After a decade of double-digit growth, India's offshore IT outsourcing leaders must shift strategies if they want to continue to dominate in technology services as growth slows in a maturing market. Here are six things Indian outsourcers need to do to grow.

There's some good news for CIOs who struggle with communication and language issues offshore -- and sometimes onshore as well. Global business English proficiency, on average, has increased during the past year, according to tests given to global employees in 78 countries.

Should you trade your clear-cut written outsourcing contract for a simpler agreement and a handshake with your IT services provider? Thomas Young from Information Services Group (ISG) says you should consider what he calls 'evolutionary contracting'.

Finding IT pros with business skills has always been a bear. So award-winning CIOs are taking radical steps to train, recruit or grow the hybrid staff they covet.

In part 2 of our two-part series on IT offshoring lessions, we look at seven more examples of successful IT outsourcing offshoring best practices.

The need to remain competitive has kept offshoring an essential part of nearly every company's sourcing strategy. The questions that remain are what and how to offshore. Offshore pioneers who have navigated the changing IT offshoring terrain have some answers based on a decade's worth of lessons. In part 1 of a two-part series, we look at seven of those lessons.

As IT outsourcing has evolved so, too, have IT outsourcing customers' benchmarking needs. As a result, a new approach to benchmarking is necessary, a new method for establishing new and better ways of operating. Kathy Rudy, partner with outsourcing consultancy Information Services Group (ISG), discusses pros and cons of benchmarking for transformation and how to do it right.

Do your IT outsourcing services deals fail to deliver more than the basics? IT outsourcing customers need to focus on developing and training their outsourcing management staff so that their IT services deals are better than just 'good enough.'

Crowdsourcing isn't likely to overtake traditional IT outsourcing in the foreseeable future, but for well-defined, repeatable tasks that can be pulled out of workflows and plugged back in, it's an attractive option for enterprise IT and product development.

IT outsourcing providers are increasingly setting up operations in so-called tier-2 cities to decrease their cost of delivery and access new labor pools.

Pricing models for IT outsourcing have always been relatively straightforward. However, a growing portion of IT outsourcing deals are being inked with more complex hybrid pricing structures. Here are five things to consider when implementing a hybrid pricing model for IT services.

More than 40 percent of companies expect that their CFOs will have more influence over IT services spending over the next 12 months--a five percent increase over the previous year's data, according to new survey results from Forrester Research.

A survey of both IT services buyers and IT services providers reveals that while outsourcers deliver cost reduction and increased efficiency, they may lack innovation and analytical capabilities.

The rise of multisourcing has thrust operating level agreements in the IT outsourcing spotlight. But establishing OLAs among service providers can be difficult.

The speculation surrounding Dell's intention to go private is over. What remains are questions about what the new ownership model will mean for Dell's IT services business and its outsourcing customers.