Stories by: Stephanie Overby
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IT outsourcing: Will CIOs reclaim their power? 22 May, 2012 00:36:00
IT outsourcing has always been a double-edged sword for CIOs. What starts out as a cure for IT's ills always seems to cause more headaches down the road. - +
Big Data analytics gold for the call center 11 May, 2012 23:30:00
There may be no corporate function that throws off more data than the corporate call center. "Every contact is counted, routed, measured and scored. Agent performance is actively measured," says Tony Filippone, executive vice president of research for sourcing analyst firm HfS Research. "Other key process owners, like finance and accounting or claims adjudication,wish their data was as rich." - +
Five outsourcing trends to watch 11 May, 2012 02:25:00
1. Smaller Deals. A decade-long decline in the size of IT services contracts continues. While the number of mega-deals and midrange contracts awarded each year has remained fairly stable since 2002, the number of those worth $100 million or less has more than tripled, according to outsourcing consultancy Information Services Group (formerly TPI). - +
Hostage crisis in the Cloud: Can you rescue your data back? 07 May, 2012 11:27:00
Outsourcing contracts typically include detailed termination and transition assistance provisions that outline the provider's responsibilities regarding data return. Indeed, in many outsourcing contracts, the vendor agrees to provide the data promptly whenever the customer ask for it in the format that the customer requests-and the provider often covers the cost of doing so. - +
Cargo firm's social network speeds up problem resolution 01 May, 2012 06:39:00
THE COMPANY :: Orient Overseas Container Line - +
Can Watson, IBM's supercomputer, cure cancer? 01 May, 2012 04:21:00
Watson - IBM's Jeopardy!-playing supercomputer - handily defeated two of the game show's strongest contestants, but can it beat cancer? - +
Outsourcing contracts and negotiations getting more complex 29 April, 2012 03:33:00
Given the maturation of the IT outsourcing market and the introduction of more standardized offerings like cloud computing, you might assume that negotiating IT service deals is getting easier. - +
IT outsourcing deals slow from hangover effect 21 April, 2012 06:01:00
The first quarter of 2012 showed a slowdown in the value and number of outsourcing contracts awarded globally, according to the quarterly Global TPI Index, which tracks contracts valued at $25 million or more. Total contract value across functions was $18.7 billion, a decline of 22 percent from the same quarter a year ago and 35 percent from the previous quarter. - +
Four new IT outsourcing pricing models gain popularity 13 April, 2012 23:52:00
In the traditional IT outsourcing deal, the vendor provides a service Âmanaging servers, developing applications, monitoring networks Âand the customer pays for it, whether at a fixed price, on a time-and-materials basis or a cost-plus model. - +
IT outsourcing system is broken, how can service providers fix it? 30 March, 2012 06:33:00
Andrew Wasser's perch affords him a broad view of the IT outsourcing industry. Wasser serves as associate dean of the Heinz College's School of Information Systems and Management at Carnegie Mellon University (CMU), where a third of the graduate students studying applied business and information technology are refugees from the IT services industry. - +
Fast, easy ERP, here's how to get it 17 March, 2012 03:12:00
Gallus BioPharmaceuticals is one ERP customer that took a faster, cheaper approach. The nascent contract manufacturer of biopharmaceuticals acquired an existing, FDA-approved biologics plant from Johnson & Johnson last year and had 120 days to wean itself off the corporate giant's IT infrastructure--including desktops, networks, phone systems and software.
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CIO industry insight podcast #11: Brad Howarth talks about the future of broadband 15 June, 2011 09:17:33
Journalist for CIO Australia, Lisa Banks, chats to Brad Howarth about A Faster Future; the book he co-authored with Janelle Ledwidge. - +
CIO Live Podcast #89: Graham Waller, vice president and executive partner, Gartner 24 November, 2010 14:34:44
CIO Australia editor, Georgina Swan, talks with Graham Waller, co-author of The CIO Edge - 7 Leadership Skills you need to drive results. The book examines the key skills CIOs need and how to develop them,focusing on the importance of the interplay between IT processes and people leadership. - +
CIO industry insight podcast #10: Rob Livingstone discusses the instruments required to fly into the cloud 14 October, 2010 10:08:38
CIO Australia editor, Georgina Swan, talks to the 'accidental CIO' about the opportunities and pitfalls of the cloud - +
CIO Industry Insight Podcast #9: Tim Ayling, Chief Executive Officer, Platform46 06 August, 2010 09:22:40
CIO Australia editor, Georgina Swan, talks with Platform46 CEO, Tim Ayling, about collaboration in the enterprise. - +
Special Report: Green and Sustainable IT in the Enterprise 15 April, 2010 11:58:23
Despite all the hype surrounding Green IT, many CIOs and senior IT executives are unsure about the best way to start their organisations on the green journey. In this special edition podcast, CIO Australia editor Matt Rodgers speaks to Sundeep Khisty, Green Practice Leader, HP Enterprise Services, Asia Pacific & Japan, about how CIOs can best guide IT to become a core part of a company's sustainability strategy.
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Chinese cyber-espionage threatens U.S. economy, DoD says 25 May, 2012 13:23:49
China's refusal to even recognize the problem -- never mind address it -- is behind opposition to granting an international service license to China Mobile - +
Mayor of New Jersey town arrested on hacking and conspiracy charges 25 May, 2012 15:45:59
West New York mayor Felix Roque and his son are accused of hacking into a website that promoted his recalling from officeThe mayor of West New York, New Jersey, was arrested together with his son on Thursday, for allegedly hacking into a website that criticized him and his administration. - +
Untethered jailbreak for iOS 5.1.1 available for download 25 May, 2012 14:56:00
Absitnthe 2.0 is the first untethered jailbreak available for the third-generation iPadAbsinthe 2.0, the jailbreak for iOS 5.1.1, is ready and available for download, the Jailbreak Dream Team announced at the Hack in the Box conference in Amsterdam. - +
Security researcher urges IT managers to keep up with SAP patches 25 May, 2012 09:30:09
Companies are vulnerable, but often don't realize they areThe story "Security researcher urges IT managers to keep up with SAP patches," posted on the wire Thursday, incorrectly stated the location of Onapsis in the second paragraph. - +
Government alarm over cyberattacks validated by terrorists 25 May, 2012 13:23:21
Purported al Qaeda video circulated by supporters of Senate legislation to regulate computer security of critical industries
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