CIO

Stories by: Paul Glen

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    Paul Glen: The 'Low Affect' Effect 23 January, 2012 22:11:00

    In my exploration of the differences between technical and business people, nothing surprised me more than this: Business people tend to think that we don't care about anything. One of their biggest complaints is that we don't share their passion for the business. When-ever I hear this, I have an immediate, visceral reaction of outrage: "How could you possibly think I don't care about anything? I work like a dog to try to turn your visions into reality!"
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    Want to own the future? Build rich relationships 20 December, 2011 03:56:58

    For more than 20 years, I've been hearing complaints, concerns and panicked hysteria about the end of the IT career as we know it. Just below the surface, we all seem to think that we're about to get the ax. And that's because we persistently misunderstand what our business partners want most from us. We think they just need the best technician, but they don't.
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    Talking to the Business: Our Problems, Their Visions 08 November, 2011 02:22:55

    The first meeting for a project is a tense affair. There can be a lot of new things coming at you all at once. New co-workers. New technology. New processes. And, perhaps most problematic, new business partners.
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    When Techies Speak, the Devil's in the Details 11 October, 2011 00:57:37

    Every IT professional has been here: A business person asks you a question, and your thorough answer just isn't good enough. You try to give more specific information in an attempt to break through the communication barrier. But the more you try, the worse things seem to get. In the end, the business person is seething with impatience, so you start to get confused and angry.
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    How to be a proactive task handler 22 February, 2011 04:51:00

    Early in my career, I prided myself on my ability to follow orders well. But eventually, I realized that truly serving my boss required more than just doing as I was told -- or as I thought I'd been told.
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    What it takes to boost low morale 23 November, 2010 05:33:00

    The morale of our people is just terrible," the CTO of a government agency recently confided in me. "What can I do about it?" he asked.
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    Why does IT have little influence in a company 26 October, 2010 14:27:00

    A while back, I read a survey that showed that, other than directors of human resources, CIOs were considered the least influential senior executives in most organisations.
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    Processes and the people factor 27 September, 2010 23:40:00

    As an IT management consultant, I look at a lot of processes. They're everywhere. And so are the misconceptions about what makes them useful.
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    Fear: The Great De-motivator 02 December, 2008 11:47:00

    With the job market tanking, vendors laying off staff, and IT departments cutting contractors, employees and projects, IT managers, at best, are going to be under a lot of pressure to improve productivity.
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    How to make your people accountable 30 September, 2008 14:21:00

    "How do I make my people more accountable?" As a management consultant, I get this question all the time. In fact, I'd have to say that in general, making people more accountable is one of the top aspirations of technical managers. So it's worth answering the question here are simply as I can.
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    The project's over: now what? 16 June, 2008 17:00:01

    How you manage the inevitable letdown after an intense, creative project determines whether you'll keep or lose your best people.
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    Antivirus software powerless to stop data breach attacks, study finds 10 February, 2012 01:43:00

    Analysis of 300 incidents spots an elephant in the room
    Large numbers of data breaches are being initiated by targeted malware that antivirus software simply can't detect, an analysis of 300 real-world incidents from 2011 has suggested.
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    Valentine's Day Patch Tuesday: Microsoft to issue 9 patches, 4 critical 10 February, 2012 09:29:00

    Microsoft Thursday said that the second Patch Tuesday of 2012 will see nine security bulletins, four of which were deemed critical.
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    Security experts ask House for light a regulatory touch 10 February, 2012 01:39:00

    Cybersecurity experts on Wednesday warned members of a House subcommittee against racing to legislation that would establish an overly burdensome regulatory framework for safeguarding digital systems against attacks, instead urging a more limited approach that would clear away legal impediments such as the prohibitions against sharing critical threat information.
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    The six pillars of security operations 10 February, 2012 11:37:00

    Six key points that should be considered when creating and developing a SOC
    As mobilisation and bring-your-own-device (BYOD) becomes increasingly prevalent, business security has been propelled to the forefront of corporate strategy.
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    Google Wallet Security Concerns Raised 10 February, 2012 01:40:00

    Security firm Zvelo has discovered that the Google Wallet PIN can be cracked via an exhaustive numerical search.
    Google's new NFC system that purports to turn your phone into a credit card can be compromised using a brute-force attack -- and that raises questions about its security.
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