Stories by: Susan H. Cramm

At one time or another, everyone makes mistakes

Reader questions about coaching resources and encouraging "right learning"

IT executives need to find collaborative business partners. Leaders listen a lot so they can tell what motivates people to act

How to use simple but powerful actions to communicate your leadership agenda

In person or via teleconference, improve your decision-making processes in the meeting room.

I'm starting to get a little nervous about the future of our profession.

You threw what you thought was a pebble into a pond and created ripples that have your conference rooms awash with disagreements, debates and dissension. The new strategy seemed simple enough: Transition to a common system across all operating units in order to enhance supply chain performance

In person or via teleconference, improve your decision-making processes in the meeting room.

It's amazing how often executives are stymied by their inability to influence others. The typical scenario involves a talented, change-oriented leader who gets a shot at a more visible role. In the process of getting stuff done, he steps on a few (very influential) toes. Over a couple of years, the executive racks up some impressive accomplishments but finds that his success is hindered by the organizational minefields his actions have sown over the years. As a result, the executive tires of the level of effort required to move things forward and decides that it's time to move on

I was daydreaming in the car today and overheard that al Qaeda has a CIO.