Critical.
Authoritative.
Strategic.
Subscribe to CIO Magazine »

Vodafone feels the heat from customers over data charges

Drops plan to boost minimum data session to 1MB for prepaid plans

Vodafone Hutchison Australia has backed down from implementing proposed changes to how it tracks the data usage of its customers who are on prepaid mobile plans.

The change would have meant that the minimum data session of a prepaid customer would have counted as 1MB, instead of just 25 kilobytes, potentially exhausting customers' data allowances quicker.

“There's no denying data pricing is confusing, industry-wide. Our intention is to introduce a consistent rate across our prepaid plans, and there's more than one way we can do this,” said Cormac Hodgkinson, Vodafone’s director of customer care.

“We have decided to not only reverse our decision to introduce per MB charging, we’ll also be dropping the existing minimum data session to 1kB for all our prepaid customers.”

Vodafone announced the initial change to data usage in January, also stating it would end free access to social networking sites.

The change affects prepaid plans and comes into effect in February.

Vodafone recently announced it will close or rebrand Crazy John’s retail stores across Australia as part of a new single-brand strategy.

Follow Stephanie McDonald on Twitter: @stephmcdonald0

Follow Computerworld Australia on Twitter: @ComputerworldAU

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

More about: Hutchison, Vodafone
References show all
Comments are now closed.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: Vodafone
Latest Blog Posts
Whitepapers
  • Using an Expert System for Deeper Vulnerability Scanning
    This paper serves security professionals interested in better techniques for finding vulnerabilities, who have a solid understanding of networking principles and familiarity with the concepts related to hacking, vulnerabilities, and exploits. Read on for an in-depth view of the use of expert systems to achieve accurate and detailed vulnerability results.
    Learn more »
  • Swiss Nuclear Power Plant Improves Business Continuity
    Learn how Kernkraftwerk Leibstadt (KKL), a Swiss nuclear power plant, achieved 95% virtualization with 50% fewer servers in just two months by implementing a Vblock System. The solution ensures that KKL can reliably deliver the continuous electricity supply safely and cost effectively.
    Learn more »
  • The F5 DDoS Protection Reference Architecture part 2 of 3
    This whitepaper is the second in a three-part series on distributed denial of service attacks (DDoS) and multi-tier DDoS protection. This section details the design and capabilities of different forms of protection architecture designed for a variety of circumstances, while also providing alternative approaches. The paper also explains how to maintain availability, including network and application defense and DNS DDoS Mitigation.
    Learn more »
All whitepapers
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.
Salary Calculator

Supplied by

View the full Peoplebank ICT Salary & Employment Index

Recent comments