Stories by Darren Horrigan

Social CRM

By Darren Horrigan | 01 March, 2012 10:08

There is a reason IBM spent $14 billion over the past five years buying companies that make software to process human information, including social media, email, video, audio, text and Web pages.

The social business network

By Darren Horrigan | 29 February, 2012 11:23

You’ve gotta feel for the CIO who has to write a business case to convince his or her board to spend money on new technologies with names like Yammer, Mr Tweet, Pluck, Chatter or Jive. After all, whimsy is only so cool to the chequesigners in multi-billion dollar corporations who quickly follow their tacit approval of anything leading edge with that old-school refrain of “show me the money”. Look past the funky names of today’s social networking tools, however, and chances are there will be enough nifty features to justify the investment.

The leadership formula: IQ + EQ +SQ - EGO - Part 3

By Darren Horrigan | 04 July, 2011 10:14

Yvette Vignando has been working for 11 years as an executive coach specialising in emotional intelligence. She describes EI as her soapbox issue. Vignando says people often arrive to executive management after many years in a technical or semi-technical role, but rarely with any management or leadership training.

The leadership formula: IQ + EQ +SQ - EGO

By Darren Horrigan | 24 June, 2011 09:41

It is said that the best business leaders know EI is the killer app.

Characteristics of emotional intelligence

By Darren Horrigan | 24 June, 2011 09:31

Daniel Goleman, an American psychologist, developed a framework of five elements that define emotional intelligence.

The leadership formula: IQ + EQ +SQ - EGO

By Darren Horrigan | 23 June, 2011 12:34

Imagine your four-year-old self in a room with an adult who offers you a marshmallow. As you reach for the sweet, she says if you wait while she runs an errand, you can have two when she returns. She departs, and leaves behind the marshmallow. Do you weaken, or hold out for double the treat? Psychologists would have us believe that the children who sit tight are showing early signs of high achievement in later life. They say the ability to delay gratification is a master skill; a triumph of reason over impulse. Some claim such self-control is one of the five elements of superior emotional intelligence, a main ingredient of leadership.

Outsourcing - Part 5

By Darren Horrigan | 28 January, 2011 08:00

CIO spoke to many sharp people for this article; people who have been there, done that. Their collective and unmistakable message is that business is essentially about people. The irony is that this is the first thing people forget.

Outsourcing - Part 4

By Darren Horrigan | 27 January, 2011 09:34

Tony Joyner has seen it all when it comes to negotiating outsourcing contracts. Joyner is a partner at law firm Freehills, where, as a senior member of its national projects team, he advises some of Australia’s biggest companies. His mantra: Negotiate fairly, be vigilant and keep everybody happy. If only it was that easy.

Outsourcing - Part 3

By Darren Horrigan | 26 January, 2011 08:00

Joanne Stubbs, the CIO at Bakers Delight, does not believe there is such a thing as a global outsourcing trend.

Outsourcing - Part 2

By Darren Horrigan | 25 January, 2011 08:00

Part 2 of CIO Australia's outsourcing series.

Outsourcing - Part 1

By Darren Horrigan | 24 January, 2011 11:54

India remains the jewel in the outsourcing crown but CIOs are beginning to look to other destinations in a bid to ensure competitive pricing and service.

Document management – riding the tsunami

By Darren Horrigan | 11 October, 2010 12:11

Documents are the lifeblood of many organisations and of most governments. Each transaction or contact culminates in a document, file, or record of some description — an email, tweet, blog, video, fax, form, photograph or report that chronicles an everyday conversation, weekly bulletin, quarterly statement or annual announcement. But no matter what the content is or how you manage it, failure is not an option. CIOs know that in a world that demands records be maintained for seven years, it is possible to live with some information disarray, but not information chaos. And given the high cost of paper storage, electronic solutions are now essential.

The pros and cons of Google Apps

By Darren Horrigan | 03 September, 2010 14:46

Considering a move to Google Apps in your enterprise? Some things to consider.

Going Google

By Darren Horrigan | 03 September, 2010 08:41

It is 8pm midweek and three senior executives at Altium are working on a document they need first thing the next day — a presentation to staff about behavioural change. The program manager is editing text; the company president is asking questions about the program; and CIO, Alan Perkins, is answering his president’s questions.

How to deal with Generation-Y in the workplace

By Darren Horrigan | 07 June, 2010 10:35

Let’s get something straight: Gen-Y wants to work with you, not for you. Yes, its members have short attention spans, their attention to detail is poor, and they expect instant access to any level of the organisation. But they also have abundant energy, they are IT savvy, and they want to work for organisations that are ethical. One final thing: they are ambitious.