Stories by: Lauren Brousell

How do I stay organized and keep up with work while traveling?

Many CIOs would like to have the luxury of peeking over the shoulders of customers as they use the company's products. Payroll processor Automatic Data Processing (ADP) gets a similar experience by using Tealeaf, software that records the actions of people using ADP's software. When customers call the ADP support line to report a problem, agents can pull up Tealeaf and see what went wrong by retracing the customer's keystrokes.

1. It's a good intranet alternative. Most companies have an intranet meant to facilitate employee collaboration and act as a portal for company information. But employees often use it so infrequently that they forget their passwords. Lawrence DeVoe, chief technology catalyst at Initiative Media, deployed Yammer last April, starting with 10 invites, and within three weeks had gained 400 users. Today, the Yammer population at the company has grown to 1,400. And DeVoe says Yammer cost less than half of what was spent on his previous Intranet tool.

Users Not Customers Who Really Determines the Success of Your BusinessBy Aaron Shapiro

Workers increasingly expect to do their jobs anywhere, anytime, on any device. But according to the 2011 Forrester "State of the Workforce Technology Adoption" survey of 4,985 information workers, it's executives driving that advancement. While 35 percent of employees are all-day desktop users tethered to the office, 90 percent of executives regularly shuttle between work, travel and home.

The Social Organization  How to Use Social Media to Tap the Collective Genius of Your Customers and EmployeesBy Anthony J. Bradley and Mark P. McDonald

1. Integration could pose challenges. Possibly the biggest issue with Lion has been how it gets along with existing applications-especially Adobe's-because it doesn't support Flash. Both sides say they are working on this, but for now this limitation restricts the use of Adobe applications. Bryson Payne, CIO of North Georgia College and State University, says, "if these [Adobe] issues aren't 100 percent resolved, we'll halt the rollout of Lion completely." Tom Catalini, VP of IT at William Gallagher Associates, also noted that the download and upgrade process was anything but quick: "It was confusing at points because the install process did not report a lot of progress."