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Stories by Stephanie Overby

IT Outsourcing Market Far From Stable

By Stephanie Overby | 19 September, 2014 23:37

The demand for global IT and business process services remained steady in the second quarter of 2014, according to a recently released report from outsourcing consultancy Everest Group. A total of 416 outsourcing deals were signed during the period, almost unchanged from the 415 signed in the first quarter of this year.

Virtual Engineers Could Transform IT Outsourcing

By Stephanie Overby | 29 August, 2014 23:47

Before Marcel Chiriac took over as CIO of Rompetrol two years ago, the European oil company's IT sourcing strategy had swung back and forth between total insourcing and total outsourcing. And both models failed.

The Internet of Things brings legal gotchas to CIOs

By Stephanie Overby | 22 August, 2014 01:39

CIOs have big ideas for marketing and customer experience using sensors and analytics.

How new CEO Vishal Sikka can reinvent Infosys

By Stephanie Overby | 15 August, 2014 21:58

Vishal Sikka began his tenure as CEO of Infosys last week by approving about 5,000 promotions within the Bangalore-based IT services firm in an attempt to improve morale and slow down attrition rates.

IT outsourcing customers mad as hell, ready to walk

By Stephanie Overby | 06 August, 2014 03:57

IT outsourcing customers may not be mad as hell yet, but they're losing patience with service providers who aren't working with them to provide value beyond the basic terms of their contracts.

The CIO and CMO Perspective on Big Data

By Stephanie Overby | 06 August, 2014 02:47

The lines between IT and marketing are blurring in the age of digital marketing. For that reason, it's more important than ever that CIOs and CMO communicate consistently and effectively. To examine this evolving relationship as it pertains to big data in particular, partnered with to produce this report.

CIO 100 Winners Turn Analytics Into Money-Making New Products

By Stephanie Overby | 31 July, 2014 07:41

This year's CIO 100 honorees collectively spent more than $502 million on their technology projects, and many of the winning efforts focus on using advanced analytics to create new sources of revenue, improve customer experience and increase competitive advantage.

Analytics Project Wins New Business for Insurance Company

By Stephanie Overby | 31 July, 2014 06:43

Until recently, the homeowners' insurance underwriting process at CIO 100 honoree Bankers Financial was relatively rudimentary. A potential customer called an agent. The agent asked seemingly endless, sometimes odd questions ("Does your dog bark? Is it ferocious?") to get a picture of the individual, the property and the potential risk.

Social, Mobile, Analytics and Cloud Outsourcing Creates New Legal Risks

By Stephanie Overby | 25 July, 2014 23:09

The convergence of social, mobile, analytics, and cloud technologies (SMAC) are complicating an already complex IT outsourcing value chain. But they're also creating new legal and compliance issues for companies reliant on third-party providers for SMAC-related services.

How to Tame Social, Mobile, Analytics and Cloud Multisourcing

By Stephanie Overby | 08 July, 2014 02:29

Multisourcing -- parceling out the IT services portfolio among a number of vendors -- is the new normal in IT outsourcing. And as social, mobile, analytics, and cloud (SMAC) services become increasingly important to the IT environment, companies will find themselves managing an ever larger pool of smaller deals that are, in many ways, different from their traditional outsourcing relationships.

IT Outsourcing Provider Infosys Gets Facelift With New CEO

By Stephanie Overby | 21 June, 2014 01:05

Indian outsourcing provider Infosys is making some fundamental changes, starting with appointing a new CEO, to transform itself and regain its prominence in the offshore IT services industry. However, it will take more than a new CEO to transform the company.

Captive Offshore Centers More Cost Effective Than Outsourcing

By Stephanie Overby | 06 June, 2014 23:05

A new study from the Everest Group reports that most global in-house offshore centers deliver more savings than offshore outsourcing.

5 Benchmarking Alternatives That Will Improve Outsourcing Relationships

By Stephanie Overby | 30 May, 2014 23:29

Benchmarking can pit you against your IT outsourcing supplier on prices. Here are five friendlier alternatives to keep costs competitive and your relationship positive.

CIOs join forces to battle cancer

By Stephanie Overby | 30 May, 2014 10:30

A coalition of healthcare IT chiefs in the United States are on a mission to put cancer out of business

Are managed services the 'Holy Grail' for app outsourcing?

By Stephanie Overby | 09 May, 2014 23:52

A managed service approach to application development and maintenance seems like a win-win for outsourcing customers and providers. But how do you make it work? Steven Kirz, principal with outsourcing consultancy Pace Harmon, talks about what a successful managed service deal looks like.