Stories by Stephanie Overby

The IT outsourcing price wars are on

The amount of IT outsourcing business up for grabs, coupled with an eruption of emerging technologies and delivery models, has made 2015 a buyers' market for IT services. As a result, IT service providers are engaged in a price war the likes of which hasn't been seen for nearly 15 years, says Steve Hall, partner and global application development and maintenance lead at outsourcing consultancy Information Services Group (ISG).

Written by Stephanie Overby08 April 15 05:31

Why companies opt to insource for IT innovation

Companies are increasingly taking a multisourcing approach to IT outsourcing, signing shorter, smaller deals with a mix of providers. At the same time, some are pulling certain pieces of the IT portfolio back in-house.

Written by Stephanie Overby17 March 15 07:21

10 outsourcing trends to watch in 2015

IT outsourcing experts tell what to expect in the year ahead. If they're correct, 2015 could bring better business outcomes, billions in renegotiation, the end of the RFP, and -- wait for it -- cloud robots.

Written by Stephanie Overby07 Jan. 15 09:00

10 Outsourcing Trends to Watch in 2015

This year brought the IT outsourcing industry an increase in hybrid offshoring, a greater focus on in-house service integration, a new lower-cost consulting model, smaller deals, and bigger governance requirements.

Written by Stephanie Overby07 Jan. 15 07:53

Why It Sometimes Makes Sense to Go Slow With Mobile Development

Mobile app development is usually cheap, fast and dirty: Introduce some functionality and fix the problems over time. At Westinghouse Electric, however, there's no room for error in the development of a tablet application critical for testing the nuclear power facilities it builds for electricity providers around the world.

Written by Stephanie Overby22 Nov. 14 02:30

Number of New IT Outsourcing Deals Hits All-Time High

When it comes to IT services, sourcing to multiple providers continues to be the predominant trend, according to the third quarter outsourcing index compiled by outsourcing consultancy Information Services Group (ISG).

Written by Stephanie Overby01 Nov. 14 01:32

Power Tools Company Uses Marketing Analytics to Compete With Big Box Stores

If you're in the market for a chain saw or a leaf blower, you might consider a product from Stihl. But you won't find the company's products at Home Depot or Lowe's. Stihl operates an independent dealer-only retail distribution program that its leaders say is instrumental in helping the company dominate the gasoline-powered outdoor tool category.

Written by Stephanie Overby30 Oct. 14 23:55

5 Tips for Transforming Enterprise IT Towers Into Cloud Services

As companies adopt more cloud IT services and work with an increasing number of service providers, the tried-and-true IT towers of the past no longer serve their needs. "The old model lacks the clarity of ownership required to drive decisions on as-a-service offerings that span the traditional tower structure," says Steve Keegan, principal with outsourcing consultancy Pace Harmon. "Determining who makes the call isn't straightforward -- the server team, the app team or the database team?"

Written by Stephanie Overby25 Oct. 14 01:09

7 Ways to Resolve IT Outsourcing Disputes Before They Happen

Disputes between outsourcing customers and their providers are like a clash between buffalo, says Daniel Masur, partner in charge of the Washington, D.C. office of law firm Mayer Brown. The parties bang heads, lock horns and make little progress other than giving each other a massive headache.

Written by Stephanie Overby26 Sept. 14 23:34

IT outsourcing market far from stable

IT services deal activity was steady in the second quarter, but the IT and business process outsourcing industry is undergoing significant shifts as customers fire existing providers, ink shorter deals and embrace emerging technologies.

Written by Stephanie Overby19 Sept. 14 23:37

Virtual Engineers Could Transform IT Outsourcing

Before Marcel Chiriac took over as CIO of Rompetrol two years ago, the European oil company's IT sourcing strategy had swung back and forth between total insourcing and total outsourcing. And both models failed.

Written by Stephanie Overby29 Aug. 14 23:47

How new CEO Vishal Sikka can reinvent Infosys

Vishal Sikka began his tenure as CEO of Infosys last week by approving about 5,000 promotions within the Bangalore-based IT services firm in an attempt to improve morale and slow down attrition rates.

Written by Stephanie Overby15 Aug. 14 21:58

IT outsourcing customers mad as hell, ready to walk

IT outsourcing customers may not be mad as hell yet, but they're losing patience with service providers who aren't working with them to provide value beyond the basic terms of their contracts.

Written by Stephanie Overby06 Aug. 14 03:57

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