Six megatrends that are driving government ICT strategy

NSW and Victoria have both welcomed new state CIOs this year, but the rest of the country is watching to see if they can make a difference

Early adopters of shared services are reporting some significant benefits - but can they keep building the momentum for change?

Will the NAA revolutionize the way we maintain Australia's official historical record?

Wireless LANs were supposed to change the way we work and live, but the reality - at least where government is concerned - is very different

Extensible Markup Language was once heralded as the lingua franca of e-government. More than six years down the road, however, it is still more of a regional dialect

High-profile IT project disasters have reinforced the need for more project discipline, and governments are finally providing some guidance for building better business cases

Surveys show the Australian federal government's ICT accessibility and telework policies are not up to scratch, potentially alienating significant numbers of public service workers. So what is the Department of Family and Community Services doing to fix the situation?

When it comes to open source, the NSW RTA has been there and done that. But other departments - and, maybe, even politicians - can use its experiences to guide their own open source policies

After years of hype and non-delivery, Commonwealth and state governments are finally taking stock of their e-procurement strategies. But can they make them work?

Citizens now have more ways to communicate with government than ever before, but that won’t stop them from walking away frustrated if your agency can’t manage its customer service channels effectively

The Distributed Systems Technology Centre is hard at work shaping the language that may finally unite Australia’s divided e-government initiatives

When a fire destroyed the local office of Centrelink in Warrnambool, Victoria, the government agency’s smooth recovery turned a potential disaster into a textbook example of the value of business continuity planning

The political uproar surrounding the revamped Job Network can’t eclipse the Herculean effort expended to get one of government’s most complicated information systems up and running. We talked with DEWR to find out what went wrong with application EA3000 - and how the department made it right

Outcomes measurement is steadily gaining traction within Australian government organisations as a more accurate way of extracting value from those precious funding dollars