CIO

Stories by: Jack Keen

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    Avoiding the TCO Trap 07 April, 2004 14:07:29

    Great contributions to civilization inevitably bring great capacity for misuse. The highly popular management concept of TCO, or total cost of ownership, is no exception. TCO is a good way to measure systems costs - but not overall business value. Unfortunately, too many shops willingly allow TCO to substitute for a solid business value analysis as input into IT investment prioritization decisions. Any chance your shop is unintentionally throwing these decision-making curveballs? Let's take a closer look at the real nature of TCO and the role it should play in IT selection decisions.
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    Taking the Measure of Vendors 10 March, 2004 13:13:07

    Many vendors claim they can help CIOs make the case for ROI. Here's how to tell the good guys from the fakers.
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    Make It Clear 06 February, 2004 09:50:58

    Sometimes your business case stories fall on the deaf ears of executives who don't understand IT value. Here's how to ensure your project requests won't be rejected
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    Evidence Rules 09 December, 2003 12:47:59

    Successful business cases have strong supporting data backing them up. Here are some tips for effective evidence building
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    Wanted: Metric Sceptics 10 November, 2003 11:44:44

    Accepting vague or irrelevant numbers for project value can lead to bad IT spending decisions
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    Don't Ignore the Intangibles 08 October, 2003 11:04:50

    Even benefits that are hard to quantify can be an important part of a successful business case.
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    ROI's Secret Ingredient 14 July, 2003 12:09:34

    Good business cases are calculated based on numbers, but they are approved based on stories
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    Tough Decisions 11 June, 2003 12:20:33

    IT project decisions, and the ways they are made, inevitably shape our destiny. Get them right and we boost business success. Get them wrong and we preside over investment disasters
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    Plugging Leaky Business Cases 07 May, 2003 13:34:06

    Good business cases are management's beacon for cutting through the fog of value ambiguity, risk and politics. Conversely, bad business cases dangerously confuse value fact and value fantasy
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