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Blogs > The Social CIO Web 2.0 in the workplace with social media addict and CIO Journalist Lisa Banks.
  • Lisa Banks

    Customer service and social media: My experience

    I thought I would share something with you all which recently reconfirmed for me that social media, when used effectively, can provide a great level of customer interaction and service.

    8 Sep  /  Written by Lisa Banks
  • Lisa Banks

    Is Twitter for twits?

    Whether you love it or loathe it, social media has made an impact on our personal and professional lives. As IT leaders, developing a social media policy is one of the many tasks that has been thrown our way, thanks to the rising popularity of Web 2.0. I hope I can interact with you through this blog and get your insights on this topic from a CIO perspective.

    31 Aug  /  Written by Lisa Banks
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  • The Accidental CIO

    What's accidental about my career as a CIO? In the mid ‘90’s I was given the job of re-implementing a failed ERP implementation in a multi-division, nationwide business. I remember the day well. “…we’d like you to stop what you’re doing and, as of next week, take over the management of the IT Division, and re-implement the system that’s just been implemented, in your spare time!”. To that point, I’d only ever been on the receiving end of various enterprise IT Divisions’ services and dictates. The boot was certainly now on my other foot.

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