CIO

Stories by: Esther Shein

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    Data analytics driving medical breakthroughs 04 April, 2012 23:47:03

    A hospital is usually a pretty busy place, but the neonatal intensive care unit at Toronto's Hospital for Sick Children has been buzzing with even more activity than is customary. Thanks to a new technology partnership, the hospital is working to use analytics to predict more accurately than ever before which premature babies are at most risk for disease and infection.
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    Guide: How to bulletproof your website 29 November, 2011 03:32:00

    'Tis the season to begin ramping up online shopping activity, and for retailers that means doing all they can to ensure their websites are up, highly available and able to handle peak capacity. Looming in many IT managers' minds is the cautionary tale of Target, whose website crashed twice after it was inundated by an unprecedented number of online shoppers when the retailer began selling clothing and accessories from high-end Italian fashion company Missoni.
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    Avatars rising in the enterprise 09 April, 2010 03:55:00

    Avatars aren't just for the movies or for techies with time on their hands. Organizations are using virtual worlds for training, simulation and prototyping, among other things.
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    Telepresence catching on, but hold onto your wallet 23 January, 2010 06:56:00

    With the economy in a downturn, it's no surprise that companies have been slashing travel budgets. But at MetLife, officials say the focus is also on employees' quality of life, keeping them home as much as possible.
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    Open-source CRM and ERP: New kids on the cloud 31 October, 2009 04:37:00

    When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn't want the burden of maintaining it in-house, yet whatever they went with had to meet all their requirements and work picture-perfect.
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    Contact Centres: Smooth Operators 25 August, 2000 13:29:52

    When customers reach a company via phone or Web, they expect top service. Only top sevice representatives can give it to them.
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