Stories by: Allan Holmes

Chris Boebel, the director of information technology at Delta Sonic Car Wash Systems, had a big sales job on his hands

According to a recent study by Massachusetts General Hospital and George Washington University, less than 25 percent of all US doctors use some form of electronic health records (EHRs) in their practices. Far fewer - only around 10 percent - have fully operational health information systems that collect patient health data, manage information such as orders for lab tests and prescriptions, and provide decision support.

The US health insurance industry is one of the more difficult economic sectors in which to compete. Even as health insurance premiums continue to increase at double digit rates, the stock prices of the largest health insurers have dropped by a third or more this year as rising medical costs take a bigger bite out of their revenue. Meanwhile many insurers are criticized for cutting back on coverage and customer service, while they continue to spend heavily to comply with federal health information privacy laws.

Last northern spring, Scott Heintzeman, CIO of Carlson Marketing, and his staff were developing new business intelligence systems. The project would support Carlson's marketing business unit 1to1, which helps clients mine their customer data to create individualized direct-marketing materials. Carlson executives expected the business unit - a new line of business within the company - to be one of its top performers. Heintzeman knew he had to deliver, but he couldn't do it on his own.

How a $US25 million payment system created a $US300 million backlog in six short months. A lesson in how not to run a Web services project.

Last year, CartManager International, a provider of online shopping cart and checkout software, sold personal information on 1 million customers to a third party for US$9,000. The data included names, credit card numbers, phone numbers and dollar amounts of purchases. Not only were those customers not CartManager's to begin with but selling their information violated the privacy policies of many of the merchants from which CartManager had obtained the information.

CIO Joe Eng set new performance standards for his IT department, negotiated technical requirements with demanding business partners, calmed nervous end users and built a $US500 million global network by following four simple principles.

Turnaround CIOs are in demand. Here are the six steps for righting a troubled IT ship

The FBI's new CIO must change the agency's cultural bias against information-sharing and technology before it can become a global intelligence operation truly capable of preventing crime and terrorism.

Like it or not: When you're a public-sector CIO, the public will have a lot to say about everything you do