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Stories by Stephanie Overby

5 Tips for Transforming Enterprise IT Towers Into Cloud Services

By Stephanie Overby | 25 October, 2014 01:09

As companies adopt more cloud IT services and work with an increasing number of service providers, the tried-and-true IT towers of the past no longer serve their needs. "The old model lacks the clarity of ownership required to drive decisions on as-a-service offerings that span the traditional tower structure," says Steve Keegan, principal with outsourcing consultancy Pace Harmon. "Determining who makes the call isn't straightforward -- the server team, the app team or the database team?"

Progressive Insurance Uses Data Analytics to Fine-Tune Ad Strategy

By Stephanie Overby | 29 September, 2014 23:14

The Project: Deploy open-source data analytics software to measure the effectiveness of online display advertising at Progressive Insurance.

7 Ways to Resolve IT Outsourcing Disputes Before They Happen

By Stephanie Overby | 26 September, 2014 23:34

Disputes between outsourcing customers and their providers are like a clash between buffalo, says Daniel Masur, partner in charge of the Washington, D.C. office of law firm Mayer Brown. The parties bang heads, lock horns and make little progress other than giving each other a massive headache.

IT outsourcing market far from stable

By Stephanie Overby | 19 September, 2014 23:37

IT services deal activity was steady in the second quarter, but the IT and business process outsourcing industry is undergoing significant shifts as customers fire existing providers, ink shorter deals and embrace emerging technologies.

Virtual Engineers Could Transform IT Outsourcing

By Stephanie Overby | 29 August, 2014 23:47

Before Marcel Chiriac took over as CIO of Rompetrol two years ago, the European oil company's IT sourcing strategy had swung back and forth between total insourcing and total outsourcing. And both models failed.

The Internet of Things brings legal gotchas to CIOs

By Stephanie Overby | 22 August, 2014 01:39

CIOs have big ideas for marketing and customer experience using sensors and analytics.

How new CEO Vishal Sikka can reinvent Infosys

By Stephanie Overby | 15 August, 2014 21:58

Vishal Sikka began his tenure as CEO of Infosys last week by approving about 5,000 promotions within the Bangalore-based IT services firm in an attempt to improve morale and slow down attrition rates.

IT outsourcing customers mad as hell, ready to walk

By Stephanie Overby | 06 August, 2014 03:57

IT outsourcing customers may not be mad as hell yet, but they're losing patience with service providers who aren't working with them to provide value beyond the basic terms of their contracts.

The CIO and CMO Perspective on Big Data

By Stephanie Overby | 06 August, 2014 02:47

The lines between IT and marketing are blurring in the age of digital marketing. For that reason, it's more important than ever that CIOs and CMO communicate consistently and effectively. To examine this evolving relationship as it pertains to big data in particular, partnered with to produce this report.

CIO 100 Winners Turn Analytics Into Money-Making New Products

By Stephanie Overby | 31 July, 2014 07:41

This year's CIO 100 honorees collectively spent more than $502 million on their technology projects, and many of the winning efforts focus on using advanced analytics to create new sources of revenue, improve customer experience and increase competitive advantage.

Analytics Project Wins New Business for Insurance Company

By Stephanie Overby | 31 July, 2014 06:43

Until recently, the homeowners' insurance underwriting process at CIO 100 honoree Bankers Financial was relatively rudimentary. A potential customer called an agent. The agent asked seemingly endless, sometimes odd questions ("Does your dog bark? Is it ferocious?") to get a picture of the individual, the property and the potential risk.

Social, Mobile, Analytics and Cloud Outsourcing Creates New Legal Risks

By Stephanie Overby | 25 July, 2014 23:09

The convergence of social, mobile, analytics, and cloud technologies (SMAC) are complicating an already complex IT outsourcing value chain. But they're also creating new legal and compliance issues for companies reliant on third-party providers for SMAC-related services.

How to Tame Social, Mobile, Analytics and Cloud Multisourcing

By Stephanie Overby | 08 July, 2014 02:29

Multisourcing -- parceling out the IT services portfolio among a number of vendors -- is the new normal in IT outsourcing. And as social, mobile, analytics, and cloud (SMAC) services become increasingly important to the IT environment, companies will find themselves managing an ever larger pool of smaller deals that are, in many ways, different from their traditional outsourcing relationships.

IT Outsourcing Provider Infosys Gets Facelift With New CEO

By Stephanie Overby | 21 June, 2014 01:05

Indian outsourcing provider Infosys is making some fundamental changes, starting with appointing a new CEO, to transform itself and regain its prominence in the offshore IT services industry. However, it will take more than a new CEO to transform the company.

Captive Offshore Centers More Cost Effective Than Outsourcing

By Stephanie Overby | 06 June, 2014 23:05

A new study from the Everest Group reports that most global in-house offshore centers deliver more savings than offshore outsourcing.