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Stories by Stephanie Overby

Social, Mobile, Analytics and Cloud Outsourcing Creates New Legal Risks

By Stephanie Overby | 25 July, 2014 23:09

The convergence of social, mobile, analytics, and cloud technologies (SMAC) are complicating an already complex IT outsourcing value chain. But they're also creating new legal and compliance issues for companies reliant on third-party providers for SMAC-related services.

How to Tame Social, Mobile, Analytics and Cloud Multisourcing

By Stephanie Overby | 08 July, 2014 02:29

Multisourcing -- parceling out the IT services portfolio among a number of vendors -- is the new normal in IT outsourcing. And as social, mobile, analytics, and cloud (SMAC) services become increasingly important to the IT environment, companies will find themselves managing an ever larger pool of smaller deals that are, in many ways, different from their traditional outsourcing relationships.

IT Outsourcing Provider Infosys Gets Facelift With New CEO

By Stephanie Overby | 21 June, 2014 01:05

Indian outsourcing provider Infosys is making some fundamental changes, starting with appointing a new CEO, to transform itself and regain its prominence in the offshore IT services industry. However, it will take more than a new CEO to transform the company.

Captive Offshore Centers More Cost Effective Than Outsourcing

By Stephanie Overby | 06 June, 2014 23:05

A new study from the Everest Group reports that most global in-house offshore centers deliver more savings than offshore outsourcing.

5 Benchmarking Alternatives That Will Improve Outsourcing Relationships

By Stephanie Overby | 30 May, 2014 23:29

Benchmarking can pit you against your IT outsourcing supplier on prices. Here are five friendlier alternatives to keep costs competitive and your relationship positive.

CIOs join forces to battle cancer

By Stephanie Overby | 30 May, 2014 10:30

A coalition of healthcare IT chiefs in the United States are on a mission to put cancer out of business

Are managed services the 'Holy Grail' for app outsourcing?

By Stephanie Overby | 09 May, 2014 23:52

A managed service approach to application development and maintenance seems like a win-win for outsourcing customers and providers. But how do you make it work? Steven Kirz, principal with outsourcing consultancy Pace Harmon, talks about what a successful managed service deal looks like.

Analytics Give HR an Early Warning System

By Stephanie Overby | 29 April, 2014 07:53

Payroll processor ADP deployed predictive analytics internally to improve HR decision-making, identify future talent gaps and reduce attrition, says CIO Mike Capone.

How to Negotiate a Collaborative Outsourcing Deal

By Stephanie Overby | 26 April, 2014 03:32

You say you want more from your IT outsourcing service provider, yet you fall back on the same old negotiating tactics. To find out how to develop a more collaborative relationship with service providers, talked Kate Vitasek, who wrote the book on the subject.

IT Service Providers in Ukraine Deliver Despite Political Tensions

By Stephanie Overby | 14 April, 2014 23:07

It's been business as usual for IT outsourcing providers in Ukraine, though the ongoing military and political uncertainty has had a public relations impact.

Trek Bicycle Rides Project Management Tool to Efficiency

By Stephanie Overby | 03 April, 2014 02:54

Getting new products to market on time is critical, especially for a business that is seasonal. In order to improve new product development and delivery Trek Bicycle implemented a project management tool that is keeping teams better connected, collaborating and creative.

Ukraine's Growing IT Outsourcing Industry in Danger of Disruption

By Stephanie Overby | 21 March, 2014 14:54

The increasing threat and possibility of further violence in Ukraine is likely to impact its growing IT outsourcing industry. The current tensions threaten service delivery both in the short- and long-term.

How Little Debbie Used Predictive Analytics to Survive Snack Industry Shakeup

By Stephanie Overby | 19 March, 2014 16:22

McKee Foods, maker of Little Debbie snacks, turned to Workday's cloud-based human capital management and payroll software. The switch helped it analyze data for decision-making, save money and better survive a snack industry shakeup.

6 IT Strategies to Stay Ahead of Data Center Trends

By Stephanie Overby | 07 March, 2014 14:52

Automation, virtualization, cloud computing -- these technology trends are transforming the data center and enabling companies to lower costs, increase flexibility and improve reliability. However, these shifts require IT, and their outsourcing providers, to rethink traditional strategies.

Mobile Emergency Response App Keeps College Ready for Crisis

By Stephanie Overby | 28 February, 2014 14:36

A mobile app for smartphones and tablets delivers step-by-step procedures for responding to incidents from hurricanes to on-campus shooters, serving as Cliffs Notes for Miami-Dade College faculty and staff facing crisis situations.