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One third of Aussie businesses lack customer service strategy: Study 07 June, 2011 11:31:00
A new study has found that a third of Australian businesses do not have a customer service strategy in place. - +
Financial crisis to drive offshoring market: survey 31 March, 2009 12:56:00
The current economic crisis may push more Australian jobs overseas as offshore outsourcing becomes ever more attractive, a new study has found. - +
Answering the Call 05 September, 2006 09:30:01
With a corded phone clutched in one hand and a spatula in the other, the man gazes anxiously at a piece of meat sizzling on his stove. He's on the line with his credit card company, but instead of speaking with a live human, he's stuck in a series of automated prompts. Even as his dinner bursts into flames, he's unwilling to let go of his phone for fear he'll miss a chance to speak with the next available agent. He tries to put out his flaming dinner with a broom, only to have the broom catch fire. - +
Do Not Call Register leaves telemarketing industry on hold 06 July, 2006 08:00:00
The establishment of a $17 million Do Not Call Register threatens the local call centre industry, according to the Australian Teleservices Association (ATA). - +
Customer Relationships 11 December, 2000 13:14:01
CRM is like a high school locker room: lots of talk and not much action - +
Phone Farms 15 November, 2000 14:02:57
CIO asked independent telecommunications consultant Stephen Coates to explore some of the issues and technologies at the telecommunications coalface.
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Wondering how to improve your business with UC on an IP Network?
Join Computerworld's Live Webinar where we will address the move many companies are making towards IP based voice services (SIP trunking, VoIP) and look at how they are using a single connection for data and voice rather than separate lines. Learn about the latest in IP networks and how it can help your organisation.
Wednesday 25th November 2009, Time 10.30 am EST (Sydney, Australia) Screening at your desk
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CIO industry insight podcast #11: Brad Howarth talks about the future of broadband 15 June, 2011 09:17:33
Journalist for CIO Australia, Lisa Banks, chats to Brad Howarth about A Faster Future; the book he co-authored with Janelle Ledwidge. - +
CIO Live Podcast #89: Graham Waller, vice president and executive partner, Gartner 24 November, 2010 14:34:44
CIO Australia editor, Georgina Swan, talks with Graham Waller, co-author of The CIO Edge - 7 Leadership Skills you need to drive results. The book examines the key skills CIOs need and how to develop them,focusing on the importance of the interplay between IT processes and people leadership. - +
CIO industry insight podcast #10: Rob Livingstone discusses the instruments required to fly into the cloud 14 October, 2010 10:08:38
CIO Australia editor, Georgina Swan, talks to the 'accidental CIO' about the opportunities and pitfalls of the cloud - +
CIO Industry Insight Podcast #9: Tim Ayling, Chief Executive Officer, Platform46 06 August, 2010 09:22:40
CIO Australia editor, Georgina Swan, talks with Platform46 CEO, Tim Ayling, about collaboration in the enterprise. - +
Special Report: Green and Sustainable IT in the Enterprise 15 April, 2010 11:58:23
Despite all the hype surrounding Green IT, many CIOs and senior IT executives are unsure about the best way to start their organisations on the green journey. In this special edition podcast, CIO Australia editor Matt Rodgers speaks to Sundeep Khisty, Green Practice Leader, HP Enterprise Services, Asia Pacific & Japan, about how CIOs can best guide IT to become a core part of a company's sustainability strategy.
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Antivirus software powerless to stop data breach attacks, study finds 10 February, 2012 01:43:00
Analysis of 300 incidents spots an elephant in the roomLarge numbers of data breaches are being initiated by targeted malware that antivirus software simply can't detect, an analysis of 300 real-world incidents from 2011 has suggested. - +
Valentine's Day Patch Tuesday: Microsoft to issue 9 patches, 4 critical 10 February, 2012 09:29:00
Microsoft Thursday said that the second Patch Tuesday of 2012 will see nine security bulletins, four of which were deemed critical. - +
Security experts ask House for light a regulatory touch 10 February, 2012 01:39:00
Cybersecurity experts on Wednesday warned members of a House subcommittee against racing to legislation that would establish an overly burdensome regulatory framework for safeguarding digital systems against attacks, instead urging a more limited approach that would clear away legal impediments such as the prohibitions against sharing critical threat information. - +
The six pillars of security operations 10 February, 2012 11:37:00
Six key points that should be considered when creating and developing a SOCAs mobilisation and bring-your-own-device (BYOD) becomes increasingly prevalent, business security has been propelled to the forefront of corporate strategy. - +
Google Wallet Security Concerns Raised 10 February, 2012 01:40:00
Security firm Zvelo has discovered that the Google Wallet PIN can be cracked via an exhaustive numerical search.Google's new NFC system that purports to turn your phone into a credit card can be compromised using a brute-force attack -- and that raises questions about its security.
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Software AG Delivers a New Generation of Business Mashups with ARIS MashZone 2.0 17 September, 2010 11:37:00
Software AG Named a Leader in Business Process Management Suites by Independent Research Firm 09 September, 2010 14:35:00
Europe’s Silicon Valley – Delivering Sustainable Economic Growth is the Agenda 02 September, 2010 09:44:00
Kyocera takes the guess work out of cutting technology costs 27 January, 2010 17:20:00
Riverbed Provides Seamless Integration Between Network Assessment and Acceleration with Enhanced Cascade Solution 27 January, 2010 15:25:00
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