Agile circles. The co-author of the Agile Manifesto, which guides the Agile project management philosophy, is in Australia for the Thoughworks Live conference, which focuses on helping large enterprise be lean and innovative.
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    Salesforce.com yields to pressure over analytics pricing 01 February, 2012 12:26:04

    Salesforce.com will include some new analytics capabilities at no additional cost with the Enterprise and Unlimited editions of its CRM (customer relationship management) software, following complaints from customers who argued that the features should have been used to fill long-standing gaps in the products' core functionality, not sold separately.
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    Zultys adds Android client for its IP PBX 31 January, 2012 23:55:43

    Zultys has upgraded the software in its MX family of IP PBXs and added a Mobile Communicator client for Android-based smartphones, the company said on Tuesday.
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    Salesforce.com launches Desk.com help-desk service 31 January, 2012 16:09:24

    Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter.
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    Salesforce.com customers say new analytics should be included in core fees 28 January, 2012 08:08:23

    Salesforce.com customers are sounding off about the fact that an upcoming Analytics Edition of the CRM (customer relationship management) software will have an additional price tag, saying that the functionality it includes should be part of their base subscriptions.
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    How to document Cloud design decisions 27 January, 2012 07:12:00

    When developing and integrating cloud systems, the public interfaces and external "contracts" among services mean that design and architecture can evolve rapidly and in parallel. But when they do and the teams are not in the same room, this speed is an invitation to chaos.
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    Antivirus software powerless to stop data breach attacks, study finds 10 February, 2012 01:43:00

    Analysis of 300 incidents spots an elephant in the room
    Large numbers of data breaches are being initiated by targeted malware that antivirus software simply can't detect, an analysis of 300 real-world incidents from 2011 has suggested.
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    Valentine's Day Patch Tuesday: Microsoft to issue 9 patches, 4 critical 10 February, 2012 09:29:00

    Microsoft Thursday said that the second Patch Tuesday of 2012 will see nine security bulletins, four of which were deemed critical.
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    Security experts ask House for light a regulatory touch 10 February, 2012 01:39:00

    Cybersecurity experts on Wednesday warned members of a House subcommittee against racing to legislation that would establish an overly burdensome regulatory framework for safeguarding digital systems against attacks, instead urging a more limited approach that would clear away legal impediments such as the prohibitions against sharing critical threat information.
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    The six pillars of security operations 10 February, 2012 11:37:00

    Six key points that should be considered when creating and developing a SOC
    As mobilisation and bring-your-own-device (BYOD) becomes increasingly prevalent, business security has been propelled to the forefront of corporate strategy.
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    Google Wallet Security Concerns Raised 10 February, 2012 01:40:00

    Security firm Zvelo has discovered that the Google Wallet PIN can be cracked via an exhaustive numerical search.
    Google's new NFC system that purports to turn your phone into a credit card can be compromised using a brute-force attack -- and that raises questions about its security.
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