Gov creates social media protocol, but Twitter still not signed on
- 16 January, 2013 13:29
The Prime Minister has announced new guidelines for handling complaints on social media, which the government has dubbed the ‘protocol’ [PDF].
Facebook; Google, which includes YouTube; Yahoo; and Microsoft have all signed on to the Co-operative arrangement for complaints handling on social networking sites document to help stem online bullying.
“Technology and social media offer amazing opportunities to connect, share and communicate, but it also brings with it a need for users to be responsible about how they participate,” Pip Marlow, managing director at Microsoft Australia, said in a statement.
Twitter has not yet signed on, but the government said it has “commenced discussions” with the company, which was recently slated to establish its first office in Australia in Sydney soon.
Prime Minister Julia Gillard has called on Twitter to "embrace" the guidelines, AAP reported.
By signing onto the guidelines, companies agree to 12 principles, including having a point of contact for government and meeting every six months to discuss “emerging issues” and trends; remove child abuse material; set out ‘acceptable use’ guidelines; educate users on what is and isn’t acceptable behaviour online; and have processes in place for handling complaints.
The guidelines also hold companies responsible for “promptly” handling complaints in accordance with its abuse policies.
The Australian Communications and Media Authority (ACMA) has welcomed the protocol, stating it is a positive step to making the online environment safer for children.
The protocol follows on from an interim report by the Joint Select Committee on Cyber-Safety in June 2011.
Follow Stephanie McDonald on Twitter: @stephmcdonald0
Follow Computerworld Australia on Twitter: @ComputerworldAU
Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.
Why IT projects really fail
Queensland government to provide 200 services online by 2015
Call Centers Suffer From Big Data Overload
CIO 100: Carsales wins top gong for innovation
How to secure passwords and other critical numbers
Best Practice in BYOD
The key trend affecting enterprise mobility today can be summarized in four letters: BYOD – Bring Your Own Device. As the number of end-users bringing devices into your organization grows, so does the need for an effective Enterprise Mobility Management (EMM) solution. Learn how to manage devices across multiple platforms all from a single, centralised and unified management console. Download for more!
Case Study: The True Value of Conference Calling
In a study by the University of Bradford study, we look at the benefits of a strong telepresence and how organisations can become faster, more focused and environmentally responsible. Click to download!
Top 10 tips for Migration
As users bring multiple devices to the workplace, IT departments need to have a single view of all their mobile devices. Find out how to build a secure and reliable management platform for next generation mobile computing across multiple platforms. Click for more!