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Stories by Stephanie Overby

IT Service Providers in Ukraine Deliver Despite Political Tensions

By Stephanie Overby | 14 April, 2014 23:07

It's been business as usual for IT outsourcing providers in Ukraine, though the ongoing military and political uncertainty has had a public relations impact.

Trek Bicycle Rides Project Management Tool to Efficiency

By Stephanie Overby | 03 April, 2014 02:54

Getting new products to market on time is critical, especially for a business that is seasonal. In order to improve new product development and delivery Trek Bicycle implemented a project management tool that is keeping teams better connected, collaborating and creative.

Ukraine's Growing IT Outsourcing Industry in Danger of Disruption

By Stephanie Overby | 21 March, 2014 14:54

The increasing threat and possibility of further violence in Ukraine is likely to impact its growing IT outsourcing industry. The current tensions threaten service delivery both in the short- and long-term.

How Little Debbie Used Predictive Analytics to Survive Snack Industry Shakeup

By Stephanie Overby | 19 March, 2014 16:22

McKee Foods, maker of Little Debbie snacks, turned to Workday's cloud-based human capital management and payroll software. The switch helped it analyze data for decision-making, save money and better survive a snack industry shakeup.

6 IT Strategies to Stay Ahead of Data Center Trends

By Stephanie Overby | 07 March, 2014 14:52

Automation, virtualization, cloud computing -- these technology trends are transforming the data center and enabling companies to lower costs, increase flexibility and improve reliability. However, these shifts require IT, and their outsourcing providers, to rethink traditional strategies.

Mobile Emergency Response App Keeps College Ready for Crisis

By Stephanie Overby | 28 February, 2014 14:36

A mobile app for smartphones and tablets delivers step-by-step procedures for responding to incidents from hurricanes to on-campus shooters, serving as Cliffs Notes for Miami-Dade College faculty and staff facing crisis situations.

8 Tips to Deal With Liability When Outsourcing to Multiple IT Vendors

By Stephanie Overby | 21 February, 2014 19:41

Parceling out an IT services portfolio among a number of vendors is the new normal for IT outsourcing. However, these multi-sourcing arrangements are complicated -- if things go wrong there's no single provider to blame. Here are eight steps you can take to manage liability in a multi-sourced environment.

So Long IT Specialist, Hello Full-Stack Engineer

By Stephanie Overby | 14 February, 2014 14:59

GE Capital is rethinking the way it does IT and looking to well-rounded technology professionals to keep pace in a fast-changing business environment.

Smaller, Shorter-Term Deals Shake Up IT Outsourcing Industry

By Stephanie Overby | 07 February, 2014 16:17

It's not just cheaper prices pushing down IT outsourcing contract values. The 'new normal' for outsourcing presents risks and opportunities for customers and IT service providers.

Shout.tv Live Events App Ready to Tackle the Super Bowl

By Stephanie Overby | 31 January, 2014 21:19

Shout.tv wanted to attract millions of fans of sports and other live events to play sponsored trivia games for cash and prizes. But each game was like a DDoS attack on its data centers. As a solution, the company turned to a distributed database management system called NuoDB.

Red Hat Takes Customer Service to Next Level With Predictive Analytics

By Stephanie Overby | 29 January, 2014 14:18

Red Hat's core business isn't software. It's actually customer service, and in order to take it to the next level the company turned to a domestic outsourcing provider to solve customer problems before they happen using predictive big data analytics.

Are Rival Partnerships the Future of IT Outsourcing?

By Stephanie Overby | 23 January, 2014 21:02

HCL and CSC, companies that have often competed for customers, have teamed to focus on legacy application modernization and cloud hosting. Could partnerships formed by rivals prove more valuable than mega-acquisitions as IT outsourcing providers respond to changing market dynamics?

5 hybrid IT roles your business needs to succeed in 2014

By Stephanie Overby | 24 January, 2014 13:48

This year, the ability to simply configure and run a server or develop software in isolation won't be enough. Employers will aggressively pursue workers with multi-dimensional talent -- combinations of technology, domain, business, process and people skills.

10 IT outsourcing trends to watch in 2014

By Stephanie Overby | 20 January, 2014 13:47

IT outsourcing experts talk about what to expect in the year ahead. And if they're right, this could be the year customers - and a few robots - take greater control of the IT outsourcing space.

What's Next for India's Outsourcing Industry?

By Stephanie Overby | 07 January, 2014 21:48

CIO.com talked to Som Mittal, departing president of India's National Association of Software and Services Companies, about immigration policy and protectionist politics in the U.S., political and economic instability at home, and what the future holds for the Indian IT services industry.

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