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How to handle poor performing staff

How to handle poor performing staff

The new team leaders are coaches who shape the thinking and behaviours of their staff, says Graham Winter

Poor employee performance can greatly impact the bottom line and lead to an unnecessary increase in staff turnover.

Performance and teamwork expert, Graham Winter, the director of Think One Team International and author of business best-seller Think One Team, has created a unique ‘one -team’ strategy to engage staff and shares his tips below:

Share accountability

Treat your team members as equal partners by establishing the expectation that you and they are jointly accountable for collaborating around problems and opportunities. Begin with a partnering conversation to set the foundation around values, open two-way conversations and shared problem solving.

Set expectations

Define clear and shared expectations about all of the four core inputs to high performance: Achievement, agreed behaviours, shared learning and energy. This is essential if the complexity that characterises poor performance is going to be dealt with at its root cause.

Accelerate cycle times

Make frequent catch-up conversations (at least once per month) a feature of the operating rhythm of your team. This will minimise the chances of getting into the poor performance spiral and also provides the ‘learning loop’ that every team needs to feel that feedback is helpful and not threatening.

Boost resilience

The days of team leaders just being the technical managers of their ‘silo’ are over. The ‘new’ team leaders are coaches who use coaching questions to shape the thinking and behaviours of their team.”

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Tags Think One Team Internationalstaff stategystaff engagementunderperforming staffpoor performanceGraham WinterThink One Team

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