Stories by Stephanie Overby

The top 10 IT outsourcing service providers of the year

Everest Group’s inaugural service provider awards name Cognizant, Accenture and IBM the top three outsourcing providers. In addition, Accenture is highlighted as ‘leader of the year’ for continuing to transform itself and HCL as ‘star performer’ of the year for its embrace of innovative service models.

Written by Stephanie Overby09 Feb. 16 06:56

6 outsourcing questions to ask during an M&A

Merger and acquisition activity is at record levels, requiring selling companies to renegotiate outsourcing arrangements for their divested entities.

Written by Stephanie Overby30 Jan. 16 01:05

How robotic process automation threatens workers today

IT workers are concerned about how implementing robotic automation will add to their workload right now more than they are worried about someday losing their jobs to robots.

Written by Stephanie Overby05 Jan. 16 18:47

10 outsourcing trends to watch in 2016

Experts expect a number of shifts in the IT outsourcing industry in 2016. Some of these shifts include a focus on hyper-speed deal making, new multi-sourcing headaches, more man-machine collaboration and more.

Written by Stephanie Overby29 Dec. 15 15:37

IT outsourcing year in review: Grading our 2015 predictions

We predicted that this was the year that IT outsourcing companies would welcome standardization, outcome-based contracts would finally take hold and RFPs would become a thing of the past. Now it's time to grade those and the rest of our predictions.

Written by Stephanie Overby24 Dec. 15 15:33

IT pros don’t fear rise of the robots

IT professionals are more likely to view robotics and other automation as an asset that can free them up from menial tasks than a threat to their jobs, according to a recent survey.

Written by Stephanie Overby11 Dec. 15 18:43

3 ways CIOs can use outsourcing to save millions on printing

CIOs can lead the charge to cut printing expenses with a three-step strategic plan for more efficient print sourcing — and pave the way for increased digital transformation in the process.

Written by Stephanie Overby01 Dec. 15 16:38

How to get the most out of an IT outsourcing vendor visit

In the rush to seal deals and keep costs low, IT outsourcing customers are skipping a critical due-diligence step in selecting an IT services provider, conducting site visits. Here’s how to do it right.

Written by Stephanie Overby24 Nov. 15 15:15

How to manage a multi-vendor cloud environment

For many IT organizations, a hybrid IT environment made up of multiple cloud and on-premises applications is inevitable. But it requires new people, processes and systems to manage effectively. HotLink CEO Lynn LeBlanc shares experiences from her early efforts.

Written by Stephanie Overby16 Nov. 15 17:44

7-Eleven takes a big gulp of customer data

The ubiquitous convenience store chain updates its loyalty program from punch cards to a mobile app for super-frequent patrons

Written by Stephanie Overby30 Oct. 15 22:27

Federal IT outsourcing spend alarmingly poorly managed

The U.S. government is leaving billions of dollars on the table due to poorly managed and duplicative IT outsourcing deals, according to a recent report by the Government Accountability Office.

Written by Stephanie Overby30 Oct. 15 16:51

Why Uganda is an up-and-coming IT outsourcing option

Strong English language capabilities, low costs and attrition, and a stable and supportive government give Uganda potential as the latest offshore outsourcing alternative in Africa.

Written by Stephanie Overby19 Oct. 15 17:28

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