Subscribe to CIO Magazine »

Jetstar customers targeted with fake emails

Airline has warned consumers not to open attachments as they may contain a virus.
Jetstar customers targeted with fake emails

Customers who receive a flight itinerary email from Jetstar containing PDF attachments have been advised to delete the email straight away.

A Jetstar spokesman confirmed to Computerworld Australia that the itineraries have not been issued by the airline and may contain a virus.

“Jetstar no longer sends itineraries as PDF attachments,” the spokesman said in a statement. “When we send you an itinerary, all your flight details are included in the body of the email.”

According to the spokesman, the only attachment included in an official Jetstar itinerary email is a PDF labelled Tax Invoice.

Jetstar is letting its customers know about the hoax emails via a recorded message on its helpline and an alert on its Facebook page.

The Facebook post includes the following:

“Hi Everyone,

Some people are again receiving fake Jetstar itinerary emails. These have NOT been issued by Jetstar and we advise you NOT to open any attachment in those emails as they may contain a virus.

If you will be travelling with us shortly and would like to view your itinerary please use the ‘Manage Your Booking’ page on our website.”

Jetstar has reported the email scam to the Australian Competition and Consumer Commission (ACCC) via the Scamwatch website.

According to the airline's spokesman, the scam is similar to a phishing email which targeted Telstra customers on 15 January.

The email, which used Telstra’s new logo, said that the recipient's online bill was now available and directed the customer to click on an attachment.

Follow Hamish Barwick on Twitter: @HamishBarwick

Follow Computerworld Australia on Twitter: @ComputerworldAU, or take part in the Computerworld conversation on LinkedIn: Computerworld Australia

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

More about: ACCC, Australian Competition and Consumer Commission, Facebook, Telstra
References show all
Comments are now closed.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: Jetstar Airways, email scams, accc, jetstar, phishing, Telstra
Latest Blog Posts
  • Rebranded Quadmark revamps its IT solutions with Google Apps
    The Singapore office was using Exchange as its email server but encountered various issues such as storage capacity limitations and difficulty in managing spam. Adding new users to the server was also a hassle that often required a third party vendor, resulting in a waste of time and resources. Quadmark also experienced email performance issues that slowed down their employees’ response time, leading to frustration among staff and clients. Quadmark’s management felt that it was unacceptable to continue it’s current solution and thus decided to streamline its IT infrastructure alongside its rebranding plans. The business wanted a unified and consolidated email service for its various offices. Quadmark also wanted to be able to house files and documents on the cloud.
    Learn more »
  • IDC MarketScape Excerpt: Worldwide Client Virtualization Software Assessment
    The rise of BYOD is creating governance and regulatory nightmares while providing end users with unprecedented flexibility and agility. While IT is still intrigued by the possibility of a better desktop management model and the operational savings client virtualization software could deliver, it is the increased governance and the ability to deliver desktops, applications, and data to any device that are driving today's purchases.
    Learn more »
  • Empowering Modern Finance - The CFO as Technology Evangelist
    The CFO as Technology Evangelist is a research report commissioned by Oracle and Accenture, in collaboration with Longitude Research, that explores how modern CFOs and finance executives are adopting emerging technologies within their finance functions to enable the development of new capabilities and to transform the role of finance.
    Learn more »
All whitepapers
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.
Salary Calculator

Supplied by

View the full Peoplebank ICT Salary & Employment Index

Recent comments