Subscribe to CIO Magazine »

Jetstar customers targeted with fake emails

Airline has warned consumers not to open attachments as they may contain a virus.
Jetstar customers targeted with fake emails

Customers who receive a flight itinerary email from Jetstar containing PDF attachments have been advised to delete the email straight away.

A Jetstar spokesman confirmed to Computerworld Australia that the itineraries have not been issued by the airline and may contain a virus.

“Jetstar no longer sends itineraries as PDF attachments,” the spokesman said in a statement. “When we send you an itinerary, all your flight details are included in the body of the email.”

According to the spokesman, the only attachment included in an official Jetstar itinerary email is a PDF labelled Tax Invoice.

Jetstar is letting its customers know about the hoax emails via a recorded message on its helpline and an alert on its Facebook page.

The Facebook post includes the following:

“Hi Everyone,

Some people are again receiving fake Jetstar itinerary emails. These have NOT been issued by Jetstar and we advise you NOT to open any attachment in those emails as they may contain a virus.

If you will be travelling with us shortly and would like to view your itinerary please use the ‘Manage Your Booking’ page on our website.”

Jetstar has reported the email scam to the Australian Competition and Consumer Commission (ACCC) via the Scamwatch website.

According to the airline's spokesman, the scam is similar to a phishing email which targeted Telstra customers on 15 January.

The email, which used Telstra’s new logo, said that the recipient's online bill was now available and directed the customer to click on an attachment.

Follow Hamish Barwick on Twitter: @HamishBarwick

Follow Computerworld Australia on Twitter: @ComputerworldAU, or take part in the Computerworld conversation on LinkedIn: Computerworld Australia

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

More about: ACCC, Australian Competition and Consumer Commission, Facebook, Telstra
References show all
Comments are now closed.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: Jetstar Airways, email scams, accc, jetstar, phishing, Telstra
Latest Blog Posts
  • IBM X-Force Threat Intelligence
    In the second half of 2013, the advancement of security breaches across all industries continued to rise. Within this report, we’ll explain how more than half a billion records of personally identifiable information (PII) such as names, emails, credit card numbers and passwords were leaked in 2013 - and how these security incidents show no signs of stopping.
    Learn more »
  • eBook - Flash Buyers Guide
    This paper provides a guide for evaluating and selecting the best all-flash storage for your enterprise class environment. The detailed content covers all product classes and where they can be best applied to your circumstances, as well as what the key elements are for each to avoid potential pitfalls in the selection process.
    Learn more »
  • Performance in Supply Chain
    Delivering more products, heightened quality and shortened customers with flawless execution and minimal business interruption defines your supply chain success. This report discusses a newly developed end-to-end solution with the right tools to efficiently procure, assemble, ship and deliver the goods your customers want, when they want them.
    Learn more »
All whitepapers
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.
Salary Calculator

Supplied by

View the full Peoplebank ICT Salary & Employment Index