Though social CRM’s a field in its infancy, it has the capacity to dramatically transform the way we engage customers, do business and understand markets. But how do you separate the substance from the hype and develop a social CRM system that’ll grow your company?
If your business engages in distribution, reducing costs will be an important pursuit. Increased revenues lead to increased expenses -- something you’ll be keenly aware of if you experienced a Christmas bump.
About 41 per cent of Australian consumers have now installed a mobile application on their phone, and, given their incredible popularity, it’s no surprise that businesses, and their employees, are crying out for mobile apps.
Critical. Authoritative. Strategic. CIO magazine addresses the issues vital to the success of IT and business executives. Solutions-oriented editorial provides a greater understanding of the role IT plays in achieving corporate goals. Subscribe to the print edition today.
Copyright 2014 IDG Communications. ABN 14 001 592 650. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of IDG Communications is prohibited.